酒店回复: Thank you very much for sharing your detailed feedback about your recent stay with us.We’re delighted to hear that you found our location convenient and that our service met your expectations. Your kind words about Noei at the front desk are truly appreciated—we will be sure to share your compliments with her, as she will be very encouraged to know her Mandarin support and assistance made a positive difference during your stay.At the same time, we sincerely apologize that the facilities and overall environment did not fully meet your expectations in relation to the room rate. Your comments regarding the breakfast variety and value for money are also well noted. Feedback like yours is extremely important to us as it helps identify areas where we can improve and better align our offerings with our guests’ expectations.Thank you again for choosing to stay with us on your visit to Bangkok. We truly appreciate your honest insights and hope we may have the opportunity to welcome you back in the future with an improved experience.
酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you encountered during your stay.First and foremost, we are very sorry for the attitude displayed by our front desk team. Rolling eyes or showing impatience is completely unacceptable and does not reflect the service standards or hospitality values we uphold. We truly regret that this negatively impacted your experience.Regarding the complimentary dinner benefit, we acknowledge that there was a serious breakdown in communication and service execution. As a high-tier Radisson VIP member, your entitlement should have been handled with greater clarity, professionalism, and consistency—especially after confirmation from Radisson’s official customer service. We deeply regret that our team failed to properly verify the policy in a timely manner and did not honor the alternative arrangement that was later communicated through Ctrip.We also apologize that the breakfast compensation offered was not followed through the next day. This inconsistency further added to your inconvenience, and we fully understand why you felt discouraged from continuing to pursue the matter.Your feedback has been escalated to hotel management, and we are conducting internal retraining with our front desk team to ensure:Proper understanding of Radisson membership benefitsConsistent communication across booking channelsProfessional and respectful guest interactions at all timesWe truly appreciate your loyalty to the Radisson brand and are very sorry that this stay did not reflect the level of recognition and care you deserve. Should you be willing to give us another opportunity in the future, we would be grateful for the chance to provide you with a significantly improved experience.Thank you again for bringing this to our attention.Warm regards,Sippapas Onchawiang Front Office Manager
来曼谷很多次，第一次入住这个酒店。从机场过来，坐机场快线转地铁，在Sukhumvit下车，步行几分钟就到了。房价并不低，但相对应的设施与环境略感失望。服务还是很好的，特别是前台的一位叫NOEI的女士，可以说普通话，非常热心的协调解决我提出的问题和诉求，非常感谢！早餐不是特别丰盛，但吃饱肯定没问题。感觉这周边酒店很多，如果还是这个房价，应该还有很多其他选择。
酒店房间和整体环境都非常干净整洁。因为酒店不在主干道旁，所以非常安静，住起来很舒服。如果再来曼谷，我还会选择住在这里。
不过，沐浴露和洗手液有一种臭虫味，如果介意的话，建议自带洗漱用品。
房间干净整洁。从行李员到前台再到客房服务员，所有员工都非常友好。一如既往地让人感觉宾至如归。
房间有点旧但维护得很好。暖气超热，空调超冷，两者都可以调节。浴室淋浴屏会漏水到地板上，但影响不大。电视节目有很多外国频道，包括很多印度频道，本地频道很少。隔音效果一般。健身房很小但功能齐全，泳池很棒，旁边有泳池吧，八楼屋顶还有很多休息区。餐厅和客房服务的食物都很便宜。地理位置很好，离Asok BTS站很近，旁边还有7-11便利店。
工作人员非常高效！虽然看起来他们非常忙碌。尽管说是城市景观房，但实际上只能看到隔壁的屋顶，不过因为酒店在18巷，所以非常安静，住得也很舒服。
地理位置绝佳，漂亮的屋顶泳池和酒吧，员工友好，全程服务周到。
住得太棒了！位置优越，房间也很干净！
前台员工似乎对他们的工作不太满意，甚至有点粗鲁。三人入住，房间相当小，加的床也非常小。房间的视野很差，正对着一面墙，外面还挂着很多晾晒的衣物。别人能直接看到你房间里面。我们入住时房间不干净，毛巾和床单都有很难闻的气味。毛巾用起来味道也很恶心。到处都是污渍（如图所示）。床周围的地毯不干净，有灰尘、毛发等等，这些用吸尘器本来很容易清理掉。
8楼的泳池非常棒。如果你是晚班飞机，那里可以使用的淋浴区太热了，去机场前会热得你受不了。总的来说，这不是一次好的体验。我建议在同一区域选择其他酒店，因为这里的地理位置确实很好！
这是一家经营得非常棒的酒店，从卓越的服务和友好的员工就能看出来。我遇到的每个人都非常出色。新来的助理经理 Breeze 拥有非凡的待客之道。房间很棒，床也很舒适。唯一的小问题是电视节目。我没看到 Netflix 或 YouTube 连接，如果能有这些娱乐选项就更好了。客房服务非常棒。我还会再来的！
这是一家很棒的酒店，有一个很棒的屋顶泳池，员工也非常友好。地理位置优越，靠近轻轨。肯定会再次入住。
前台态度太差了。
因为有丽笙的高卡，之前入住所有旗下的酒店无论什么平台预定都是送晚餐。这次通过携程预定，入住的时候前台态度强硬说只能官网预定才有。联系了丽笙的脸书客服，也告知我无论什么渠道预定只要是vip等级都会送，并让我拿着截图去告知前台，结果前台依然不认，白眼都开始翻起来。
不想吵了，和携程客服沟通要不取消后两天行程，我重新在官网小程序预定，不得不说携程客服非常专业，帮我沟通，前台告知携程客服，取消不了可以送早餐。
结果第二天前台依旧不认，算了，佛系了。