酒店回复: Tara, we apologize for the issues you had with your stay. We are sorry we fell short to meet expectations with housekeeping, towels, and hotel maintenance issues, I have informed management and staff of these issues to insure they do not happen in the future. The computers where down during your stay due to a WorldWide outage. Although this was out of our control we do apologize for any inconvenience this may have causes. We hope you will give us another try.
1.0分
其他
原文
翻译提供方：Google
清洁不彻底
房间床头柜后面还有垃圾。天花板上有霉菌。
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酒店回复: Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay, including the trash behind the bedside table and mold on the ceiling. This is not reflective of the high standards we aim to maintain for our guests.Please know that we take your feedback seriously and have immediately addressed these issues with our housekeeping and maintenance teams. Steps have been taken to ensure that such oversights do not occur in the future.We value your feedback as it helps us improve our services, and we hope you will give us another opportunity to provide you with a more pleasant experience.
2.0分
其他
The property was not well maintained. I was not impressed with the cleanliness at all! There was a chair in our room that looked like someo
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酒店回复: Thank you for your review. We're truly sorry to hear that your experience fell short in terms of cleanliness and overall upkeep. Your comment about the condition of the chair is especially concerning, and we’re addressing this directly with our housekeeping and maintenance teams to ensure it’s resolved.This is not the standard we aim to provide, and we sincerely apologize for the inconvenience. Guest feedback like yours is essential as we continue working to improve the quality and comfort of our property. We hope you’ll consider giving us another opportunity in the future.
2.0分
其他
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Was super optimistic but left disappointed
I had super high hopes for this hotel and picked it based on the rating and spent the extra money, getting a nice hotel for the long stay i had. Everything seemed okay to the naked eye when i walked in. Got all my things unpacked and settled, started to make my dinner and sat doen for the night. Then i noticed the floor. It hasnt been vacuumed. Okay.. not awful. Then i smelled something a little sour. Looking all over. Looked under the bed. And omg. There is SO MUCH garbage and trash. There was also a ton of old grapes scattered every where. Then obviously with food on the ground, there were bugs. Dead bugs. Started cleaning up the gross stuff so there wouldn't be more bugs or smells. Theres also a giant spider web in the corner, floor to the wall. Clearly hasnt been touched in a long time. I let her be. Cleaning up some of the dishes and open the dishwasher.... it doesnt look like anyone has opened that in weeks. The dirty old dishes were covereddddddd in mold. Closed that right up, out of sight, out of mind.
I wanted to complain the next morning and get a new room , but i was unpacked and settled and had to be up and out very early. Luckily, the first morning i was able to get to breakfast and they had everything available. The next morning, there were no eggs or sausage. Ugh. I drink LOTS of coffee. On the weekends, they dont offer breakfast until 7am. I had to leave before then, which is fine, but i think they should still offer coffee to guests.
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酒店回复: Thank you for taking the time to share your experience with us. I want to begin by offering my sincere apologies for the multiple issues you encountered during your stay. We’re especially sorry that what should have been a comfortable and clean environment fell so far short of your expectations — and ours.What you described regarding the condition of the room, particularly the trash and food left under the bed, the mold in the dishwasher, and the presence of insects, is absolutely unacceptable. This is not the standard of cleanliness we uphold, and your comments have been shared directly with our housekeeping and maintenance leadership teams for immediate review and corrective action.We also understand how important breakfast and coffee are to starting your day right — especially during a long stay — and we’re sorry that availability and timing didn’t meet your needs. We'll be looking into options to improve early morning offerings for guests with early departures.We truly value your feedback, and while we can’t change your recent experience, we would love the opportunity to make it right
2.0分
家庭亲子
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no signage besides room #s on doors in the inside of the hotel. dingy and not very clean. dishes in the room were actually dirty. used coffee cups and plates and silverware. Tried to visit the front desk for add'l towels after a few days of being there. We couldn't get any because "they weren't ready"
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you experienced during your stay — this isn’t the level of cleanliness and service we aim to provide.We do wish we’d had the opportunity to make things right while you were here. If the front desk had been made aware of the condition of your room, we would’ve been happy to arrange a room cleaning or even move you to a different room, depending on availability.Your comments about the signage, dishes, and towel service have been shared with our team so we can address these areas right away. We truly appreciate you bringing this to our attention, and we hope to have the chance to provide you with a better experience in the future.
4.0分
情侣出游
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Because I had a local address, I was charged an unexpected $600 deposit that took 5 days to be returned into my account. This was not communicated during the booking process. The hotel itself was great for the price. Clean, quiet, bed was comfortable, bathrooms are huge. Staff could have been a little less condescending when I was questioning the unexpected deposit.
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酒店回复: Thank you for sharing your feedback. We're pleased to hear you found the hotel clean, quiet, and comfortable—especially that you enjoyed the spacious bathrooms and overall value.We sincerely apologize for any inconvenience caused by the $600 deposit and that it wasn’t clearly communicated prior to your arrival. For guests with a local address, a deposit is required and, as noted in our policy, it typically takes 7 to 10 business days to be returned to your account, depending on your bank.We're also sorry to hear that your interaction with our staff did not meet the respectful and professional experience we aim to provide. This feedback is being taken seriously and will be addressed with our team.We appreciate you bringing this to our attention and hope to welcome you again with a smoother experience.
5.0分
其他
Room clean and redone. Two comfortable chairs would be great.
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酒店回复: Thank you for your feedback! We're glad to hear you enjoyed the clean and updated room. We appreciate your suggestion about adding two comfortable chairs it's a great idea, and we’ll definitely keep it in mind as we continue to improve our guest experience. We hope to welcome you back again soon!
4.0分
其他
Good on budget location with a small kitchen. I was surprised that the could not stay more than 4 days
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酒店回复: Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear you appreciated our budget-friendly location and the convenience of the small kitchen.We hope to have the opportunity to welcome you back again soon!
4.0分
其他
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It was good for a one night stay, cleanliness could’ve been better but the staff was super friendly and very helpful. Didn’t get a chance for breakfast but it smelled good
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酒店回复: Thank you for staying with us and for taking the time to share your experience. We’re glad to hear you found our staff friendly and helpful, and that the stay worked well for your one-night visit.We appreciate your feedback regarding cleanliness and will be sure to address this with our housekeeping team to ensure we’re always meeting the highest standards. We're also happy to hear the breakfast smelled inviting—hopefully you'll get a chance to try it next time!
房间宽敞舒适，带有厨房，配备齐全的厨具和餐具，干净卫生，酒店硬件设施相当不错！入住手续大费周章，显得不够专业，客房清洁缓慢，人手不够而且工作懈怠。整体来说，硬件令人满意，软件有待提高。
没有网络；没有电视；浴室里没有洗发水或肥皂；电脑或其他东西坏了，只有一张钥匙卡“主”卡可用。停车场需要注意，整个周末，大厅里都有一个漏水的屋顶和一个水桶。毛巾很薄，每间房应该给每个人多一条。
清洁不彻底
房间床头柜后面还有垃圾。天花板上有霉菌。
The property was not well maintained. I was not impressed with the cleanliness at all! There was a chair in our room that looked like someo
Was super optimistic but left disappointed
I had super high hopes for this hotel and picked it based on the rating and spent the extra money, getting a nice hotel for the long stay i had. Everything seemed okay to the naked eye when i walked in. Got all my things unpacked and settled, started to make my dinner and sat doen for the night. Then i noticed the floor. It hasnt been vacuumed. Okay.. not awful. Then i smelled something a little sour. Looking all over. Looked under the bed. And omg. There is SO MUCH garbage and trash. There was also a ton of old grapes scattered every where. Then obviously with food on the ground, there were bugs. Dead bugs. Started cleaning up the gross stuff so there wouldn't be more bugs or smells. Theres also a giant spider web in the corner, floor to the wall. Clearly hasnt been touched in a long time. I let her be. Cleaning up some of the dishes and open the dishwasher.... it doesnt look like anyone has opened that in weeks. The dirty old dishes were covereddddddd in mold. Closed that right up, out of sight, out of mind.
I wanted to complain the next morning and get a new room , but i was unpacked and settled and had to be up and out very early. Luckily, the first morning i was able to get to breakfast and they had everything available. The next morning, there were no eggs or sausage. Ugh. I drink LOTS of coffee. On the weekends, they dont offer breakfast until 7am. I had to leave before then, which is fine, but i think they should still offer coffee to guests.
no signage besides room #s on doors in the inside of the hotel. dingy and not very clean. dishes in the room were actually dirty. used coffee cups and plates and silverware. Tried to visit the front desk for add'l towels after a few days of being there. We couldn't get any because "they weren't ready"
Because I had a local address, I was charged an unexpected $600 deposit that took 5 days to be returned into my account. This was not communicated during the booking process. The hotel itself was great for the price. Clean, quiet, bed was comfortable, bathrooms are huge. Staff could have been a little less condescending when I was questioning the unexpected deposit.
Room clean and redone. Two comfortable chairs would be great.
Good on budget location with a small kitchen. I was surprised that the could not stay more than 4 days
It was good for a one night stay, cleanliness could’ve been better but the staff was super friendly and very helpful. Didn’t get a chance for breakfast but it smelled good