酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges Platinum member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
5.0分
独自旅行
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This hotel is newly renovated, and is a reliable, clean, and comfortable stay. If you need ground floor rooms, or can't climb stairs, be sure to make that clear on your reservation. The hotel predates the ADA (by quite a bit I am sure) and there isn't an elevator. Amy at the front desk was happy to accommodate my request for ground floor though, and she could not have been more helpful, even though they didn't technically have one available. I cite that because your experience with a fully renovated room will probably differ a bit. The room I had was ground floor, and I think in the "almost done" phase of its reno, since the deadbolt lock didn't work and there was no flip latch, but that wasn't a concern for me. The closet/hanging area wasn't finished, but it's roomy, and will be great when done. The bed was clean, and incredibly comfortable, and the room was spotless. The shower was terrific, and there was plenty of hot water, and the bathroom is roomy and well appointed. The toiletries provided were excellent - they were definitely a step up from many hotels, and the linens were comfortable as well. I appreciated that the pillows were also a variety of firmness, so sleep was very comfortable. I was in on a quiet weekend, so there weren't a lot of people at breakfast. It looked like the usual complement of cereal, and bread for toast. Waffle station (of course) and there were hot sausage patties as the extent of the hot breakfast. Fortunately, those were excellent, and all in all, not a wide choice, but it was good, and the coffee and juice service was excellent. The coffee in particular felt a step above what yo normally find in a hotel breakfast. Check in and check out were easy, and as mentioned, Amy, who was working the front desk, could not have been more helpful. She is a real asset and excellent in the customer service skills department. This hotel is family owned, and they are on property, so they take your stay seriously, and it shows. The lobby is really neat, with a nice retro vibe (but not at all cheesy) and the breakfast area is roomy and comfortable. The rooms are large, and the appointments all look brand new - they have been renovated with care and attention, and it's still being improved daily, from what it appears. The best part is that every staff person I saw was friendly, spoke, and checked on my stay. That's a great culture of hospitality, and I really appreciated their friendliness. The hotel is a little tricky to get to (it's on a street in name, but also one that is mostly extended parking lot -- however, I was there at night - the next morning, it all made way more sense) but parking is easy, and seemed to be plentiful. They have several EV charging stations on the front side of the property, right near the front door (like, almost all of the spots) so it could be a bit of a walk to get in, but as I mentioned, there are other entrances, so it doesn't seem like anything is that far away. This is a great choice,
4.0分
商务出差
Parking okay. Limited dining options without driving. Breakfast is poor, I opted to grab coffee and check out.
5.0分
情侣出游
Staff were very compassionate when we had airline problems & couldn't stay. We really appreciated their understanding.
5.0分
其他
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Largest refrigerator I have ever seen in a standard room. The beds are great and makes for a good night’s rest. The bathroom room is very spacious with a long vanity. Chris has a warm welcome smile. Breakfast was good with great coffee. The outside is not impressive but the inside makes up. No elevator just wide steps to the 2nd. floor. Not bad at all.
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酒店回复: Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!
5.0分
其他
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Oh i loved the whole experience. The front desk gentleman was excellent. He helped out so much. Cant complain about nothing. Awesome experience. Might stay at another sonesta in Augusta Georgia
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酒店回复: Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!
1.0分
其他
RUN AWAY They invented excuses to hold my deposit. They are big liars
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酒店回复: Thank you for taking time to review your recent stay with us. We do apologize about extra charges because of damages that occurred by your party during your stay which is not in out control.
4.0分
家庭亲子
This is going to be a good stop when they get their remodel complete. Very friendly staff
4.0分
商务出差
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Room was big, kind of older but well taken care of. Different kind of layout. By the time I woke up, the snow was cleared from the parking lot (8am) Was pleased with service, receptionist had my key and paperwork made up from my reservation. Printed my folio from my account when I got home. Location was 3 miles from my office and intersecting 2 hwys right there makes it very convenient. Will stay here again.
酒店看起来就像是废弃的，几乎没有客人，大堂完全就是一个建筑工地。入住手续很混乱。要求支付押金，但没有在收据上注明押金。用现金支付，前台人员没有列出押金，只列出了房间总价，所以我们将在退房时看看押金是否会退还。我们进入房间，发现房间很脏，上一位客人没有打扫。不像我住过的任何酒店。
温度非常高，空调也没起到多大作用。
空调漏水，下面的桶里的水溢出来，洒到地毯上，地毯都湿透了。马桶几乎没冲水。床很不舒服，枕头很小。我们一走进房间，房间就散发着难闻的气味。二楼本身很热，感觉就像桑拿房。
This hotel is newly renovated, and is a reliable, clean, and comfortable stay. If you need ground floor rooms, or can't climb stairs, be sure to make that clear on your reservation. The hotel predates the ADA (by quite a bit I am sure) and there isn't an elevator. Amy at the front desk was happy to accommodate my request for ground floor though, and she could not have been more helpful, even though they didn't technically have one available. I cite that because your experience with a fully renovated room will probably differ a bit. The room I had was ground floor, and I think in the "almost done" phase of its reno, since the deadbolt lock didn't work and there was no flip latch, but that wasn't a concern for me. The closet/hanging area wasn't finished, but it's roomy, and will be great when done. The bed was clean, and incredibly comfortable, and the room was spotless. The shower was terrific, and there was plenty of hot water, and the bathroom is roomy and well appointed. The toiletries provided were excellent - they were definitely a step up from many hotels, and the linens were comfortable as well. I appreciated that the pillows were also a variety of firmness, so sleep was very comfortable. I was in on a quiet weekend, so there weren't a lot of people at breakfast. It looked like the usual complement of cereal, and bread for toast. Waffle station (of course) and there were hot sausage patties as the extent of the hot breakfast. Fortunately, those were excellent, and all in all, not a wide choice, but it was good, and the coffee and juice service was excellent. The coffee in particular felt a step above what yo normally find in a hotel breakfast. Check in and check out were easy, and as mentioned, Amy, who was working the front desk, could not have been more helpful. She is a real asset and excellent in the customer service skills department. This hotel is family owned, and they are on property, so they take your stay seriously, and it shows. The lobby is really neat, with a nice retro vibe (but not at all cheesy) and the breakfast area is roomy and comfortable. The rooms are large, and the appointments all look brand new - they have been renovated with care and attention, and it's still being improved daily, from what it appears. The best part is that every staff person I saw was friendly, spoke, and checked on my stay. That's a great culture of hospitality, and I really appreciated their friendliness. The hotel is a little tricky to get to (it's on a street in name, but also one that is mostly extended parking lot -- however, I was there at night - the next morning, it all made way more sense) but parking is easy, and seemed to be plentiful. They have several EV charging stations on the front side of the property, right near the front door (like, almost all of the spots) so it could be a bit of a walk to get in, but as I mentioned, there are other entrances, so it doesn't seem like anything is that far away. This is a great choice,
Parking okay. Limited dining options without driving. Breakfast is poor, I opted to grab coffee and check out.
Staff were very compassionate when we had airline problems & couldn't stay. We really appreciated their understanding.
Largest refrigerator I have ever seen in a standard room. The beds are great and makes for a good night’s rest. The bathroom room is very spacious with a long vanity. Chris has a warm welcome smile. Breakfast was good with great coffee. The outside is not impressive but the inside makes up. No elevator just wide steps to the 2nd. floor. Not bad at all.
Oh i loved the whole experience. The front desk gentleman was excellent. He helped out so much. Cant complain about nothing. Awesome experience. Might stay at another sonesta in Augusta Georgia
RUN AWAY They invented excuses to hold my deposit. They are big liars
This is going to be a good stop when they get their remodel complete. Very friendly staff
Room was big, kind of older but well taken care of. Different kind of layout. By the time I woke up, the snow was cleared from the parking lot (8am) Was pleased with service, receptionist had my key and paperwork made up from my reservation. Printed my folio from my account when I got home. Location was 3 miles from my office and intersecting 2 hwys right there makes it very convenient. Will stay here again.