酒店回复: Dear Martina,Thank you for your feedback. We understand that the absence of an elevator can be inconvenient for some guests. We appreciate you taking the time to share your experience and will continue working to improve overall accessibility and comfort. We look forward to welcoming you back. Sincerely, Hotel Manager
3.0分
其他
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The people were very nice but this is not a good part of town. The room was sparse but clean however the shower was like a cave and in bad shape and I would not use it. Two small bars of soap were the only toiletries offered. Pillows very thin, bed OK. Parking area had a lot of loose trash in it.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We are glad you found the staff pleasant and the room clean. We regret to hear about the shower condition, limited amenities, and exterior upkeep. Your comments have been shared with our team to enhance maintenance and guest comfort for future stays. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
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Mena and her office staff are always nice and helpful. The 2 housekeepers they have are absolutely amazing and such sweethearts along with being very hard working. If your looking for a place to stay visiting San Antonio or just passing through def stay here. They are dog friendly.
1.0分
其他
I Seen cockroaches on the floor. the bathroom door had a big hole on it. The door didn’t close properly overall will never stay here again.
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酒店回复: Dear Erika,Thank you for your review. We have noted your concerns about cockroaches, the bathroom door, and the door not closing properly. These issues are being addressed with our housekeeping and maintenance teams for prompt attention. Your feedback is important as we work on improving comfort and reliability for future guests. We hope you'll consider giving us another opportunity to give you a much-improved stay. Sincerely, Hotel Manager
1.0分
家庭亲子
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First impression was yikes. Arrived after dark and very few cars patked in lot. A couple of guys hanging out on 2nd story railing made me nervous. Toilet was stained, seat broke. Ordered puzza. Went to grab a slice about 20 minutes after it came and there were a couple roaches in the box. I did let the desk know. Not somewhere i would stay again. The beds were comfortable and clean.
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酒店回复: Dear Kelly,Thank you for sharing your experience. We are glad you found the beds comfortable and clean, though we regret to hear about the concerns with the surroundings, room condition, and pest issue. Your feedback is very important and will be reviewed with our team as we work to improve the overall guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
Great stay the front desk were really helpful with any of my needs ! Quite place at night and quality employees
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酒店回复: Dear William,Thank you for your kind feedback. We are pleased to hear you had a great stay and that our front desk team was helpful throughout your visit. It is also wonderful to know you enjoyed the quiet atmosphere at night and the quality service from our staff. We look forward to welcoming you again.Sincerely, Hotel Manager
5.0分
其他
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Today I was the difficult customer and DJ at the front desk handled it perfectly. I've been here a few weeks and today was one of those days.. The beds are so comfortable and housekeeping is so nice. I've been getting my coffee from across the street at the circle k they have a coffee bar there pro tip save your cup and you can get a discount on refills. Also there is a dollar tree in walkable distance as well as McDonald's taco Bell Jack in the box and a Jim's restaurant
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酒店回复: Dear Michelle,Thank you for your kind words. We are glad DJ at the front desk handled your needs well and that you found the beds comfortable and housekeeping friendly. We appreciate your helpful tips about nearby coffee and dining options. We look forward to continuing to make your stay enjoyable.Sincerely, Hotel Manager
2.0分
其他
Sheets and towels were stained and dirty. Run down facilities. Service staff was rude. Will not be returning back.
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酒店回复: Dear Josh,Thank you for your feedback. We regret that your experience did not meet expectations and are especially concerned about the condition of the linens and your interaction with our staff. Your comments will be reviewed with the housekeeping and service teams to address these issues and improve guest care. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
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Bad hotel
I was needing to cancel reservations with motel 6 I had checked in and in the first room there we're bed bugs on bed they put me in another room and I found stains on blankets then they put me in another but still felt like was getting bitten by bed so decided to cancel reservations and left i need to be reimbursed the money because I didn't stay
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酒店回复: Dear Edward,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sincerely, Hotel Manager
2.0分
朋友出游
At first room looked clean, but later in the evening is when the bugs came out.
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酒店回复: Dear Guest,Thank you for sharing your experience. We regret to hear about the pest concern you encountered during your stay. Your feedback will be taken seriously and addressed with our team so that corrective measures can be implemented to ensure a more comfortable and pest-free environment for our guests. We hope to welcome you again soon.Sincerely, Hotel Manager
没有电梯
The people were very nice but this is not a good part of town. The room was sparse but clean however the shower was like a cave and in bad shape and I would not use it. Two small bars of soap were the only toiletries offered. Pillows very thin, bed OK. Parking area had a lot of loose trash in it.
Mena and her office staff are always nice and helpful. The 2 housekeepers they have are absolutely amazing and such sweethearts along with being very hard working. If your looking for a place to stay visiting San Antonio or just passing through def stay here. They are dog friendly.
I Seen cockroaches on the floor. the bathroom door had a big hole on it. The door didn’t close properly overall will never stay here again.
First impression was yikes. Arrived after dark and very few cars patked in lot. A couple of guys hanging out on 2nd story railing made me nervous. Toilet was stained, seat broke. Ordered puzza. Went to grab a slice about 20 minutes after it came and there were a couple roaches in the box. I did let the desk know. Not somewhere i would stay again. The beds were comfortable and clean.
Great stay the front desk were really helpful with any of my needs ! Quite place at night and quality employees
Today I was the difficult customer and DJ at the front desk handled it perfectly. I've been here a few weeks and today was one of those days.. The beds are so comfortable and housekeeping is so nice. I've been getting my coffee from across the street at the circle k they have a coffee bar there pro tip save your cup and you can get a discount on refills. Also there is a dollar tree in walkable distance as well as McDonald's taco Bell Jack in the box and a Jim's restaurant
Sheets and towels were stained and dirty. Run down facilities. Service staff was rude. Will not be returning back.
Bad hotel
I was needing to cancel reservations with motel 6 I had checked in and in the first room there we're bed bugs on bed they put me in another room and I found stains on blankets then they put me in another but still felt like was getting bitten by bed so decided to cancel reservations and left i need to be reimbursed the money because I didn't stay
At first room looked clean, but later in the evening is when the bugs came out.