We come here every year but this year the dude at the reception put a dent in our stay as soon as we arrived.
Zero communication skills. Absent from the reception every 10 minutes he would disappear for 10-15 min.
He refused to open the doors between our rooms claiming he does not have a key.
His colleagues confirmed that was a lie.
We had to change our sleep configuration (small kids) which was a major inconvenience to say the least
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酒店回复: Dear Adrian, Thank you for your feedback regarding your recent stay at Ensana Ursina. I sincerely apologize for the inconvenience you experienced with our reception staff and the issue with the room configuration. It is our goal to provide seamless service, and I regret that we fell short during your visit. I appreciate you bringing this matter to our attention, and I assure you that we will review our procedures to enhance communication and service delivery at the reception. We value your loyalty and hope to provide you with a more satisfactory experience during your next visit. Best regards, Melinda Fulop Quality manager
4.0分
家庭亲子
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Very nice big rooms and great spa. Staff was nice and friendly. Great location Unfortunately the parking area is too small amd I had to park on the side of the road away fron the hotel. The cleaning lady never cleaned the room, even when the sign on the door was askibg for it.
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酒店回复: Dear guest, First and foremost, we would like to express our sincere gratefulness toward you for choosing our Ursina Ensana Health Spa Hotel as your accommodation. We appreciate your review, thank you for sharing your opinion with us. We are happy that you highlighted our staff , rooms and spa area. However, we are disheartened that our standards were unable to meet your expectations. Your observations and suggestions will be taken into consideration due to the fact that our main goal is always to gain the satisfaction of our valued guests. We sincerely hope that you will give us another chance to prove our professionalism in the future. Best regards, Melinda Fulop Quality manager
4.0分
朋友出游
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Good breakfast and dinner. Love the SPA: the temperature in the water is just right. 2 saunas available (one with the temperature between 80-100 and the other between 40-60 degrees). Good coffee served at the bar. The rooms are well heated. Cable tv available with a large variety of programs in different languages (romanian, hungarian, english, german, italian)
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酒店回复: Dear Guest, Thank you for this review of your time at our hotel. We are all delighted that your experience with us was so enjoyable. Our hotel aims to provide a great experience, and it's rewarding to know that we were able to meet your expectations! We look forward to welcoming you on your next trip. Best wishes, Melinda Fulop Quality manager
5.0分
情侣出游
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We had a great time at the hotel and recommend it 1. the room was very clean 2. the food (we had breakfast and dinner) was diverse and really delicious, 3. the staff is very attentive to the guests needs 4. based on the bracelets we received we had the access included to Lacul Ursu, and could enter as many times per day as we wished (regular tickets bought at the cashhers desk at the lake only provide 1 entry/day) 5. The hotel has its own spa area, and access to the pools and sauna was included In the room we were in there were 2 separate beds put together, so there are 2 beds, not 1 - but they were really confortable. Also, we had to pay separately for the parking.
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酒店回复: Dear guest, Thank you for taking the time to write your excellent review about your recent stay. In the name of the Ensana Team I would like to express our gratitude for your recommendation and words of praise . It was an absolute pleasure to read your review as always great to hear that we exceed guest expectation with our hotel facilities and services. I will not hesitate to share your kind words with the team of our hotel, as such wonderful feedback ensures all of us that we are on the right path. Let me thank you once again for your stay and nice review, and I truly hope to have the opportunity to host you again in the Ensana family from Sovata. Warm wishes, Melinda Fulop Quality manager
5.0分
其他
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Thai is a new hotel in excellent condition. There is air conditioning. The hotel is conveniently located within walking distance to Bear Lake (Medve-to). The indoor spa is tastefully decorated and the staff is very pleasant and helpful. I would definitely stay here again.
5.0分
家庭亲子
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The excellent services, the food more than delicious and diverse. Cleaning was done daily and in an exemplary manner. In short, we had all the necessary conditions to spend a successful family vacation. Including the spa services were far beyond expectations, adapted to each individual need. The staff is very kind to the customers and always there in case of need
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酒店回复: Dear Tamas, Thank you for choosing Ursina Ensana Health Spa Hotel and for your time in evaluating our hotel. We are very pleased to read your feedback regarding your stay especially that you highlighted our staff. We are always interested to know about the experiences of our guests in our hotel and we are glad to know that we have offered you a memorable stay. We look forward to welcoming you and your family again in the future! Warm regards, Melinda Fulop Quality manager
5.0分
情侣出游
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We have stayed here for 5 days. First time visit to Sovata. Highlights: 1) excellent service at the Menta restaurant with good selection of tasty food. This is where we had breakfast and dinner. Every day we could find something new to eat and we were never disappointed by the taste. 2) accommodation - everything is new and spotless. The bed sheets seemed a bit used, but clean. 3) access to pools and sauna were included with the accommodation. You really have to try both pools (one features several hidromassage cannons, the other one has thermal water). Downside: people would block sunbeds with towels and then leave the spa area for hours - maybe the hotel policy could be more strict in how the sunbeds can be allocated (e. g.: if only towels are there, the hotel stuff could free the sunbeds, if a robe is there, then it means that the sunbed waits for someone which is still inside the spa area). Most important for us is that wherever in the hotel we were and for whatever we needed, we found professional and supportive stuff.
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酒店回复: Dear guest, Thank you for choosing Ursina Ensana Health Spa Hotel and for your time in evaluating our hotel. We are very pleased to read your feedback regarding your stay. We are always interested to know about the experiences of our guests in our hotel and we are glad to know that we have offered you a memorable stay. Thank you also for sharing your experience with us regarding the sunbeds, we will consider your suggestion. We look forward to welcoming you again in the future! Warm wishes, Melinda Fulop Quality manager
5.0分
家庭亲子
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Pros: very friendly and helpful staff, clean rooms, nice spa area, great location
Cons: it was too warm in our room and we were not able to adjust the temperature
We come here every year but this year the dude at the reception put a dent in our stay as soon as we arrived.
Zero communication skills. Absent from the reception every 10 minutes he would disappear for 10-15 min.
He refused to open the doors between our rooms claiming he does not have a key.
His colleagues confirmed that was a lie.
We had to change our sleep configuration (small kids) which was a major inconvenience to say the least
Very nice big rooms and great spa. Staff was nice and friendly. Great location Unfortunately the parking area is too small amd I had to park on the side of the road away fron the hotel. The cleaning lady never cleaned the room, even when the sign on the door was askibg for it.
Good breakfast and dinner. Love the SPA: the temperature in the water is just right. 2 saunas available (one with the temperature between 80-100 and the other between 40-60 degrees). Good coffee served at the bar. The rooms are well heated. Cable tv available with a large variety of programs in different languages (romanian, hungarian, english, german, italian)
We had a great time at the hotel and recommend it 1. the room was very clean 2. the food (we had breakfast and dinner) was diverse and really delicious, 3. the staff is very attentive to the guests needs 4. based on the bracelets we received we had the access included to Lacul Ursu, and could enter as many times per day as we wished (regular tickets bought at the cashhers desk at the lake only provide 1 entry/day) 5. The hotel has its own spa area, and access to the pools and sauna was included In the room we were in there were 2 separate beds put together, so there are 2 beds, not 1 - but they were really confortable. Also, we had to pay separately for the parking.
Thai is a new hotel in excellent condition. There is air conditioning. The hotel is conveniently located within walking distance to Bear Lake (Medve-to). The indoor spa is tastefully decorated and the staff is very pleasant and helpful. I would definitely stay here again.
The excellent services, the food more than delicious and diverse. Cleaning was done daily and in an exemplary manner. In short, we had all the necessary conditions to spend a successful family vacation. Including the spa services were far beyond expectations, adapted to each individual need. The staff is very kind to the customers and always there in case of need
We have stayed here for 5 days. First time visit to Sovata. Highlights: 1) excellent service at the Menta restaurant with good selection of tasty food. This is where we had breakfast and dinner. Every day we could find something new to eat and we were never disappointed by the taste. 2) accommodation - everything is new and spotless. The bed sheets seemed a bit used, but clean. 3) access to pools and sauna were included with the accommodation. You really have to try both pools (one features several hidromassage cannons, the other one has thermal water). Downside: people would block sunbeds with towels and then leave the spa area for hours - maybe the hotel policy could be more strict in how the sunbeds can be allocated (e. g.: if only towels are there, the hotel stuff could free the sunbeds, if a robe is there, then it means that the sunbed waits for someone which is still inside the spa area). Most important for us is that wherever in the hotel we were and for whatever we needed, we found professional and supportive stuff.
Pros: very friendly and helpful staff, clean rooms, nice spa area, great location
Cons: it was too warm in our room and we were not able to adjust the temperature