酒店回复: Dear Valued Guest,Thank you for your thoughtful review and for sharing such detailed impressions of your stay. We are delighted you enjoyed the beautiful scenery, fresh renovated rooms, and the peaceful sunrise and sunset views that make SAii Phi Phi Island Village so special. It’s also wonderful to hear you found the village charm and local experiences enriching.We do understand your comments regarding the journey to reach us, check-in waiting time, and the limited number of electric buggies. As our island home is surrounded by nature, access requires boat transfers, but we always strive to make this as seamless as possible for our guests. Your feedback is valuable, and we will continue to refine our processes to ensure smoother arrivals and comfort throughout the stay.We truly appreciate your balanced perspective and your kind compliments about our team and environment. It would be our pleasure to welcome you back again for another chance to create even more memorable moments amidst the beauty of Phi Phi Island.Best regards,Wanlob HasalemSAii Guru
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you enjoyed the resort environment, the cleanliness of your room, and the courteous service from our SAii Hosts.At the same time, we sincerely regret the inconveniences you experienced, particularly regarding mosquitoes, dining expectations, and the return boat arrangement. Your comments are taken seriously and have been shared with the relevant teams for review and improvement.We are especially sorry to learn about the uncomfortable situation you encountered during the return transfer. Please be assured that SAii Phi Phi Island Village values respect, inclusivity, and fairness for all guests, and any behavior that causes discomfort is not reflective of our values. Your feedback helps us continue to improve the experience and ensure YOUR PEACE-OF-MIND for every guest.Thank you again for sharing your perspective with us.Best regards,Wanlob HasalemSAii Guru
再说不满意的:首先我们定的是两个卧室(上下两层)的别墅,只有一个房间有热水壶/咖啡机,如果是一家人还好,朋友出行的话,想做咖啡还要去别人的屋里,很不方便。二是园区比较大,泳池送餐5:30就结束了,有点早。第三是极其气愤的早餐:首先对于这个价格 好吃的选择不多,很多印度菜,冷盘的肉类很差,没有冰咖啡没有泰式奶茶。先说第一天,孩子自己拿了鹰嘴豆,吃了不少之后我拿了一个,发现鹰嘴豆是粘的,问了一下,馊了!!!立即找了餐厅经理告知,大概十分钟后,经理说厨师想聊一下。厨师(图五的人)出来的时候 只说了一句“yes?” 然后就看着我,我说你让我说什么,是你要找我的。然后厨师说了,“没有坏,鹰嘴豆就是这个味道的”。家里人劝我不要和这种人争辩,算了不争了,反正是否是馊的,他应该自知之明。然后巧了,第二天早餐,家人拿了桂圆,还没吃,发现竟然发霉了!对,我又去找了厨师,这次他伸手说 I can’t see,我怕他销毁证据,直接退了回来,然后告诉他我要见酒店总经理。他不但没有理我,然后眼看着他拿了一杯饮料,坐下了。就在我去前台找经理的路上,本来想把所有发霉的水果都拿上,看到了让人不可思议的一幕:一个厨师在水池子里冲洗发霉的水果!还好我录了视频,太可怕了,对于一家每晚2000+ 的酒店,竟然是这样,太不可思议了.最后加一点,去通塞的话,需要提前定船,好贵,有点黑。
追评发布于泰国
忘记发桂圆的照片
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share such a detailed account of your stay with us. We truly value your honest impressions, as they help us to recognize both the highlights and the areas where we must improve.We are pleased to read that you enjoyed the tranquility of our setting, the spacious villa, and the friendliness of our team members. At the same time, we are deeply concerned about the issues you experienced, particularly with the breakfast service, fruit quality, and the interaction with our culinary team. Please rest assured your comments have been escalated to our senior management for immediate review and corrective action, as such lapses are far from the standard of care and hospitality we are committed to delivering.We also note your feedback regarding in-room amenities, pool hours, and transportation convenience. These details are extremely valuable as we continuously refine our guest experience, ensuring it is as seamless and comfortable as possible.Your peace of mind is at the heart of everything we do, and it is disappointing to know we fell short during your stay. We sincerely apologize for the inconvenience caused and truly hope you may allow us another opportunity to restore your trust and create the memorable island retreat you expected.Best regards,Wanlob HasalemSAii Guru
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your review with us. We are delighted to know that you enjoyed the comfort of our rooms and the relaxing views from our Lazy Pool 🌊✨.At the same time, we sincerely appreciate your constructive comments regarding the location, transfer services, minibar, and dining options. Your feedback is very valuable to us, and please rest assured that we will review these points with our team to see how we can improve both convenience and overall experience for our future guests.We hope that despite some inconveniences, you were able to take home some pleasant memories of Phi Phi Island, and we would be very happy to welcome you back again with improved touches.Warm regards,Wanlob HasalemSAii Guru
酒店回复: Dear jball,Thank you very much for your amazing review. We’re delighted to know that your family enjoyed the stay, especially with the complimentary upgrade, the swimming pool, and the many fun activities for the little ones — from cycling to exploring the beach and even feeding Nemo fish.It’s also wonderful to hear that our breakfast variety and fresh juices added to your mornings, making the experience even more enjoyable.We truly look forward to welcoming you and your family back to SAii Phi Phi Island Village for another memorable escape filled with YOUR PEACE-OF-MIND.Best regards,Wanlob HasalemSAii Guru
酒店回复: Dear Valued Guest,Thank you very much for your outstanding review. We’re delighted to know your stay exceeded expectations and that you enjoyed the beauty and tranquility of our resort.We look forward to welcoming you back to SAii Phi Phi Island Village for another relaxing escape filled with YOUR PEACE-OF-MIND.Best regards,Wanlob HasalemSAii Guru
酒店回复: Dear Valued Guest,Thank you for taking the time to share such detailed feedback about your recent stay. We are pleased to know you enjoyed the peaceful beach setting and the natural beauty of our surroundings. Your visit was a true special and we appreciate the opportunity to share our unique location with you.We are, however, truly sorry to learn that some aspects of your experience did not meet your expectations, particularly regarding pre-arrival communication, special arrangements and the service process. Your comments are valuable to us and will be reviewed carefully with our team to improve responsiveness, enhance guest convenience and ensure that every stay feels more personalised and seamless.We also appreciate your observations on lighting, activity charges and pricing. These points will be taken into consideration as we continue refining our offerings to create better value and comfort for our guests.We hope to have the opportunity to welcome you back in the future and provide an experience that reflects the high standards we strive for at SAii Phi Phi Island Village.Best regards,Wanlob HasalemSAii Guru
优点:风景优美、出海方便,特别是天气好的时候,日出和晚霞都非常漂亮。房间选装修过的房型会比较新。酒店吃不惯可以从后面或者水上运动中心(晚上不推荐走这边)旁边出去到后面的村子吃饭,有小便利店(非品牌连锁店)。村子里面包长尾船出海比酒店便宜很多,船长会英语,简单交流没有障碍,提前跟老板讲好价和出发时间、路线会带去玛雅湾、猴子沙滩还有几个浮潜点,鱼很多,玩得人也多,还比较安全。
缺点:上下岛比较麻烦,酒店不在通塞码头也不在蓝通码头,我们选了酒店的服务,是最方便的,可以从普吉岛皇家码头坐快艇直达酒店,但是很贵,自行抵达码头,单程都超过350元每人了。下午到酒店的话是退潮,需要淌水走一段路抵达。入住等待时间有点长,酒店的小电瓶车数量有限,一次就送两个人,得够等,其实走也不远,没有必要,英语好的可以沟通一下,看房间好了能不能直接去。
从普吉皇家码头坐酒店的快艇大约要1个小时到皮皮岛。
酒店前台完全不会中文,需要全英文沟通哦,办理入住时可以预订回程交通。
酒店环境很好,里面的工作人员都很有礼貌,房间也很干净,唯一的缺点是蚊子太多了!一定要自备驱蚊水!驱蚊贴也准备一点,因为室外也很多蚊子!
酒店有西餐厅,自助餐厅,泰餐厅等,味道都一般,价格不便宜。泰餐厅在半山腰上,需要预订,又黑蚊子又多,不建议去。
回程不知道为什么是和沿途三个酒店的客人一起拼一艘船,人和行李都很多,很挤。我和男朋友坐在一起,还被白人mean girl 议论说我们自私,不懂我们为什么不分开坐保持balance ……但是船上其他情侣也没有分开坐,因为只有我们两个中国人,很难怀疑不是歧视哈。
真没想到能以这么合理的价格住到这样的地方!我太高兴了,没有选择通赛湾那些便宜又方便的住宿,而是选择了这里。即使有不少带着小孩的家庭入住,这里依然很宁静。我不确定是不是因为我在玛雅湾旅游季10月1日开放前几天入住的缘故,但不管怎样,这都是一次很棒的体验。酒店组织的活动价格有点贵,不过当地村庄的旅行社有很多选择,所以决定前可以多比较几家。
这是一条真实体验的点评,一条边写边生气的点评
先说优点吧,皮皮北 可以好好享受这一片宁静,房间卫生OK床品OK,有电瓶车接送还算很方便。酒店沙滩上每天早上有趴活的船工、价格比较公平。酒店后边就是村子,有几家做饭很好吃非常推荐,房间比较大,视野好,酒店大部分工作人员态度非常好。
再说不满意的:首先我们定的是两个卧室(上下两层)的别墅,只有一个房间有热水壶/咖啡机,如果是一家人还好,朋友出行的话,想做咖啡还要去别人的屋里,很不方便。二是园区比较大,泳池送餐5:30就结束了,有点早。第三是极其气愤的早餐:首先对于这个价格 好吃的选择不多,很多印度菜,冷盘的肉类很差,没有冰咖啡没有泰式奶茶。先说第一天,孩子自己拿了鹰嘴豆,吃了不少之后我拿了一个,发现鹰嘴豆是粘的,问了一下,馊了!!!立即找了餐厅经理告知,大概十分钟后,经理说厨师想聊一下。厨师(图五的人)出来的时候 只说了一句“yes?” 然后就看着我,我说你让我说什么,是你要找我的。然后厨师说了,“没有坏,鹰嘴豆就是这个味道的”。家里人劝我不要和这种人争辩,算了不争了,反正是否是馊的,他应该自知之明。然后巧了,第二天早餐,家人拿了桂圆,还没吃,发现竟然发霉了!对,我又去找了厨师,这次他伸手说 I can’t see,我怕他销毁证据,直接退了回来,然后告诉他我要见酒店总经理。他不但没有理我,然后眼看着他拿了一杯饮料,坐下了。就在我去前台找经理的路上,本来想把所有发霉的水果都拿上,看到了让人不可思议的一幕:一个厨师在水池子里冲洗发霉的水果!还好我录了视频,太可怕了,对于一家每晚2000+ 的酒店,竟然是这样,太不可思议了.最后加一点,去通塞的话,需要提前定船,好贵,有点黑。
忘记发桂圆的照片
房间装修还可以算是皮皮岛上比较好的酒店了,但是偏僻是真偏僻,从酒店去通塞码头还要坐半个小时的长尾船能到,酒店接的时候免费,但是退房后就要花八百泰铢包船才可以去通塞码头。之前住long beach的酒店接送都免费。房间内mini bar全部收费,连瓶装水都没有,仅仅提供的是酒店自己罐装的水…这个成本压缩和宣传的轻奢酒店感觉不符合。外面吃饭只有一个全长两三百米的街…选择有限,感觉是村中村,待了三晚感觉有点长了。优点是酒店lazy pool这个泳池算是景观亮点,可以看见海,其他的设施一般般吧
这是PP岛上最大、最宽敞的度假村了:)
从PP岛主城区(通赛湾)坐船还需要15分钟左右才能到。在PP岛上不能开车,只能乘坐像水上出租车一样的长尾船。所以虽然感觉有点与世隔绝,只能在Saipi里做各种事情,但度假村本身非常漂亮,员工也真的很友好。
可以免费租用自行车,如果需要出行,可以通过Saipi度假村的App叫高尔夫车接送。这里有两个游泳池,而且就在海滩前面,不过可能是因为雨季,海滩不适合下水玩。
早餐种类比我想象的要少,有点失望,而且度假村里的餐厅食物都比较贵。(不过,度假村后面小村子里有几家小餐馆,我们在那里尽情享受了泰式美食。)
可以付费预订私人长尾船之旅(含浮潜),这个我强烈推荐大家去体验一下!
这是为两个小朋友订的房间,入住的时候提到希望和成人的房间靠近,酒店给免费升级了一下,所以要继续给个好评。可以在酒店租自行车,免费的,只是如果损坏或者丢失要赔偿。游泳池不错,我们只玩了沙滩前的一个,还有一个滑滑梯的太远了,懒得过去。酒店有投喂Nemo小鱼服务,每天上午9-10,下午好像4-5,小朋友开心。早餐还不错,选择多,水果汁新鲜。我们入住的时候上午10:00 11:00和晚上9:00 10:00可以赶海,小朋友抓鱼捉螃蟹很开心。酒店蚊子也不算多,还看到了那只蜥蜴。
酒店超预期,早餐丰富,酒店环境好,房间设计合理,安静卫生。入住客人整体素质高,外国人居多。酒店后面有个小村子,吃东西方便。可以租自行车,特别方便。酒店内处处是风景,度假感拉满。这次没住够,下次还来。相比普吉本岛更适合雨季来,因为离本岛远,即便下雨也就是一小会儿,过会儿就晴天了,不影响玩。
环境:酒店的优势就是环境,私人沙滩海域,是皮皮岛上我认为最安静人少的沙滩,可以在海里游泳很少受船只影响。但缺点也显而易见,日落以后除了餐厅有灯,路灯都很少,需要拿着手电在林子里走,还是有点恐怖。海边也黑漆麻乌,如果能多些照明,晚上海滩边有些live演出或者沙滩椅酒吧更好了。
服务:可以说纯自助,任何服务都需要自己在app上查阅信息,在app上预约或者打电话咨询。住了五天,基本没什么服务可言。出发前因为担心台风,以及我们是蜜月旅行,我前后一周分别发了两封邮件给酒店,没有一封回复,没人搭理,来了之后也没有蜜月布置。相比之下普吉岛定的其他两家酒店,不仅回复了,还给布置了鲜花、蛋糕、手写卡。所以这一点非常失望,八天蜜月旅行我把五天都放在这个酒店,结果是最没服务体验的一家。
设施:所有的设施包括官网写的酒店内的活动,都是收费的,浆板、皮划艇、浮潜面罩、cooking class,都是按小时按人头收费。包括mini bar里的所有东西都是收费的,比后面村子贵三倍。做到了高端海岛的收费模式,但没有高端的服务。好在是淡季,价格有点优势。
景色和酒店服务都非常出色。地理位置很安静,适合度假放松。很喜欢当地村庄餐馆的美食。酒店可以免费租借自行车,骑行环游度假村和村庄的体验很棒。