1)Starting from Day1,The car parking was on the road 200 meter above resort. There was a guard to look after vehicles,but it was written parking on Owner's risk. 2) It was a rainy day and as mentioned in earlier reviews. The way to Resort was more than 200 meter walk down hill and the way to resort was like a very rough mountain track. Which means once you come down to the resort, it was a very tough call to go back up. Climbing up required at least 3 stoppages for me, though there were 2 midway benches. 3)The Cottage view and cleanliness was worth to praise. 4) But the sports equipment in the resort were very bad condition. All the fountains were full of dirty water and shuttle cocks and ball were soaking in them. 5) In the washroom, the extra soap and shampoo were just small medimix and sunsilk pouches. Whereas I could see a used kasauli hill resort bottle of cream in washroom, but we were not given a new one. 6) Wifi access was provided only on demand , but my phone's data was working faster than the WIFI. 7) Most of the cottages were bearing a room no. with a proper picture. My cottage was neither having the room no. nor any picture. 8) The Food taste and preparation was below average, that was not expected from such a resort. 9) Service was very poor, there was no cup in my cottage and each time I had to get it myself from there kitchen. When it was not provided on call. 9) Concluding all of the above, for me it was 2/5 value for money.
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酒店回复: Dear Mr. Raman ,Greetings from Kasauli Hills Resort,Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. We always strive to provide the best experience we can for our customers.We would love to make things right if you could give us another chance.Best Wishes,Team Kasauli Hills Resort.
4.0分
家庭亲子
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Its good place to stay and relax. Around 5-6 km before from Kasauli and its a tree resort. Food is not that great but staff/service is very good. Lot of activities to enjoy and for kids. Overall we enjoyed out stay there.
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酒店回复: Dear Guest, UNA Namaskar !!! Thank you for choosing UNA Comfort Kasauli Hills Resorts, Kasauli as your preferred destination. We are extremely delighted to receive such a positive and heartwarming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our entire staff here at UNA we thank you for your business and we hope to see you again when your travel plans bring you back to Kasauli. Regards, Team UNA
3.0分
家庭亲子
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The Hotel is situated quite a distance from anywhere. There is no easy access to the hotel unless you have your own mode of transport. From the car parking to the reception is a steep walk, which is only a rough track of about 300 metres. Your luggage would be carried by a porter. The rooms are still a further 150 to 200 metres down ***** a rough pathway which is steep. The rooms were very good and rustic with all amenities. Only problem is that they give only 1 bottle of water per room, irrespective of the number of people. Food is very good. No alcohol is available at all. You need to get your won alcohol It is a nightmare walking to the dining area in the night as it is pitch dark. We preferred to have room service. Food is extremely pricey. I suggest travelers carry at least 4-5 bottles of water as the water is Rs. 75 per bottle. Breakfast is light and refreshing. Not recommended for elderly people and invalids. No facilities for invalids. Becomes very slippery if there has been rain Number of channels is also limited, main being Punjabi & Bollywood. News channels are okay
5.0分
家庭亲子
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The location is beautiful. The property is in lap of mother nature. Trees, birds, scenes - green and serene atmosphere all around. A perfect stay away from the hustle bustle of city life. Must visit. More enjoyble with family.
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酒店回复: Dear Sir Greetings from Kasauli Hills Resort !!!!!!!!!!!!!!! I would like to thank you for choosing to stay with us, and taking out time to apprise about your stay experience. We are delighted to know that we were able to exceed your expectations through our product and services, and you carry fond memories *****. Once again, many thanks for patronizing us, and I look forward to welcome you again. With best wishes Warm Regards
5.0分
情侣出游
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Me and my husband went there in his birthday.. we had booked it online so were not sure how it is going to be but to our surprise this place is perfect or more than that .. lovely place , good ambience , excellent service , good food and mesmerizing view.. would love to go again
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酒店回复: Dear Sir Greetings from Kasauli Hills Resort !!!!!!!!!!!!!!! Thank you so much for having taken out time to share your wonderful review on Tripadvisor . I am most delighted to know that you had a great experience with us and enjoyed the food and the warm and personalized service that we strive to provide. We all look forward to the pleasure of welcoming you back soon. Warm Regards Sunil Kumar
5.0分
家庭亲子
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One of the best experience, quiet, serene and at the same time lots of activities. Staff are extremely supportive and helpful. Had the best time and the food was absolutely amazing.
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酒店回复: Dear Guest, Thank you for your wonderful feedback about your stay at Kasauli Hills Resort ✨ We’re thrilled to know you had a superb and memorable experience, enjoyed our quiet and serene location, and appreciated the variety of activities available. Your kind words about our supportive staff and amazing food truly motivate our team. We look forward to welcoming you back soon for another delightful stay in the peaceful hills of Kasauli Warm Regards, Team Kasauli Hills Resort
4.0分
家庭亲子
Was a good experience, location was awsm, staff was supporting, food was good, but the resort should improve the quality of their cottage rooms category.
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酒店回复: Thank you so much for sharing your detailed feedback! We’re glad to know you enjoyed the location, food, and hospitality of our team. Your suggestion regarding the cottage room quality is well noted — we truly value your input and will work on improving it further. We hope to welcome you again for an even better experience at Kasauli Hills Resort!
4.0分
家庭亲子
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I was there this Diwali with my husband and daughter as we wanted to avoid a smokey Delhi on Diwali. It's a little before kasauli and so we didn't take too long to reach the resort. The day we reached there weren't many people, so we got a secluded room with an absolutely beautiful view. The pine trees were leaning into our balcony. The room was nice and warm, the bathroom was ok, but the balcony took the cake. They have a common dining area with outdoor and indoor seating. They have a small basketball ring, a table tennis board, two bicycles(neither had brakes and no cycling track to ride on), a small gym and a dart board. I was happy that my daughter could indulge in these activities. We also did a short hike to the stream. The food was average with too much cream in the gravy. The staff was courteous and helpful. It's not a 4 or 5 star property, so the facilities were average. However, the view was good and the place was peaceful and calm. It was a good change from the city life and perfect for a two day getaway. We did not feel the need to go to the main town of kasauli while we were there.
1.0分
情侣出游
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After doing my homework on trip advisor I did not expect a splendid resort, but was still disappointed. This property is still evolving. Could not figure out how old or new it is as my room was run down, but new ones were being constructed. One bottle of water complimentary, no coffee /tea maker. This is not a place for mobility impaired persons. WiFi is free and reasonably fast. Breakfast just about average. Dinner was good. I would not recommend this to anyone.
4.0分
情侣出游
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We went on a weekday for 2 nights, 10 people. Took a little while to find since there is a similar resort by the name - Kasauli Resort. We had to call the hotel to figure out the way. Its right in the jungle deep down. Had to park the cars on the main road and walk really down. It was a little scary though but fun. Rooms are quite big nice and posh with good balcony view. We got 4 rooms together and the 5th one a little away. Bathrooms are small and they have no mini fridge to chill the liquor. You can get ice bucket for Rs45. Liked their Indian menu, nicely cooked specially Aloo Paranthe for breakfast and Handi Chicken in Dinner. Chinese is not great at all. One thing which lacks here are mobile network, they are very low & Wifi connection doesn't really catch though the guy at the reception gave us the password but it never connected. Vodafone is still decent.
1)Starting from Day1,The car parking was on the road 200 meter above resort. There was a guard to look after vehicles,but it was written parking on Owner's risk. 2) It was a rainy day and as mentioned in earlier reviews. The way to Resort was more than 200 meter walk down hill and the way to resort was like a very rough mountain track. Which means once you come down to the resort, it was a very tough call to go back up. Climbing up required at least 3 stoppages for me, though there were 2 midway benches. 3)The Cottage view and cleanliness was worth to praise. 4) But the sports equipment in the resort were very bad condition. All the fountains were full of dirty water and shuttle cocks and ball were soaking in them. 5) In the washroom, the extra soap and shampoo were just small medimix and sunsilk pouches. Whereas I could see a used kasauli hill resort bottle of cream in washroom, but we were not given a new one. 6) Wifi access was provided only on demand , but my phone's data was working faster than the WIFI. 7) Most of the cottages were bearing a room no. with a proper picture. My cottage was neither having the room no. nor any picture. 8) The Food taste and preparation was below average, that was not expected from such a resort. 9) Service was very poor, there was no cup in my cottage and each time I had to get it myself from there kitchen. When it was not provided on call. 9) Concluding all of the above, for me it was 2/5 value for money.
Its good place to stay and relax. Around 5-6 km before from Kasauli and its a tree resort. Food is not that great but staff/service is very good. Lot of activities to enjoy and for kids. Overall we enjoyed out stay there.
The Hotel is situated quite a distance from anywhere. There is no easy access to the hotel unless you have your own mode of transport. From the car parking to the reception is a steep walk, which is only a rough track of about 300 metres. Your luggage would be carried by a porter. The rooms are still a further 150 to 200 metres down ***** a rough pathway which is steep. The rooms were very good and rustic with all amenities. Only problem is that they give only 1 bottle of water per room, irrespective of the number of people. Food is very good. No alcohol is available at all. You need to get your won alcohol It is a nightmare walking to the dining area in the night as it is pitch dark. We preferred to have room service. Food is extremely pricey. I suggest travelers carry at least 4-5 bottles of water as the water is Rs. 75 per bottle. Breakfast is light and refreshing. Not recommended for elderly people and invalids. No facilities for invalids. Becomes very slippery if there has been rain Number of channels is also limited, main being Punjabi & Bollywood. News channels are okay
The location is beautiful. The property is in lap of mother nature. Trees, birds, scenes - green and serene atmosphere all around. A perfect stay away from the hustle bustle of city life. Must visit. More enjoyble with family.
Me and my husband went there in his birthday.. we had booked it online so were not sure how it is going to be but to our surprise this place is perfect or more than that .. lovely place , good ambience , excellent service , good food and mesmerizing view.. would love to go again
One of the best experience, quiet, serene and at the same time lots of activities. Staff are extremely supportive and helpful. Had the best time and the food was absolutely amazing.
Was a good experience, location was awsm, staff was supporting, food was good, but the resort should improve the quality of their cottage rooms category.
I was there this Diwali with my husband and daughter as we wanted to avoid a smokey Delhi on Diwali. It's a little before kasauli and so we didn't take too long to reach the resort. The day we reached there weren't many people, so we got a secluded room with an absolutely beautiful view. The pine trees were leaning into our balcony. The room was nice and warm, the bathroom was ok, but the balcony took the cake. They have a common dining area with outdoor and indoor seating. They have a small basketball ring, a table tennis board, two bicycles(neither had brakes and no cycling track to ride on), a small gym and a dart board. I was happy that my daughter could indulge in these activities. We also did a short hike to the stream. The food was average with too much cream in the gravy. The staff was courteous and helpful. It's not a 4 or 5 star property, so the facilities were average. However, the view was good and the place was peaceful and calm. It was a good change from the city life and perfect for a two day getaway. We did not feel the need to go to the main town of kasauli while we were there.
After doing my homework on trip advisor I did not expect a splendid resort, but was still disappointed. This property is still evolving. Could not figure out how old or new it is as my room was run down, but new ones were being constructed. One bottle of water complimentary, no coffee /tea maker. This is not a place for mobility impaired persons. WiFi is free and reasonably fast. Breakfast just about average. Dinner was good. I would not recommend this to anyone.
We went on a weekday for 2 nights, 10 people. Took a little while to find since there is a similar resort by the name - Kasauli Resort. We had to call the hotel to figure out the way. Its right in the jungle deep down. Had to park the cars on the main road and walk really down. It was a little scary though but fun. Rooms are quite big nice and posh with good balcony view. We got 4 rooms together and the 5th one a little away. Bathrooms are small and they have no mini fridge to chill the liquor. You can get ice bucket for Rs45. Liked their Indian menu, nicely cooked specially Aloo Paranthe for breakfast and Handi Chicken in Dinner. Chinese is not great at all. One thing which lacks here are mobile network, they are very low & Wifi connection doesn't really catch though the guy at the reception gave us the password but it never connected. Vodafone is still decent.