酒店回复: Dear Valued Guest,Thank you for sharing your detailed feedback regarding your stay at Avista Hideaway Phuket Patong - MGallery. We are pleased to know that you appreciated the spacious room, beautiful views, and the convenience of our shuttle service and nearby facilities.At the same time, we sincerely apologize for the cleanliness concern you encountered upon arrival. Please rest assured that your comments have been shared with our housekeeping team to ensure closer attention to detail moving forward.We are grateful for your kind recognition of our warm and attentive service, and we hope to welcome you back for an even more seamless experience in the future.Warm regards,Avista Hideaway Phuket Patong - MGallery Team
酒店回复: Dear Valued Guest,Thank you for sharing your feedback regarding your stay at Avista Hideaway Phuket Patong - MGallery. Please accept our sincere apologies for the issues you encountered with the reception service, luggage delivery, and the handling of the room situation. This is far below the standard of service we strive to provide, and we are taking immediate steps to ensure improvements are made.Your experience is very important to us, and we hope to have the opportunity to restore your trust and welcome you back for a more seamless and enjoyable stay.Warm regards,Avista Hideaway Phuket Patong - MGallery Team
酒店回复: Dear Valued Guest,Thank you for your wonderful review and for recommending Avista Hideaway Phuket Patong - MGallery.We are delighted to know that you enjoyed the peaceful resort experience and the beauty of nearby Freedom Beach, especially the snorkeling around the reefs. It is truly one of the hidden gems of the area.We also appreciate your honest comments regarding transportation convenience. Our secluded hillside location is designed for guests seeking relaxation and privacy, and we understand it may not suit those planning daily trips around the island.Thank you again for your valuable feedback. We hope to welcome you back for another relaxing getaway in the future.Warm regards,Avista Hideaway Phuket Patong - MGallery Team
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Avista Hideaway Phuket Patong – MGallery. We are pleased to know that you found our service attentive and appreciated the care provided by our team.At the same time, we sincerely apologize for the inconveniences you experienced with the room lighting and the air quality in the lobby area. Your comments have been noted and shared with the relevant departments to ensure these issues are addressed and do not affect future guests.We appreciate your suggestion regarding the nearby beach and are delighted you were able to enjoy the surroundings. We would greatly welcome the opportunity to hear from you directly regarding any other aspects we may have missed, so we can further enhance our service and provide an even more comfortable and enjoyable stay.We hope to have the pleasure of welcoming you back to Avista Hideaway Phuket Patong – MGallery in the future.Warm regards,Avista Hideaway Phuket Patong – MGallery Team
酒店回复: Dear Valued Guest,Thank you very much for your outstanding rating and kind feedback following your stay at Avista Hideaway Phuket Patong - MGallery.We are delighted to hear that you enjoyed the excellent service, helpful guidance at check-in, and the comfortable design of your room. Your comments truly encourage our team to continue providing exceptional experiences for all our guests.We look forward to welcoming you back for another memorable stay.Warm regards,Avista Hideaway Phuket Patong - MGallery Team
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are pleased to know that, overall, your stay was enjoyable. At the same time, we appreciate your comments regarding soundproofing, distance from the beach, and transportation challenges due to our hillside location. Your feedback is valuable and helps us identify areas for improvement.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Kind regardsAvista Hideaway Phuket Patong – MGallery Team
5.0分
豪华家庭房,配备 1 张特大床和 1 张大床
家庭亲子
感谢为我们安排了带泳池的房间,这个泳池给孩子们带来很多快乐,让我们在这里度过了难忘的时光!
展开
酒店回复: Dear Valued Guest,Thank you for sharing your wonderful feedback regarding your stay at Avista Hideaway Phuket Patong - MGallery. We are delighted to hear that the pool in your room brought so much joy to your children and helped create unforgettable moments for your family.We look forward to welcoming you back for another memorable stay.Warm regards,Avista Hideaway Phuket Patong - MGallery Team
酒店回复: Dear Valued Guest,Thank you very much for sharing your experience at Avista Hideaway Phuket Patong – MGallery. We are delighted to hear that you enjoyed our beautiful surroundings, the three pools, breakfast offerings, and the attentive service from our team.We also appreciate your observations regarding room cleanliness and the condition of furnishings. Your feedback is valuable and will help us in our ongoing efforts to enhance our facilities and guest experience.We look forward to welcoming you back for another memorable stay.Warm regards,Avista Hideaway Phuket Patong – MGallery Team
房间面积很大,景色很美。整个酒店修在山上,出去不是那么容易,但是酒店有班车可以去山下镇上但是门口就有711可以消费,很方便。卫生差点意思,入住的时候发现房间莫名其妙有些沙子。服务都很热情周到的
1,酒店前台面对中国游客全程黑脸,我们坐在大厅那边,那边地面有水,我妈妈差点摔倒,和前台反映,连一句sorry都没有,只是说ok,然后半天也没人来处理掉这个水。
2,送行李太慢,我们到酒店check in 快晚上12点,想着放下行李就出去吃饭,一直催行李,1个小时后才送到房间,中间催促了3次。
3,我们入住的房间有壁虎,通知工作人员来处理一下,原本以为酒店工作人员有比较好的处理方法,比如抓出去。但是酒店人员当着我们的面把壁虎拍死了,地上都是壁虎的液体。体验感超差。
对于喜欢泡酒店的这里真的是非常推荐,步行可达的freedom beach超美,浮潜很漂亮特别是靠近礁石的地方。如果想每天去各地打卡的就不要选这个酒店了,出行不方便
酒店服务细节还是不错,只是酒店硬件差强人意半夜睡着来的时候灯无法关闭,刚好倒霉遇见了,头一次遇见导致工作人员修复,其次退房的时候,去大堂下面卫生间,不晓得是不是充斥浓烈的da'ma 味道,还是香烟味道。用特别浓烈的空气清新剂遮盖在电梯和楼层,味道让人反胃窒息,强烈推荐酒店旁边的free beach
服务好棒 非常好的一段经历 酒店人员在你第一次入住的时候会耐心的和你讲解 酒店的布局 服务 房间整体设计让人感觉住的非常舒适
除了隔音差一些,离沙滩远,其他都还好。还有就是酒店位置在山坡上,出租车都不愿上去,打车非常困难,费用300株起步。
感谢为我们安排了带泳池的房间,这个泳池给孩子们带来很多快乐,让我们在这里度过了难忘的时光!
酒店环境优美,三个泳池超级棒,一步一景,拍照非常出片,早餐丰富美味,服务人员很好很贴心,房间卫生稍有不足,设施家具也需更新。
我们普吉岛的周年纪念之旅简直太神奇了,而普吉岛芭东阿维斯塔世外桃源酒店更是让这段旅程达到了令人难忘的高度。从我们联系酒店希望合并两份预订的那一刻起,工作人员的热情和专业就展现无遗。
特别要感谢令人赞叹的 Aummie,她的友善和高效确保了我们两晚都住在同一个布置精美的房间,省去了我们换房的麻烦。
令我们惊喜的是,酒店还免费为我们升级了房型,将我们的住宿体验变成了一场奢华的周年庆典。按摩浴缸套房是一个宁静的港湾,拥有令人惊叹的景色、舒适的设施和贴心的细节,让我们的特殊日子感觉格外与众不同。度假村郁郁葱葱的环境、无边泳池和无可挑剔的服务营造出一种纯粹的幸福氛围,非常适合作为我们回家前的最后一站。
阿维斯塔世外桃源酒店提供的不仅仅是一个住宿的地方;他们精心打造了一段将永远留在我们心中的体验。Aummie 和团队真诚的关怀将我们的周年纪念变成了一次梦幻般的度假。我们离开时感到被呵护、充满感激,并且已经在计划下一次的回归了。强烈推荐给所有在普吉岛寻求一片天堂的人!
带着爱与感激,
Shahzad Altaf 夫妇
总的来说还行,但很多地方需要改进,有点让人失望。
首先,我订的是带按摩浴缸的房间,但我完全不想用,它又旧又脏。地上全是树叶和蚂蚁,如果是我入住后掉的树叶我能理解,但他们交房前根本就没打扫过。
在他们的餐厅吃午饭时,我们点完餐后玻璃杯一直空着,直到我主动要水,他们才给我上了一瓶矿泉水。我不在乎付钱,但至少应该告诉我一声有这个选项。
等菜的时候,他们竟然先上了甜点,前菜和主菜都还没来……我只好让他们把甜点拿回去。
游泳池相当小,日光浴躺椅也不多。工作日可能还行,但周末应该会很挤。
游戏室还不错,但空调太差了,简直像在蒸桑拿。
最后一点是,大清早七点,有人敲我们的门,说是前台说我们要退房……我们说不是我们,我们还在睡觉呢。