酒店回复: Dear Valued Guest,I am delighted that you had a memorable stay with us here at Avani Ao Nang Cliff Krabi Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Potjamarn, Front Office Manager

酒店回复: Dear Valued guest,Thank you very much for taking the time to share your detailed feedback about your stay with us. We’re glad to hear that you enjoyed our convenient location near Ao Nang Beach and appreciated the variety of shops and local massage parlors in the area. It’s also wonderful to know you had a relaxing experience at our spa.We’re sorry to hear that you found the room a bit damp and that your overall experience did not fully meet your expectations. Your comments are very valuable to us, and we will share them with our team to improve our facilities and services.Regarding pricing, we always strive to offer the best value possible and appreciate your feedback on this matter—it helps us ensure a fair balance between quality and cost for all our guests.Thank you again for your review and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.Sincerely,Potjamarn, Front Office Manager

酒店回复: 尊敬的客人： 感谢您分享您的真实反馈。得知您的入住体验未能达到您的期望，我们深感抱歉。对于您在入住期间遇到的不便，尤其是房间状况、噪音水平以及您与我们夜班团队的互动方面，我们深表歉意。 感谢您对我们经理为解决您所遇到的问题所付出的努力表示认可——您的赞赏对我们意义非凡。尽管如此，我们仍然认真对待您的意见，并将继续改进我们的服务标准、设施和员工培训，以确保为所有客人提供更优质的体验。 关于价格，我们理解您的担忧。我们的价格会根据多种因素而有所不同，包括促销活动和当地市场标准，但我们致力于确保所有预订的透明度和公平性。 再次感谢您的反馈。这有助于我们发现需要改进的地方，我们希望未来有机会再次欢迎您，并为您提供更舒适、更满意的住宿体验。 此致， Potjamarn，前台经理

酒店回复: Dear Valued guest,We are really sorry to learn that your stay with us did not exceed your expectations, as we strive to create the most unforgettable experiences for our guests. Please rest assured that your review has been taken really seriously, and that it will be used as a learning tool to improve our standards of services. We appreciate the time you dedicated to your review, and we hope you will soon offer us a new opportunity to better serve you.My warmest regards,Potjamarn, Front Office Manager

酒店回复: 亲爱的 Irina： 非常感谢您精彩的评价！我们很高兴听到您在我们酒店度过了愉快的时光——从宁静便捷的地理位置，到美味的早餐和令人惊叹的无边泳池景观。 很高兴得知欢乐时光成为您的亮点，为您轻松的夜晚增添了完美的氛围。您对舒适度、服务和氛围的赞赏对我们的团队意义重大。 我们非常感谢您的支持，并期待您再次光临，享受难忘的住宿体验！ 此致， Potjamarn，前台经理

酒店回复: Dear Valued guest,Thank you for taking the time to share your detailed feedback. We’re glad to hear that you appreciated the convenient location, free room upgrade, and enjoyed our beautiful infinity pool.We also appreciate your honest comments regarding the value for money and breakfast options. Your insights are very helpful as we continually strive to enhance our guests’ experience and cater to a variety of preferences.Regarding access to the room, we understand that changing elevators and walking can be less convenient, and we appreciate your understanding.Thank you again for your thoughtful review. We hope to welcome you back in the future and provide an even better stay.Best regards,Potjamarn, Front Office Manager

酒店回复: 尊敬的宾客： 感谢您与我们分享您的详细反馈。我们感谢您的坦诚，并很高兴得知您觉得我们员工热情友好，并享受了泳池区美丽的海景。 对于您在酒店布局、客房设施和早餐方面遇到的不便，我们深感抱歉。您关于电梯、数字开关、淋浴和冰箱的反馈对我们非常重要，我们将与维护和运营团队一起审查这些问题，并寻求改进方案。 对于您在入住期间因虫子和蚊子造成的不适，我们也深表歉意。我们非常重视宾客的舒适度，并将采取进一步措施来解决这个问题。 再次感谢您的宝贵意见。我们希望未来能再次欢迎您，并为您提供更顺畅的体验。 此致， Potjamarn，前台经理

酒店回复: 尊敬的宾客： 感谢您抽出时间与我们分享您的入住体验。 我们非常重视您的反馈，并很高兴得知您入住愉快，我们满足了您的期望。您的反馈已与我们的团队分享，以便我们继续激励和鼓励他们提供卓越的宾客服务。 感谢您选择入住我们酒店。我们期待不久的将来再次欢迎您的光临。 此致， Potjamarn，前台经理

酒店回复: 尊敬的客人： 感谢您的好评！我们很高兴听到您喜欢我们靠近海滩和码头的便利位置，以及我们乐于助人的员工和美味的早餐。 很高兴得知您在短暂的入住中度过了愉快的时光，我们随时欢迎您再次光临。 祝您旅途愉快，期待再次光临！ 此致， Potjamarn，前台经理

酒店回复: 尊敬的宾客： 很高兴您在甲米安凡尼奥南悬崖度假酒店度过了一段难忘的时光。 我们衷心感谢您对我们酒店、住宿体验以及我们团队的宝贵反馈。我们致力于持续为宾客提供难忘的体验，您的反馈和赞赏是对我和我的团队最大的激励和奖励。 我们很高兴您能成为我们的客人，并期待您的再次光临。 此致， Potjamarn，前台经理