酒店回复: Dear Bryan, We sincerely apologize for the inconvenience and frustration caused by the reservation and check-in experience you described. This situation falls short of our commitment to providing reliable and accommodating service. We are reviewing our communication and check-in procedures to prevent this from happening again. Your experience is important to us, and we hope you might reconsider giving us another chance to provide a smoother and more welcoming stay in the future. Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for your wonderful feedback! We are thrilled to hear that our housekeeping team exceeded your expectations and that everything was sparkling clean. Our staff takes great pride in maintaining a welcoming and well-kept environment, and we truly appreciate your recognition of their efforts. It’s also great to know that our lobby team was attentive and made your stay even more enjoyable. We look forward to welcoming you back for another excellent experience at Extended Stay America!Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

酒店回复: Dear Luciano, We are truly sorry to hear about your disappointing experience. Even brief comments like yours help us understand where we need to improve. Cleanliness, hospitality, and guest satisfaction are top priorities, and your concerns have been shared with the appropriate teams for urgent attention. We regret falling short during your stay and assure you this is not the standard we strive for. We would appreciate another opportunity to provide you with a better experience on a future visit.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. While we're glad to hear your stay was satisfactory, we always strive to provide a memorable and enjoyable experience for all of our guests. If there are any areas where we could improve, we would love to hear more details to ensure we can make those enhancements for your next visit. We truly value your input and hope you'll give us the opportunity to provide you with an even better stay at Extended Stay America next time.Sincerely,Hotel Management

酒店回复: Dear Shikeema,Thank you for sharing your experience. We are glad that most aspects of your stay were satisfactory, but we sincerely apologize for the discomfort caused by the odor in your room and for the inconvenience of not having immediate assistance from housekeeping. Your feedback has been shared with our team to address these concerns and ensure a more comfortable environment for future guests. We appreciate your insights and hope you will consider returning, allowing us the opportunity to provide a more pleasant and seamless stay in the future.Sincerely,Hotel Management