酒店回复: Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas été à la hauteur de vos attentes. L’accueil à la réception et la tranquillité de la chambre sont des éléments essentiels, et il est clair que nous n’avons pas répondu à ces standards lors de votre passage. Vos commentaires seront partagés avec notre équipe afin d’éviter que ce type de situation ne se reproduise. Nous vous remercions de nous avoir fait part de ces points, et regrettons profondément que votre halte ait été perturbée.
4.0分
其他
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The only problem I really had was I guess I was on the floor with all the softball or either soccer team, and it was kind of noisy. The kids were playing in the hallways when I was trying to go to sleep and another little problem I ran into the breakfast area is not very big and spacious and it wasn’t a lot of room to move around to get your food and to sit down so I had to wait until somebody leave before I can sit down and eat my breakfast and by that time my foodwas cold.
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酒店回复: Thank you for taking the time to share your experience. We’re glad you enjoyed your stay overall, though we apologize for the noise from other guests and the limited space in the breakfast area. Your feedback is valuable, and we’ll look for ways to improve both the dining setup and the overall comfort for all of our guests. I hope you'll give us another chance to work to earn a full 5-star rating from you following your next visit to this area.
5.0分
家庭亲子
The staff was so polite and friendly. The room was big, and clean and very comfortable!! I would definitely stay their again!!
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酒店回复: Thank you for your wonderful review! We’re thrilled to hear that you found your room clean, comfortable, and spacious, and that our staff made a positive impression. We truly appreciate your kind words and look forward to welcoming you back to Holiday Inn Express Rocky Mount – Sports Center!
第二次住了，性价比依然不错。早餐很丰富。
位置超棒！步行不远或开车一小会儿就能找到很多设施。酒店非常干净，维护得很好。晚上办理入住的前台员工非常出色，专业素养很高。
所有员工都非常友善。只是晚上办理入住时人手似乎不太够。等了很久才有人来前台，因为他们当时正在酒店其他地方帮助别的客人。酒店干净，装修过，免费早餐不错，室外泳池很好，环境安静。
就提供的服务而言，价格偏高。
入住办理快捷方便。员工很友好。
客户服务很棒，我们受到了热情周到的接待。免费停车，免费早餐，不过只供应到上午9:30。
我们尝试重复扣款，幸亏 Trip.com 客服帮忙解决了问题。前台接待员坚持己见，跟她解释根本没用。
我们这次的体验很糟糕。
在办理入住手续的柜台接待我们的女士花了很长时间才找到我们的预订单，尽管我手头有所有文件。
她朝我们叹了好几次气。
我们住在一楼102房间，靠近后门！太糟糕了；我们整晚都听到关门的声音！！！我一夜没睡！！
我们只是因为要赶路才在这家酒店休息，所以晚上11点到，第二天早上7点就离开了。最终，我们付出的代价是一晚糟糕的睡眠。
我不推荐这家酒店。
The only problem I really had was I guess I was on the floor with all the softball or either soccer team, and it was kind of noisy. The kids were playing in the hallways when I was trying to go to sleep and another little problem I ran into the breakfast area is not very big and spacious and it wasn’t a lot of room to move around to get your food and to sit down so I had to wait until somebody leave before I can sit down and eat my breakfast and by that time my foodwas cold.
The staff was so polite and friendly. The room was big, and clean and very comfortable!! I would definitely stay their again!!