酒店回复: Dear Valued Guest,Thank you so much for your wonderful review!We’re delighted to hear that you enjoyed our great location, excellent service, spacious rooms, and delicious breakfast. It’s especially lovely to know that the kids had a fantastic time as well!We truly appreciate your kind words and look forward to welcoming you back again on your next visit.Best regards,Phuket Orchid Resort & Resort Team

酒店回复: Dear Valued Guest,Thank you very much for your detailed and thoughtful review!We’re delighted to hear that you had a pleasant stay and that Kaimook was able to provide an upgraded room with a fantastic location, making your stay more comfortable while traveling with your child. It’s great to know you enjoyed the quiet surroundings, beautiful park views, and the convenient location close to the beach.We truly appreciate your kind words and are happy that you found good value for your stay. We look forward to welcoming you back on your next visit Phuket!Best regards,Phuket Orchid Resort & spa Team.

酒店回复: Dear Valued Guest,Thank you for sharing your detailed feedback. We are delighted to hear that you enjoyed our convenient location near the beach, spacious room, large pool, and water slide. We appreciate your comments regarding breakfast, as they help us improve our services. We’re glad everything else met your expectations, and we look forward to welcoming you back next time so you can fully enjoy our spa.Best regards,Phuket Orchid Resort & Spa Team.

酒店回复: Dear Valued Guest,Thank you very much for your wonderful feedback!We are delighted to hear that you and your child enjoyed our water slides and family-friendly facilities. It’s great to know that our staff could assist with extending your check-out so you could enjoy the hotel a little longer.We also appreciate your comments regarding the room facilities and cleanliness, and we are glad that overall you had a positive experience. Your kind words mean a lot to us, and we look forward to welcoming you and your family back for another enjoyable stay!Best regards, Phuket Orchid Resort & Spa Team.

酒店回复: 尊敬的 CrazyFamilyTravels 感谢您近期入住普吉岛兰花度假村及水疗中心并抽出时间分享您的反馈。对于您在入住期间遇到的任何不便，我们深感抱歉。 请知悉，我们非常重视您的反馈，并将竭尽全力改进，确保未来所有客人都能拥有更愉悦的体验。同时，我们很高兴得知您对我们礼貌友好的员工感到满意。 此致 PORS 团队。

酒店回复: Dear EnzeThank you very much for sharing your feedback with us! We’re glad to hear that you were satisfied with our service and enjoyed the breakfast. We also appreciate your comments regarding the overall atmosphere and humidity, and we’re pleased to know that it did not significantly affect your stay.Your honest and balanced review is very valuable to us, as it helps us continue improving our services and guest experience. We hope to have the pleasure of welcoming you back again in the future.Best regards,Phuket Orchid Resort & Spa Team.

酒店回复: Dear Valued Guest,We are truly sorry to hear that your recent stay did not meet your expectations. Please accept our sincerest apologies for the inconvenience you experienced with the air conditioning and the in-room amenities. Your feedback is very valuable to us, and we have already shared it with our management and housekeeping teams to ensure immediate improvements.We are also sorry that your room allocation and overall experience did not leave a positive impression. We assure you that we treat all our guests equally and will review this matter carefully to prevent similar situations in the future.Thank you for taking the time to share your thoughts — they help us improve our services. We hope to have the opportunity to welcome you back again and provide you with a much better experience next time.Best RegardsPORS Team.

酒店回复: Dear Valued Guest,Thank you for staying with Phuket Orchid Resort & Spa for your recent holiday and taking time to share your nice feedback of your stay. We are pleased to know that you are satisfied your stay with us in overall, especially, the hotel's well-equipped facilities.Thank you once again for being our guest and we are looking forward to welcome you back again soon.Best regards,Nancy & PORS Team

酒店回复: 亲爱的 Margarita Igorevna 感谢您近期选择入住普吉岛兰花度假村及水疗中心，并抽出时间分享您的精彩入住体验。我们很高兴得知您对此次入住总体感到满意，尤其欣喜地得知您在我们酒店的设施和泳池中度过了一段美好的时光。 再次感谢您入住我们的酒店，我们期待着很快再次欢迎您光临。 此致， Nancy 和 PORS 团队

酒店回复: Dear RouwanwanwanThank you for staying with Phuket Orchid Resort & spa and for sharing your detailed feedback with us. We are pleased to hear that you found that our facilities such as the slides, pool, and children’s activities made your stay enjoyable for your family.We also truly appreciate your constructive comments. Please rest assured that we will share these observations with the relevant departments so we can continue improving and services for the comfort of our guests.It was our pleasure to have you with us, and we look forward to welcoming you and your family back again for an even more enjoyable stay.Best regards,Nancy & PORS Team.