酒店回复: Thank you very much for your detailed and heartfelt feedback. I am truly delighted to know that your stay exceeded expectations and that both you and your mother felt comfortable and well cared for.I sincerely apologise for the initial room concerns and the drainage issue you experienced. Please be assured that room allocation is never based on nationality, and I appreciate your understanding as our team assisted with your move. Your comments regarding the bathroom have been shared with our Engineering team for review. It is especially lovely to hear how much your mother enjoyed the wax apples and that our team’s thoughtful gestures made a difference. Your kind words about our amenities, slippers, and overall service mean a great deal to us. Thank you as well for your feedback on breakfast variety. While I am pleased you enjoyed the quality, we will certainly take your comments into consideration. We are truly grateful for your support and look forward to welcoming you both back to Bangkok again soon. With kindest regards, Carola Linz, Director of Rooms

酒店回复: Thank you very much for your wonderful feedback. We are truly delighted to know that you found the hotel fantastic and that the service met your expectations — your kind words mean a great deal to our entire team. We also sincerely appreciate your thoughtful suggestions. Adding soup noodles to the breakfast selection is a lovely idea, and I will certainly share this with our culinary team for consideration. Regarding the in-room fruit amenity, thank you for highlighting your preference for fresh-cut fruit — this is very helpful feedback, and we would have been more than happy to prepare this for you had we known. Please do let us know on your next visit so we may tailor the amenity exactly to your liking. We are only sorry that you did not have the opportunity to experience a massage during this stay. That simply gives us something special to look forward to on your next visit, and our team will be delighted to assist in arranging it for you in advance.Thank you again for your gracious comments and helpful suggestions. We very much look forward to welcoming you back soon for another memorable stay. With kindest regards, Carola Linz, Director of Rooms

酒店回复: Thank you very much for your thoughtful feedback. I am delighted to know you found our service excellent, the hotel very clean, and that the extra bed for your child was comfortable.I also appreciate your honest comments regarding breakfast. While our semi-buffet concept focuses on freshly prepared dishes, I regret that the taste did not fully meet your expectations. Your feedback has been shared with our culinary team. We are pleased you enjoyed the peaceful atmosphere of our location. For future visits, we are always happy to recommend restaurants in the nearby Suan Plu and Sala Daeng areas, as well as dining and shopping options at One Bangkok and Dusit Central Park. We hope to welcome you and your family back again soon. With kindest regards, Carola Linz, Director of Rooms

酒店回复: Thank you for sharing your feedback with us. I am pleased to know that you found the service good and the room comfortable overall.Please accept my sincere apologies for the noticeable smell of paint. This should not have affected your comfort, and I will follow up with our Engineering team to ensure this is properly managed.I am also sorry that the breakfast did not meet your expectations in terms of variety and quality. More importantly, I regret the lack of clear communication regarding the ordering policy when your parents dined. This should have been explained in advance, and there certainly should have been some flexibility to ensure they felt comfortable and well looked after.Thank you again for your valuable feedback. We truly hope to have the opportunity to welcome you and your family back for a much more seamless experience. With kindest regards, Carola Linz, Director of Rooms

酒店回复: Thank you very much for your kind review. I am delighted to know you and your family enjoyed the Metropolitan room and appreciated the warm welcome from our team, as well as the welcome drinks and fruit on arrival. Thank you also for your understanding regarding access to the COMO Shambhala facilities. To preserve the tranquil and restorative environment, certain areas, including the hydrotherapy and wellness facilities, are reserved for guests aged 16 and above. We truly appreciate your feedback and hope to have the pleasure of welcoming you and your family back again soon. With kindest regards, Carola Linz, Director of Rooms

酒店回复: Thank you very much for taking the time to share such a detailed and thoughtful review. We are delighted to know that you enjoyed the calm yet central location, the comfort of your room, and the relaxed atmosphere throughout the hotel. It is especially lovely to hear that the shutters, pool area, gym, and spacious bathroom all contributed positively to your stay — these details are exactly what create the easy, restful feeling we aim to offer. We also appreciate your honest note regarding the view, and we are grateful that you still found the overall experience and value to be so positive. Your balanced and kind feedback is extremely valuable to us and helps us continue refining what we do. We very much look forward to welcoming you back for another relaxing stay. With kind regards, Carola Linz,Director of Rooms

酒店回复: Dear OUI W,Thank you very much for taking the time to share such a detailed and balanced review of your stay with us over the New Year period.We are pleased to hear that you enjoyed the spacious and newly decorated room, the welcome fruits, and the attentive service from our housekeeping and front desk teams. It is wonderful to know that the relaxed check-in experience, turn-down service, and proactive housekeeping contributed positively to your stay — your kind words will certainly be shared with the team.We also appreciate your comments regarding the location. While our setting offers a quieter environment, we understand that nearby shopping and dining options are limited, and we are always happy to assist with transportation or recommendations to nearby malls and restaurants. Thank you as well for highlighting the areas where we can improve. We sincerely apologize for the delay in hot water temperature and for any disturbance caused by external noise or sound transfer between rooms. Your feedback has been noted and will be shared with our engineering and operations teams as we continue to work on enhancing guest comfort. We truly value your insights and hope to have the opportunity to welcome you back again in the future, providing an even more seamless and comfortable experience. With kindest regards, Carola Linz, Director of Rooms

酒店回复: Dear KillianHelios,Thank you very much for sharing such a lovely reflection on your stay with us.We are truly delighted to hear that the Metropolitan was a pleasant surprise and that you enjoyed the calm, clean, and refreshing atmosphere of the hotel. Your description of swimming in the afternoon sun, with music and the open sky, is wonderful to read — we are so pleased the pool could be such a peaceful retreat during your time in Bangkok.It is especially rewarding to know that our team’s thoughtful and attentive service, along with their warm smiles, made a positive difference to your experience. Your comments will certainly be shared with the staff, who take great pride in caring for our guests.Thank you as well for your feedback regarding breakfast. We appreciate your suggestion and will certainly take it into consideration as we continue to refine our offerings. We are glad to hear that you enjoyed the gym and pool facilities and that you would choose to stay with us again.We sincerely appreciate your kind encouragement and look forward to welcoming you back for another relaxing and memorable stay. With kindest regards, Carola Linz, Director of Rooms