酒店回复: Dear tmpnn,Thank you for sharing your impressions of your recent stay with us. We truly appreciate the time you took to write such a detailed review, as it helps us better understand the areas where we need to improve.We are sorry to hear that your visit did not meet your expectations. While we aim to provide a welcoming and secure environment for all who stay with us, we understand that some of our procedures, such as security checks and certain dress guidelines, may have felt inconvenient. Your feedback is important, and we will review how these practices can be balanced with guest comfort.It is disappointing to learn that the accommodation and dining did not create a memorable experience for you. We regret that the variety and quality of breakfast offerings did not meet your standards. The issue you mentioned regarding food presentation is particularly concerning, and please rest assured that this has been brought to the immediate attention of our Executive Chef and Hygiene Manager for strict follow-up. We sincerely apologize for any unpleasant experience this may have caused.Regarding the misunderstanding during breakfast about the child’s meal charge, I am sorry this occurred despite the payment already being made at check-in. We have reminded our service colleagues to verify guest information more carefully to avoid such inconveniences in the future.We acknowledge your comments about the value of the overall experience and are sorry that you left feeling dissatisfied. While we cannot change what has already happened, we will certainly use your review as a reference to guide us in improving both our service delivery and our facilities.Thank you once again for your candid feedback. We hope that one day we may have the opportunity to welcome you back and show you the improvements we are working on.Yours sincerely,Gabriele LombardoGeneral Manager
酒店回复: Dear suiwit,Thank you very much for sharing such a thoughtful and detailed review about your recent visit to Shangri-La Chiang Mai. We are truly delighted to learn that you and your family enjoyed your time with us.It is wonderful to know that our team was able to make your stay comfortable by arranging an additional bed for your child in advance, offering you an early arrival, and ensuring a smooth check-in process. We are also pleased that you appreciated the room with a view of the pool and garden, and that our colleagues were able to make you feel welcome with their warm and respectful service.Your kind recognition of our breakfast selection is deeply encouraging. Our chefs put a great deal of effort into providing a wide variety of fresh and flavorful dishes, and it is very rewarding to know that your children found it even more enjoyable than some of the well-known hotels in other destinations. Feedback like yours motivates us to continue striving for excellence.We are also grateful for your trust in choosing an international brand like Shangri-La. We understand how important it is for travelers to feel assured of quality and consistency, and we are honored that you found value in your experience with us. Please rest assured that your comments have been shared with our team as an inspiration to maintain and further elevate our service standards.It would be our greatest pleasure to welcome you and your family back again whenever your travels bring you to Chiang Mai.Yours sincerely,Gabriele LombardoGeneral Manager
国庆来清迈选择了清迈香格里拉，从check in到check out全程优质体验。酒店设施虽然有一些些年份，但并不影响使用和体验，能够保证五星级酒店的品质，早餐比较丰富，服务也很热情周到。房间干净卫生，大床也很舒服。还有11楼行政俱乐部Hirizon Club的下午茶和傍晚酒水小食都很棒，酒店贴心赠送每天1000泰铢的消费金额，最后没有用完，前台还贴心的告知额度还有，可以继续在酒店餐饮使用后再退房。很棒的体验，下次清迈还会选择香格里拉。
这如果是国内我肯定打12345举报了，完全虚假宣传，奔着你们25年新装修的酒店来的，大堂很有年代感很理解，一推开房门傻掉了，扑面而来的陈旧灰尘气息，桌子沙发，使用痕迹那已经叫战损版，清迈这么多酒店，都是新开的，你但凡不说25年新装修的，是2007年建设的，谁会选择你，合着你25年换个灯泡，也叫25年装修是吧？
这件酒店应该算清迈市区里最大的了。 离清迈夜市走路10分钟，周围很多餐厅，商店，非常便利。 到机场10几分钟车程。 酒店有很多亲子活动，泳池也很大，从浅到深，也有喷水池。 早餐非常丰盛，选择很多。 服务很好，需要什么，都会很快送到房间。
我到各地都喜欢入住香格里拉酒店，可能是一种情怀，一份偏爱！古色古香的大堂有一种带入感，品种丰富的美食，有回家的感觉！总之就是喜欢！
酒店很有泰国风情。房间很大，可以免费给孩子加一张床。早餐很丰盛，吃了四天都不重样。特别满意酒店的泳池，还有小小的室内儿童中心和室外的儿童游乐区，每天还有不同的儿童活动，小孩玩的很开心。酒店距离阿努沙夜市和长康路夜市步行距离可达，周围还有一家好吃的猪脚饭。唯一不满意的是入住第二天我们房间的门坏了，酒店虽然给我们更换到了更高楼层，但是房间还是一样的房型，而且和我们的家人分开了不在一个楼层。
携程订的premium房间，但是给的房间楼层太低，视野很差，虽然房间带了个小花园。
酒店就是太老了，房间设施不太行，但是很干净。
早餐很一般，没有鲜榨果汁。
Spa环境很棒，加分了，很治愈很度假感。
清迈香格里拉是一家优点非常鲜明的酒店。虽然设施确实能看出一些岁月痕迹，略显老旧，但这一点被其出色的管理和无微不至的服务完全弥补。员工热情专业，让人有宾至如归之感。国人很少，基本上都是韩国人居多。
早餐绝对是一大亮点，选择丰富，中西泰式口味俱佳。地理位置也十分便利，外出就餐或探索古城周边都很方便。
总的来说，如果您不追求全新的硬件，而是更看重贴心服务、美味早餐和便利位置，这里会是一个令人舒心的选择。
设施：设施有年代，维护的还不错
卫生：干净整洁
环境：泳池，健身房，后面的花园很棒
服务：前台，礼宾部，非常热情，服务周到，楼面服务员也很礼貌热情
酒店自身定位很高，在某些方面凸显高级感，比如每次进门需要安检（哪怕是已入住也要安检），吃早饭不可以穿拖鞋，押金每晚收取4000铢，人为制造高级感。实际房间设施却又很普通很老旧，早餐和三星酒店没什么区别，形成强烈反差，令人觉得分裂和不适。
详细说一下早餐，和万豪比差了很多，品种选择很少，很多菜里面没有放肉，咖喱是蔬菜咖喱，汤是蔬菜汤，包子是素包子；咖啡也是小小的一杯且味道糟糕，感觉成本控制到了令人发指的地步。啊对了黄瓜片上还有小虫子，惊掉下巴。就这种还好意思收小孩子的餐费。
服务也有待提高，入住时已经付了孩子的餐费，去吃早餐的时候，服务员还要问我收费，体验糟糕。
性价比很低，不会再去。
各方面都非常好，没有让我们失望，甚至于提前给我们准备了一张孩子的床，没有收任何费用。能够尽量让我们在3点之前入住。早餐很棒，食物都很新鲜多样。从接待到送行李到房间都做得很好。服务员都很热情礼貌，给了我一个面朝泳池花园的房间。值得入住。对比一下收了我同样费用的某乡村酒店，我非常后悔没有及时入住这儿，那个所谓的人家给五分的乡村酒店具有较大欺骗性（当时预定的时候想体验一下比较好的乡村酒店，没想到他们的5分、很好等等都根本不实，就是一个价高不实的泰国农家乐）。以后更相信品牌，对于杂牌或无牌给予坚决的忽视。
我不知道网上给予的某个乡村酒店的什么“早餐很丰盛”（其实根本没什么东西）、“环境超级棒”（其实很多苍蝇蚊子、在很少的几样餐点上飞和叮咬）是什么样的水军评出来的；而对于早餐很丰盛、服务很好、设施齐全的酒店仅仅给予很低的评价，我高度不认可那些低评价者的认知和价值观。我问我的吃货孩子们早餐和上海的五星酒店Langham哪个好，孩子们说这里的早餐品种比郎廷多1/3、而且各种菜都有。我给予香格里拉的综合评分4.5是评低了，没有给5分是希望他们更好。以后如果出门可以选品牌酒店，我肯定更倾向于选香格里拉。对于那些被吹得天花乱坠的杂牌或者无牌则坚决谢绝。