酒店回复: Dear Guest,Thank you very much for your lovely feedback! We are delighted to hear that you appreciated the authentic Thai ambiance of our hotel and found our facilities well-maintained. It's great to know that our front desk team could upgrade your room and provide you with warm, enthusiastic service. We’re also glad you enjoyed our famous spa. We look forward to welcoming you back for another wonderful stay in Koh Samui soon and wish you all the very best until then.Warm regardsThomas - General Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed impressions following your recent stay with us at Anantara Bophut.We are truly pleased to hear that you enjoyed the lush surroundings of the resort, the beauty of the sea, and the charm of activities like paddle-boarding. It is also wonderful that you appreciated the overall Anantara aesthetic and recognized our connection to The White Lotus filming location.That said, I would like to sincerely apologize for the disappointment you experienced with the tennis court reservation. We understand how important it is for our guests to enjoy their stay without disruption, and we regret that the information provided at the time of booking was not clear. The miscommunication regarding the one-hour daily usage policy should have been better conveyed and handled more proactively. We truly appreciate your patience and understanding as we attempted to resolve the matter.In regard to the missing item, we are genuinely sorry that our follow-up process did not meet your expectations. Your comments have been shared with our Housekeeping and Front Office teams to ensure we improve the way we communicate with guests and follow through on lost item inquiries, especially for those who may not be residing locally or speaking the language.Your feedback is invaluable to us as we continuously strive to improve our service and guest experience. We do hope that despite these setbacks, you will consider giving us another opportunity in the future to provide you with the seamless and thoughtful stay you rightfully expect from Anantara.Warm regardsThomas - General Manager
酒店回复: Dear Guest,Thank you very much for your outstanding review about your recent stay at Anantara Bophut.We are delighted to hear that you enjoyed your time with us and that especially the service and our fantastic location stood out. Our proximity to Fisherman's Village certainly is a wonderful advantage and we are happy you enjoyed that.Already now, the team and I are very much looking forward to welcoming you again soon and wish you all the very best until then.Warm regardsThomas - General Manager
5.0分
园景尊贵房
家庭亲子
原文
翻译由AI提供
很棒的酒店。我一定会再来的！和家人一起来的。安纳塔拉酒店我们全家都很喜欢！
展开
酒店回复: 亲爱的 Anatoliy，
非常感谢您最近在安纳塔拉波普度假村的住宿体验，并给予了如此精彩的评价。
我们很高兴您一定会再次光临，您与家人的假期超出了您的预期。我们很高兴每个人都喜欢我们的度假村，您在这里度过了愉快的时光。
我和团队非常期待您的再次光临，在此之前祝您一切顺利。
诚挚问候
Thomas - 总经理
酒店回复: Dear Khun Tianxingehenren,Warm your greetings from Anantara Bophut Koh Samui Resort and thank you for sharing your kind review on Trip.com.Your great experience is our first priority, and therefore we value your feedback on the hotel facility, smell in the toilet, the noisy from the AC, and the quality of the mattress. We would like to express sincerest apologized on the situation. I have brought up your comment to our team to discuss and improve in the future.Once again I sincerely apologise for any dissatisfaction you experienced, and do hope that we will have the pleasure of showing you the very best of our hospitality in the future.I hope that we will have the pleasure of showing you the very best of our hospitality in the future. Sincerely yours,Pornsaran SrisuteerawongExecutive Assistant Manager
3人觉得有用
3.5分
园景豪华房
家庭亲子
大环境可以，但是这个房型太差。
服务还可以吧。kidclub太小。但是老师挺负责任的。各种课小孩子还挺喜欢。价格也合适。
spa很舒服。餐一般。最大的优点就是地理位置 步行街就在几百米。从沙滩走过去 超级方便！
展开
酒店回复: Dear Anonymous User,Warm greetings from Anantara Bophut Koh Samui Resort and thank you for sharing your kind review on Trip.comReview.Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay.We're delighted to receive such a glowing review rating! and we hope to have the pleasure of welcoming you again very soon. We are incredibly proud of the team here and their capacity to continually impress.We look forward to welcoming you back soon and to making your next stay even more enjoyable and memorable.Sincerely yours,Pornsaran SrisuteerawongExecutive Assistant Manager
一家悠久的5星酒店，很泰式，酒店大堂和房间都很有泰式特色，虽然酒店已经有20年的时间了，但设施保养的还不错，酒店前台还给我Upgrades房间。服务都是礼貌微笑，很热情！酒店还有Spa非常有名，下次去苏梅岛还会入住此酒店！
这是一家很棒的酒店，服务非常周到。所有部门都做得很好：
* **前台接待**：这是我住过的第一家会询问并记录我是否有过敏史的酒店，这非常重要。前台的女士们都面带微笑。
* **海滩和泳池**：同样很棒，他们会帮助你解决所有问题，还有美味的鸡尾酒。
* **早餐**：非常丰盛！应有尽有！！！即使你10点25才来，自助餐台上所有的菜品都会有。但工作人员的笑容不够多。
* **水疗**：推荐名叫葆拉的女士，她的手法非常有力，同时又很轻柔。
* **客房**：这是美中不足的地方：虽然房间里咖啡机、驱蚊器、薰衣草枕头喷雾等一应俱全，看起来都不错！但是！隔音效果实在太差了，厕所有下水道异味，空调也很吵！没有耳塞根本无法入睡。
酒店住客的素质很高。
离渔人码头很近，住得很开心。
这是本次第二程的酒店，第一程是安纳塔拉普吉的迈考别墅。
先说下环境，确实是安纳塔拉的风格，听说苏梅这个也被拍在白莲花度假村的取景，去了之后确实，环境整体不错，海比普吉好很多，第二天早上我们还去玩了桨板，很有趣。
早餐就是正常豪华酒店水准，新鲜，但没什么心意。
接下来说服务，我们选择安纳塔拉的一个原因是他有自带的网球场，方便我们打球，行程第二天我们预约后一天的网球场，约的时候是上午10～12得到前台明确的回复already booked，第二天我们如约入场打球，到11点的时候gym部门的工作人员就来问我们我们预约的时间，我们说是上午10～12，他告诉我们11～12被我们隔壁住客订了，当时我们觉得可能有个先来后到，就想着ok先撤退到前台去问。前台的应该是manager样子的工作人员听了我们的叙述后回复酒店每天只能book1小时，可我们前一天两小时订场明明也是被前台回复available的情况下预订好的，在这种情况下我们第二个小时被人为cancel并被临时告知酒店的规定，这点我很费解，虽然酒店前台还是帮我们预定了下午另一个时间段的一小时作为补偿，但说实话很影响心情。
还有一个小插曲，我们走的时候丢了一条lululemon的legging在阳台，因为不会说泰语也没有泰国的地址，就找了泰国朋友打电话去酒店询问，酒店回复说需要check后feedback ，然后就一直没有feedback，估计是丢了，虽然这也是我们粗心导致的，anyway，我觉得在一个酒店凭空消失的可能性并不是很大。
服务很好，这个酒店位置很好，靠近fishman village和网红酒吧coco tam’s,建议要去嗷！
很棒的酒店。我一定会再来的！和家人一起来的。安纳塔拉酒店我们全家都很喜欢！
这家酒店太棒了，床超级舒服，感觉就像睡在云端一样。非常干净，服务和对细节的关注都非常出色。
工作人员非常友好。地理位置绝佳，就在渔人村旁边。住宿环境很干净。
📍波普度假酒店出门就是渔人村，夜市，逛吃超级方便，酒店整体不大 分为度假会和普通酒店两个部分，度假会是会员制 都是带厨房的套件 特别适合家庭出游，
🛎️服务人员都非常nice 打招呼什么的 但不知为何没有欢迎酒，
🛁设施不太行了 太老旧了 马桶不行 下水道反味儿 空调噪音极大 床垫也不行 感觉是到了年份重新装修了，
🥘我最看重的早餐 也是不够丰盛啊 一天就能全部吃过，当然是好吃的，就算是 少而精吧，推荐大家去尝泰式甜点，其中有一天是糯米裹酸奶，好吃哭了！！
大环境可以，但是这个房型太差。
服务还可以吧。kidclub太小。但是老师挺负责任的。各种课小孩子还挺喜欢。价格也合适。
spa很舒服。餐一般。最大的优点就是地理位置 步行街就在几百米。从沙滩走过去 超级方便！