酒店回复: Thank you for reaching out to us regarding your recent stay. We are genuinely sorry to hear that your experience did not meet our usual high standards of hospitality. At our hotel, ensuring that every guest has a comfortable and enjoyable stay is our utmost priority. We deeply regret that we fell short of your expectations on this occasion. Your feedback has been promptly shared with our leadership team for immediate review and enhancement of our procedures. We are committed to ensuring that such issues are addressed promptly and prevented from occurring in the future. Your feedback is invaluable to us as it helps us identify areas where we can improve our services and offerings. We sincerely appreciate your understanding and hope that you will give us another opportunity to provide you with a superior experience when your travels bring you back to the area.

酒店回复: On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.