酒店回复: Dear M414335,Greetings from Banyan Tree Samui!Thank you for making our resort the destination for your tropical getaway and for sharing your feedback with us.It is fantastic that you found the comfort and design of your pool villa to be perfect and that you also enjoyed the serenity of our secluded setting. It is wonderful that the weather during the usual rainy season in November was excellent and that you were able to enjoy swimming.Our breakfast buffet continues to receive positive reviews for the variety of cuisine on offer as well as the gorgeous view of our private bay in the morning. It is wonderful that this provided the perfect start to each day for you.As a Banyan Tree property, we emphasize a ‘high touch, low tech’ delivery of service excellence and it is a pleasure to read that you were delighted with the warm, attentive service from our entire team and the special touches provided throughout your stay.M414335, thank you once again for choosing Banyan Tree Samui. It would be our pleasure to welcome you back for another memorable experience at our Sanctuary for the Senses.With kind regards,Katejiraporn Kaewngarmsa-ard (Apple)Hotel Manager
酒店回复: Dear zhengyihi,Greetings from Banyan Tree Samui, your Sanctuary for the Senses!Thank you for making our resort the destination for your retreat to the tropics. From the serenity of our private bay to the comfort and design of your pool villa which has been seamlessly integrated with nature to the high standards of cleanliness throughout the resort and, last, but not least, to the commitment shown by our team toward delivering service excellence at every opportunity; I am delighted that all combined for a stay that exceeded your expectations. I will be certain to pass along your praise to your Villa Host, Tak, as well as all of our associates as motivation to continue delivering high standards of service, which is one of the trademarks of our brand.zhengyihi, thank you for your stay with us and we would be delighted to be of service to you again for your next visit to Samui.With kind regards,Katejiraporn Kaewngarmsa-ard (Apple)Hotel Manager
酒店回复: Dear WeChat269511,Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui.With kind regards,Remko KroesenGeneral Manager
酒店回复: Dear 1381828,Greetings from Banyan Tree Samui!Thank you for making our resort the destination for your getaway and for sharing your comments with us.With reference to your initial villa; unfortunately, the lack of daily sun during your stay contributed to the drop in the pool water temperature. Given our tropical destination, the infinity pools for our villas are not heated. For the majority of the year, this presents no issue for guests and we rarely receive requests for this feature. I am glad that we were able to allocate you to a villa that matched your expectations and that you found it to be comfortable for swimming in the infinity pool. Our culinary team strives to create exceptional dining experiences at our restaurants and in the privacy of our villas. It is wonderful that you enjoyed the authentic Thai cuisine on offer at our signature restaurant, Saffron. However, I regret to read that you felt the variety of cuisine at our daily breakfast buffet at The Edge did not meet your expectations. It is unfortunate that we were unable to address your concerns during your stay and to cater to your preferences which we would have been pleased to do. Perhaps on a future occasion, our chef could meet with you personally to address your concerns and deliver cuisine that aligns with your preferences to make up for this drawback you have noted. I unfortunate to learn of your disappointment with certain amenities in the villa and that these did not align with your expectations upon arrival. I will bring this to the attention of our team to address your areas of concern during a future renovation in the resort.1381828, thank you once again for your stay with us. It would be our sincere pleasure to welcome you back for your next retreat to tropical splendour.With kind regards,Katejiraporn Kaewngarmsa-ard (Apple)Hotel Manager
酒店回复: Dear WeChat22744,Greetings from Banyan Tree Samui!Thank you for making Banyan Tree Samui the chosen destination for your recent family getaway.I am thrilled that you found our private beach to be exceptional and that you were impressed with the scenic views overlooking the Gulf of Thailand. With a range of complimentary marine activities on offer, it presents the perfect place to explore the coastal scenery of our destination or to simply kick back and unwind while soaking in the view. It is wonderful that our team of Recreation Attendants provided guidance on how to use the equipment and that their watchful eye delivered the level of safety you anticipated while spending time in the water.I am delighted to read that you had an enjoyable stay with us and that your Villa Host; our team of Recreation Attendants at the beach; as well as our entire team were able to attend to your each and every need throughout your stay. I have already shared your feedback with our team as added motivation to continue delivering the highest standards of service which is one of the trademarks of our brand.WeChat22744, thank you once again for choosing Banyan Tree Samui and it would be our pleasure to welcome your family back to our Sanctuary for the Senses.With kind regards,Remko KroesenGeneral Manager
住宿体验非常好!酒店环境整洁舒适,房间布置得很有度假感,住起来很放松。最惊喜的是早餐,种类丰富且味道很棒,为一天的游玩开了个好头。酒店拥有私属沙滩,人少清静,玩沙踏浪非常方便。最重要的是,风景绝佳,无论是从房间阳台还是酒店公共区域,都能看到无敌海景,黄昏时分尤其迷人。
总结来说,这是一次非常满意的入住,适合想要放松、看重餐饮和景观的旅行者。
不亏是苏梅岛奢华酒店,服务很周到,别墅自带泳池,11月份的天气仍然适合下水。入住4天期间早餐都是不一样的,种类很多,当然价格也是贵的
我通过携程预订,这样管理订单和享受优惠都更方便。酒店在我确认预订后很快就通过邮件和WhatsApp联系了我。
景色自然不必说——美丽而宁静。
服务简直是满分中的满分(100/100)。从入住到别墅,再到参加水疗和所有活动,直到退房的那一刻,每一个瞬间都让我尽情享受,备受关怀。
特别感谢娱乐部员工Jate,他带我们逛了酒店,驾船带我们出海,还帮我们拍了许多漂亮的照片!他真是个心地善良又幽默的人!
还要特别感谢我们的别墅管家Abby,她为我们精心策划了一次难忘的住宿体验,给了我未婚夫一个特别的生日惊喜,并且总是细心安排我们的行程,预订交通和餐厅!
感谢别墅内餐饮服务人员Bungie,他在无边际泳池为我们安排了一次难忘的私人用餐体验。
水疗一如既往地好,每对情侣都有独立的漂亮别墅,服务和按摩技巧都非常出色,还有完善的康体项目。
强烈推荐(10/10),我一定会再来的!
疫情前我住过澳门悦榕庄,感觉非常好,所以这次想从悦榕庄系列里挑一家。看到苏梅岛那家似乎很有趣,就决定去了!酒店坐落在森林里,能看到野生的松鼠和鸟,是个自然风光优美、令人放松的地方。私人海滩上酒店提供了所有水上活动用具,可以免费借用,服务非常周到。我第一次尝试浆板,海浪很平静,感觉很棒,浮潜时也看到了漂亮的鱼。房间的私人泳池被树木环绕,是那种会让人想一直漂浮其中的奢华泳池。
最重要的是,悦榕庄的餐点非常美味!我平时吃国外的食物,总觉得口味太重容易腻,胃也会不舒服,但这里的菜清淡可口,每一样都很好吃。作为香槟爱好者,能在早餐自助餐上品尝到香槟,简直是完美的假期享受!入住期间正好是我的生日,酒店还给了我一个惊喜的生日庆祝,非常感动!我下定决心下次还要再住悦榕庄!悦榕庄的员工们都非常热情好客,服务态度一流!谢谢你们!
设施:从设施上看已经有一些年代感,但老法拉利依然是法拉利,泰式+度假风非常融入整体环境,处处透露出质感,无边泳池和Spa更是yyds;
卫生:卫生条件很好,房间包括泳池每天有两次打扫,海滩、Spa、餐厅、大堂吧都非常整洁,体现出酒店的档次与管理水平;
环境:坐落在岛屿的东南角的热带雨林中,登高远望海滩,视野开阔,同时与大自然和谐共处,曲径通幽,错落有致,私密性好;
服务:配备专职管家(点名表扬tak),全员微笑服务,英语流利,注重细节,保持了一贯的高水准
Banyan Tree Sa mui
📍苏梅岛悦榕庄建于苏梅岛的东南海岸,距离苏梅岛机场仅30min
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🏠房间
酒店设有78栋宽敞的泳池别野,均用陡峭屋顶的设计,从室内起居到户外休闲,汲取灵感于古老的庙宇。度假村拥有多款全 别野房 型,从130平方米的豪华泳池别野到316平 米的总统泳池别野,各种选择满足宾客不同的需求。别野里还有一个9米长的私家泳池和马杀🐔池。
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🍽餐
每天在The Watercourt吃自助早餐,早餐种类很丰盛,除了有泰餐,还有当地的普吉小吃,种类选择非常多。晚餐主打海鲜、烧烤,在潟湖边用餐氛围也是一 级棒。
Saffron则是酒店的招牌泰餐厅,必吃,口味非常在线。其他还有健康的Veya,主打的是越南烹饪与法国菜的融 合菜TRE,和高尔夫球场旁边的BanyanCafé & Sports Bar。
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👧酒店还有专门的儿童club,有丰富多样的儿童活动,是带娃遛娃的好去处🚸初级的厨师烹饪课程👩🍳👩🍳让娃体验到制作美食的快乐🥘酒店还会有工作人员带领小朋友去户外探索自然景观🚵🏻对带娃家长超友好~
8月旺季的出游,苏梅岛选择的第二个酒店。定的这个房间是半海景,可能因为位置的关系,泳池是背阴面的,因此一直水温比较冷,后来酒店给升级到了更好的一个房间。景观和view是毋庸置疑很好的,服务态度也很好,私人沙滩活动项目也不错。酒店的米其林餐厅可以尝试下,个人觉得不错,很好吃的泰餐。设施确实偏老,头一个房间的水壶更是年代感十足,比较少插座。早餐当然也还行,品种相对国内奢华五星是要少一些的。
苏梅悦榕庄私人海滩晴天海水能见度超级高,而且提供免费浮潜用具、浆板、划艇,工作人员超级亲切,还提供免费的浆板划艇入门指导。
一个人带娃入住无脑酒店躺平即可,海上运动可以玩尽兴,还免去出海一日游的舟车劳顿,玩累了沙滩餐食有很多option,味道在线价格合理🥳
想带娃出海的麻麻们完全不用担心安全问题,24小时有保安执勤,而且没有客人提供车牌号码出租车都进不来。
同样的价格,苏梅真的完爆三亚。
工作人员非常棒,活动也很丰富,景色优美,餐厅也很好,强烈推荐!
蜜月/胎教之旅的绝佳选择。景色简直是无与伦比,这儿的别墅足以跻身全球百佳!番红花米其林餐厅也强烈推荐您一定要去体验一次!