酒店回复: Dear Lengyewusheng, Thank you very much for taking the time to share your detailed feedback about your recent stay with us.We are delighted to know that you enjoyed the spacious layout of our resort and your room, as well as the new lake area, which provides a pleasant setting for morning and evening walks. It is wonderful to hear that you appreciated our beachfront location and found the sandy beach comfortable for spending time with your children.We are also pleased that you had an enjoyable dining experience — especially the lobster set dinner for two and our buffet breakfast. Your kind compliments about the variety of dishes and our freshly baked croissants are truly appreciated and will be shared with our culinary team.It is great to know that you found the nearby Laguna complex and supermarket convenient during your stay.Regarding the mix of nationalities, Phuket is a very popular international destination, and guest demographics may vary depending on the travel season. We are committed to creating a welcoming and comfortable environment for guests from all around the world.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back again in the future.Warm regards,Waraporn AngsupasirikulManager – Guest Excellence
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay with us.While we are pleased to hear that you appreciated our beautiful gardens, beachfront setting, and the overall atmosphere of the resort, we are truly sorry to learn that your Dusit Suite did not meet your expectations, particularly regarding the location and view. We understand how important this aspect is when selecting accommodation, and we regret any disappointment caused by the difference between expectation and experience.We also appreciate your comments regarding dining value and your New Year’s Eve dinner experience. Your observations have been shared with our culinary and management teams for review, as we continuously strive to enhance both quality and value for our guests.On a positive note, we are glad that you found our team responsive and that you enjoyed the resort environment and beach facilities.Your feedback is important to us and will be carefully considered as we work on improvements. We do hope you may give us another opportunity in the future to provide you with a more satisfying stay.Warm regards,Waraporn AngsupasirikulManager – Guest Excellence
酒店回复: Dear Keaideyizhitu,Thank you very much for sharing your feedback following your stay at Dusit Thani Laguna Phuket. We are delighted to hear that you enjoyed our breakfast, the beautiful environment, the convenience of the beach, and the lovely sunset views.We truly appreciate your comments regarding payment options and language support. Your suggestion about adding Alipay and increasing the number of Chinese-speaking staff is very helpful, and we will share this feedback with our management team as we continuously look for ways to improve our guests’ experience.We hope to welcome you back again soon for another relaxing and enjoyable stay.Warm regards,Waraporn AngsupasirikulManager – Guest Excellence
酒店整体很大,房间面积也比较大,旁边有一个新人工湖,早晚散步很好。距离海滩很近,海滩的沙很好,带着孩子玩很舒服。酒店的有5个餐厅,晚餐我们定了双人龙虾套餐,份量和味道都很不错。早餐是自助,菜品比较丰富,餐厅自己烤制的牛角包很好吃。大门口有一个拉古娜商业体,tpos超市可以买东西。
另外:俄罗斯人太多了,感觉60%游客都是俄国人。
定的都喜套房,没像宣传图那样的给到海滨的,想象中躺在房间可以看到海,推开房门就是大海沙滩。实际上与海有很长一段距离,在凹进去的草坪位置,目光所至全是建筑,树木,人群,这点让我觉得我的钱花的有点冤枉,毕竟春节六千一晚的价格…光看房间是很一般的。但是酒店的外部环境非常好,园林设计,草坪非常漂亮,还有私人海滩细腻的沙子,酒店躺满了晒太阳的老外,很多带娃家庭,宝宝在这里很开心。有事情给前台电话也响应得很快。除了房间环境不值外,还有一点不好的是由于酒店不在热门区,吃只能在酒店解决,费用非常贵,性价比极其一般,2800铢一位的新春晚宴,自助餐,最顶级的食材竟然只是烤海虾,虾的口感与新鲜程度(还经常没烤熟),还不如我们前一晚在酒店其他餐厅单点的虾新鲜好吃。这个价格和水准放在国内,价格只有他三分之一的自助餐都秒杀他,也是冤种无疑了…
早餐和环境不错,沙滩直接游泳很方便,日落很漂亮,就是没有alipay(泰国其他地方很普遍),对于习惯在线支付的中国人不是很方便。希望酒店会说中文的人越来越多:)
酒店的服务和员工都非常有礼貌,也很乐于助人,但唯一的问题是,无论他们怎么打扫,床和房间总是布满灰尘,而且到处都是蚂蚁。不过房间倒是挺宽敞的。
躺在美丽的海滩和花园里,尽享愉悦的休闲时光。
翻新过的房间干净整洁,床铺也很舒适。
步行1分钟就有一家24小时超市,还可以乘坐免费班车前往拉古娜园区的其他地方。
员工非常友善,能迅速处理我们的需求。
我曾在12个国家30多个城市体验过五星级酒店。
都喜天丽拉古娜酒店是一家名副其实的五星级酒店,我愿意再次入住。
如果您住过其他都喜天丽酒店,可能会觉得这里有些逊色。不过,酒店正对沙滩,而且沙滩设施完善,这一点非常值得推荐!在海边欣赏日落,享用晚餐,这绝对是一次很棒的体验!工作人员也很乐于助人,会主动帮您预订各种服务。但是房间有些老旧,而且还发生过一些小插曲,比如我外出回来后房卡突然失效,房间门也关不上。我打电话叫工作人员来帮忙,等了30分钟都没人来,再打过去时,他们说只有一个人在岗。过了一会儿,一位工作人员来了,他用力把门关上,好像在说“看,这不就关上了吗”。可我觉得,如果非得这么用力才能关上的门,那肯定是有问题的。另外,房间里非常潮湿!我的衣服几乎都湿漉漉的。虽然部分工作人员和海滩体验都堪称完美,但其他方面还是让人有些失望。
这家酒店非常棒,安静又舒适。酒店有宽敞的绿化区域、带躺椅的游泳池、健身房(旁边是儿童游乐区)以及巨大的沙滩。房间本身也很舒适,配有大床。枕头和被子都非常柔软舒适。浴室里还有身体乳。每天都有人打扫。
早餐非常美味丰盛,水果种类也很多。
酒店不在繁华地段,所以外面没有车流,也没有那种街边小吃摊。如果想感受那种氛围,需要步行20-30分钟,或者乘坐嘟嘟车或出租车前往。
酒店员工非常友善有礼。我们强烈推荐这家酒店。
我们是为了参加普吉岛马拉松而预订的这家酒店。
酒店服务非常棒,让我们感动不已。
无论是细致入微的关怀、热情友好的员工、舒适的客房还是美味的餐食,一切都尽善尽美。
办理入住时,酒店还特意准备了马拉松赛事的打印信息给我们。最让我们惊喜的是,考虑到跑者的需求,早餐竟然从凌晨2点就开始供应了。
虽然酒店设施略显陈旧,但它的优质服务完全弥补了这一点,让人丝毫不会在意。
明年我们一定会再次选择入住这里。
我们很喜欢这家海景酒店。我特意要求了一间一楼的房间,这样我们就可以在两分钟内直接走到沙滩。景色很美,所有员工都非常友好。孩子们也很喜欢在儿童泳池玩!
酒店坐落在一个风景如画的海湾,海滩就在旁边,非常干净整洁,海水清澈,有很大的游泳区域,躺椅也很多。早餐丰盛可口,种类繁多。房间干净,有熨斗和饮用水,床很舒服,床品也很棒,还贴心地准备了水果盘。酒店内有餐厅和酒吧,可以享用午餐和晚餐。工作人员非常周到细致,我们下午5点退房的时候,酒店还特意提供了一个房间给我们洗漱更衣,对此我们非常感谢。这是一家很棒的酒店,强烈推荐!