My family accepts this hotel (despite its ample warts -- worn-out rooms, adjacent super-noisy freight train tracks) because its 2 bedroom suite works well for the size of our group. We recently booked a fully-prepaid night in this property, in a 2 bedroom suite. But when we arrived, the hotel had assigned all of its 2 bedroom suites to others. They downgraded us to a regular room with no refund -- and when we pursued a credit card chargeback, they had the gall to say no refund was payable. They did not reply to the Oregon Attorney General's consumer protection team. We may have to pursue small claims court. Ridiculous. Look elsewhere. In all our hotels around the country and around the world, we have never seen a hotel so slow to admit its error and provide a refund to which customers are obviously entitled.
2.0分
情侣出游
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Furniture in room is warn out from years of use, not like the photos. Air conditioner was noisy and right beside the bed. 2 Soap bars and one shampoo were provided. No cups, no coffee for the coffee marker. Police were on site that night. I don't think that was common, but it was unusual. One pillow each for the bed. Fridge freezer was small and totally iced up. Never going back.
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酒店回复: Dear Robert,We apologize that your stay did not meet expectations. Your feedback regarding furnishings, amenities, and overall experience is noted and will help us improve.Sincerely,EvaOYO Hotel Portland OR near Airport
2.0分
其他
Needs more love
There were spiderwebs everywhere, the bed was terrible, broken light fixture, blood splatters on the walls in bathroom, grimy blinds
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酒店回复: Dear Sabrina,Thank you for sharing your experience at OYO Hotel Portland OR near Airport. We're truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay. This is far from the standard we aim to provide, and your feedback has been shared with our housekeeping and maintenance teams for immediate attention.We appreciate you bringing this to our notice and sincerely apologize for the inconvenience caused.Best regards,JamesTeam OYO Hotel Portland OR near Airport
1.0分
其他
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Rooms seemed a little dated, it seems as though majority of the rooms were the owners family staying there and they had no trundle due to the family using all the extra accessories.
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酒店回复: Dear Roberta,Thank you for your feedback. We’re sorry your experience did not meet expectations and will take your comments into consideration to improve our accommodations.Sincerely,EvaOYO Hotel Portland OR near Airport
3.0分
其他
Nice enough bed for sleeping. Front Desk was friendly. Other occupants were very loud until late in the evening. Wish I had been given another room.
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酒店回复: Dear Roger,Thank you for your feedback. We're glad you found the bed comfortable and our front desk team friendly. We’re sorry to hear about the noise disturbance and will do our best to better accommodate room preferences in the future.Best regards,LisaOYO Hotel Portland OR near Airport
1.0分
其他
Upon arriving, I was notified that they were oversold and did not have a room for me, and there was no apology or concessions offered.
性价比高。房东很尽心。
下回不会选择了太脏太旧
没有免费零食。
如果我已经在申请中付款,他们又再次向我收费,我该如何索回他们向我收取的费用?
My family accepts this hotel (despite its ample warts -- worn-out rooms, adjacent super-noisy freight train tracks) because its 2 bedroom suite works well for the size of our group. We recently booked a fully-prepaid night in this property, in a 2 bedroom suite. But when we arrived, the hotel had assigned all of its 2 bedroom suites to others. They downgraded us to a regular room with no refund -- and when we pursued a credit card chargeback, they had the gall to say no refund was payable. They did not reply to the Oregon Attorney General's consumer protection team. We may have to pursue small claims court. Ridiculous. Look elsewhere. In all our hotels around the country and around the world, we have never seen a hotel so slow to admit its error and provide a refund to which customers are obviously entitled.
Furniture in room is warn out from years of use, not like the photos. Air conditioner was noisy and right beside the bed. 2 Soap bars and one shampoo were provided. No cups, no coffee for the coffee marker. Police were on site that night. I don't think that was common, but it was unusual. One pillow each for the bed. Fridge freezer was small and totally iced up. Never going back.
Needs more love
There were spiderwebs everywhere, the bed was terrible, broken light fixture, blood splatters on the walls in bathroom, grimy blinds
Rooms seemed a little dated, it seems as though majority of the rooms were the owners family staying there and they had no trundle due to the family using all the extra accessories.
Nice enough bed for sleeping. Front Desk was friendly. Other occupants were very loud until late in the evening. Wish I had been given another room.
Upon arriving, I was notified that they were oversold and did not have a room for me, and there was no apology or concessions offered.