酒店回复: Dear Valued Guest,Thank you very much for taking the time to share feedback experienced at Grande Centre Point Ratchadamri.It’s wonderful to hear that you had a comfortable stay and still felt the same over the years. The proactive service and multilingual front desk team clearly make a lasting impression, and it's great to know they continue to deliver excellence.Your detailed directions are incredibly helpful for future guests navigating Bangkok’s transit system. The proximity to Ratchadamri Station and easy access to local gems like the Chulalongkorn University Night Market and the Chao Phraya River seafood buffet. And the walk past the Erawan Shrine to Chidlom Station adds a cultural touch that travelers will appreciate. We are also delighted you found great value considering the size and comfort. We do hope you choose to stay with us again and look forward to hearing from you soon.Grande regards,Kandith B. (Mr.)Front Office Manager
酒店回复: Dear Shuizhizuoyou,Thank you for taking the time to share your feedback following your recent stay at Grande Centre Point Ratchadamri. It is always a pleasure to host a returning guest who considers us their home in Bangkok. Thank you for your wonderful five-star review and for your continued loyalty.We are thrilled that you enjoyed the upgrade to our suite and found the kitchen and full-sized refrigerator convenient for your stay. It is also great to hear that our front desk team could assist you with your visit to the Erawan Shrine; providing patient and attentive service is what we strive for every day.We are glad our central location and connection to the elevated walkways made your shopping trips easy and enjoyable. We look forward to seeing you again on your next visit to the city!Grande regards, Wimonrat.S (Miss) Assistant. Front Office Manager
I was initially very pleased with this hotel: The location is excellent, right next to the Erawan Shrine and surrounded by major shopping malls, making it extremely convenient for shopping. The room is spacious, laid out as a one-bedroom suite, equipped with a washer-dryer, microwave, and even a double-door bathroom. I also liked the decor style—what you might call “old money” elegance—and the view from the window gave me a bit of a “retired Manhattan finance tycoon’s home” vibe.
However, after staying for a few days, a series of issues significantly impacted my experience:
1. No Blackout Curtains in the Bedroom: The most unbearable issue was that the bedroom only had translucent blinds, which meant waking up at dawn (and dawn comes early in Bangkok). Sleep is essential while traveling, and this design is utterly unreasonable.
2. Extremely Inflexible Cancellation Policy: I had prepaid for 5 nights including breakfast. When I needed to check out one day early due to an urgent matter back home, the front desk informed me that not a single cent would be refunded—not even for the separately charged breakfast. Compared to the negotiable flexibility often offered with flight changes, the hotel’s rigid policy left a very poor impression.
3. Severe Afternoon Traffic: While the location is central, be warned: the surrounding area becomes extremely congested after 4 PM. I once experienced a nearly hour-long drive for just 3 kilometers—plan your outings accordingly.
In summary: The hardware and location are its strengths, but it falls short in core areas like sleep quality and customer care. Whether you choose it depends on whether you prioritize convenience or a comfortable sleep and flexible travel plans.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay at Grande Centre Point Ratchadamri. Thank you for sharing such a comprehensive review of your recent stay. We are delighted that you appreciated our "old money" elegance and found our location and suite facilities including the washer-dryer and spacious layout to be highly practical for your needs.However, I would like to sincerely apologize for the aspects of your stay that fell short of your expectations. We understand that a restful night’s sleep is the most fundamental part of any stay, and your feedback regarding the light filtration in the bedroom is invaluable. We are currently reviewing our window treatments to ensure our guests can enjoy a better sleep environment.Regarding our refund policy, I am sorry for the frustration this caused during your urgent situation. While our prepaid rates are generally non-refundable as per the booking terms, we truly value your feedback on how we can improve our customer care and flexibility in the future. I have shared your experience with our management team for internal review.Finally, we appreciate you highlighting the local traffic conditions; it is indeed a helpful reminder for guests to utilize the nearby BTS Skytrain during peak afternoon hours to avoid congestion.We value your patronage and hope that, despite these issues, we might have the chance to welcome you back and provide a much more seamless experience.Grande regards, Wimonrat.S (Miss) Assistant. Front Office Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay at Grande Centre Point Ratchadamri. Welcome back, and thank you for being such a loyal guest of ours over the years. We truly value your continued support every time you visit Bangkok.However, I am sincerely sorry to hear that your recent stay did not live up to the high standards you’ve come to expect from us. It is disappointing to learn that our housekeeping team fell short with your amenities and towels, especially for a group of three. Please accept my apologies for the frustration caused by having to call for water daily; this is certainly not the seamless experience we aim to provide.I have shared your feedback directly with our Executive Housekeeper to ensure our team is more attentive to room occupancy and guest needs moving forward. We are also glad to hear that, despite the age of the facilities, you found them well-maintained.We are happy to see our sister property next door providing great conveniences like the new coffee shop and 7-Eleven, which our guests are welcome to enjoy. That said, we want to ensure that the service inside our hotel remains your primary reason for staying with us.We look forward to your next visit and are committed to making it a much better experience. Please contact us directly for your next booking so we can personally oversee the arrangements for your stay.Grande regards, Wimonrat.S (Miss) Assistant. Front Office Manager
酒店回复: Dear Guest, Thank you very much for your kind sharing feedback experienced at Grande Centre Point Ratchadamri. hank you for taking the time to share your feedback regarding your recent stay. We are delighted to hear that you experienced the benefits of our great location and that our Front Desk staff were very welcoming and helpful—we will be sure to share your compliments with the team.We are also pleased you enjoyed the convenience of the coffee machine in the lobby and appreciated the quiet atmosphere, especially during the busy weekend evenings.We sincerely apologize for the inconvenience and discomfort caused by the condition and functionality of your toilet. Please accept our apologies for this oversight, and for any unhygienic conditions this may have created.Providing a comfortable and impeccably maintained environment is our top priority. We have immediately reported this to our maintenance team to inspect the unit in room and address the water level and fixture condition as a matter of urgency.Thank you once again for your honest and constructive comments. Your feedback helps us focus our improvement efforts. We truly hope this isolated issue does not deter you from staying with us again, and we look forward to the opportunity to provide you with a flawless experience in the future.Grande regards, Wimonrat.S (Miss) Assistant. Front Office Manager Grande Centre Point Ratchadamri.
酒店回复: 尊敬的宾客：
非常感谢您分享在 Grande Centre Point Ratchadamri 酒店的入住体验。
“非常感谢您精彩的反馈！我们很高兴听到您喜欢我们宽敞整洁的客房，并赞赏洗衣机等便利设施。我们也很高兴您觉得我们的泳池很漂亮，并且享受了早晨的阳光！
我们非常理解您关于缺少酒吧（供您“快速放松”享用饮品）的抱怨。感谢您告知我们这一点，因为客人的喜好始终是我们未来规划的关键。
我们衷心希望您再次选择入住我们酒店。请随时关注我们的更新和促销活动。我们期待在不久的将来再次欢迎您的到来。
此致，
Wimonrat.S（小姐）
助理，前台经理
酒店回复: 尊敬的宾客：
非常感谢您抽出时间分享您在 Grande Centre Point Ratchadamri 酒店的体验。
您提到的问题，尤其是不稳定的淋浴水温以及客房送餐服务提供的餐食过冷，实在令人无法接受，远非我们力求提供的标准。对于这些问题影响了您的舒适度和对酒店的整体印象，我们深感抱歉。您的反馈已与我们的维护和餐厅团队分享，以便他们能够及时调查并解决这些问题。我们致力于改进，确保未来的宾客享受更加顺畅、更加满意的体验。再次感谢您告知我们这个问题。希望您下次再给我们一次机会，让我们向您展示我们真正追求的品质和服务。
此致，
Kandith B.（先生）
前台经理
点评来源 Trip.com
1人觉得有用
4.2分
至尊豪华房
家庭亲子
原文
翻译由AI提供
酒店房间很宽敞，还配有洗衣机，但是非常潮湿，走廊和电梯区域也都很潮湿。
附近只有一家小的7-11便利店，走路大概5分钟。
走到暹罗区大约需要15分钟，走到Rachadamri地铁站大概10分钟。
9 / 16
展开
酒店回复: 尊敬的Sinyee314：
非常感谢您抽出时间分享您在Grande Centre Point Ratchadamri酒店的入住体验。
我们很高兴听到您对宽敞的客房和洗衣机的便利性表示赞赏。对于客房和公共区域的湿度问题，我们深感抱歉。您的反馈非常宝贵，将有助于酒店考虑改进通风或除湿设施。您对酒店位置的反馈对未来的客人非常有帮助，步行即可到达主要购物中心和地铁站。至于便利店，我们将于10月初在酒店旁边开设一家新的便利店。我们真诚希望您考虑再次入住我们酒店。如有任何意见或建议，请随时直接联系我们。我们期待在不久的将来再次欢迎您的光临。
此致，
Kandith B.（先生）
前台经理
点评来源 Trip.com
4.2分
至尊豪华房
情侣出游
原文
翻译由AI提供
窗外的景色很棒，夜景更是惊艳。
房间和浴室都比我想象的要宽敞，
冰箱也很大，用起来很方便。
房间里还有洗衣烘干一体机，并且贴心地准备了一份洗衣粉。非常适合长期入住。
展开
酒店回复: 亲爱的梅，
非常感谢您分享在 Grande Centre Point Ratchadamri 酒店的入住体验。
我们很高兴听到您喜欢窗外的景色，尤其是在夜晚。我们也很高兴您对房间、冰箱的宽敞度和便利性感到满意。我们很高兴为客人提供完善的设施，让他们住得更舒适。我们真诚希望您再次选择入住我们酒店，并期待在不久的将来再次欢迎您的光临。
此致，
Kandith B.（先生）
前台经理
酒店回复: Dear Guest, Thank you very much for your kind sharing feedback experienced at Grande Centre Point Ratchadamri. We are delighted that you found our rooms large and clean and the lobby beautiful. We especially love your description of the pool calling it natural, like swimming in a stream is one of the best compliments we've ever received!We appreciate your understanding regarding the construction noise from the nearby building. We sincerely apologize for any disturbance it may have caused during your stay, We look forward to welcoming you back again in the near future. Grande regards, Wimonrat.S (Miss) Assistant. Front Office Manager
很舒服的酒店，时隔6年再次住，还是这样的感觉。保养维护的很好，服务也都很主动，前台中文也很好。主路左转就是蓝线的拉查丹利站（瑞吉酒店门前）到朱拉隆功大学夜市就一站。到湄南河吃海鲜烧烤自助六站。如果坐绿线步行1.2公里，经过四面佛的是奇隆站。综合面积、舒适感，是性价比超合适的酒店。
每次来曼谷都住的这家酒店，离四面佛走路大概六、七分钟左右的路程。曼谷市中心的各大商场都能通过高架桥步行道就能到达很便捷。酒店前台工作人员很有耐心、热情礼貌，换零钱和买**敬恭四面佛都帮助我们解决好了。房间干净给我们升级为套房，有厨房、洗衣机和冰箱，买来的水果和饮料都可以存放进冰箱里冷藏随时可以喝哦！酒店一如既往的好！下次还会继续来住的，给五颗星好评！
最初对这家酒店非常满意：位置极佳，就在四面佛旁，被大商场环绕，逛街极其方便。房间宽敞，是一室一厅的格局，配有带烘干机的洗衣机、微波炉，双门卫生间的设计也很方便。装修是我喜欢的“老钱风”，从窗景看出去，颇有几分曼哈顿退休金融大佬之家的氛围。
然而入住几天后，一系列问题严重影响了体验：
1. 卧室竟无遮光窗帘：最无法忍受的是，卧室只有透光的百叶帘，导致天亮即醒（曼谷日出又早）。旅行中睡眠至关重要，如此设计实在不合理。
2. 退订政策极其僵硬：我预付了5天含早的费用，因国内急事需提前一天退房，并提前两天跟酒店沟通。前台却表示一分钱费用都无法退还，连单独收费的早餐也不例外。相比机票退改尚有协商空间，酒店如此不留余地的规定，令人印象大打折扣。
3. 下午交通拥堵严重：酒店位置虽繁华，但需注意：下午4点后周边极度拥堵，曾遇到3公里路程开车近一小时的情况，出行需格外留意时段。
总结：硬件和位置是它的优势，但在睡眠保障、客户关怀等核心体验上存在明显短板。是否选择，需看您更看重便利，还是舒适的睡眠与灵活的行程。
---
I was initially very pleased with this hotel: The location is excellent, right next to the Erawan Shrine and surrounded by major shopping malls, making it extremely convenient for shopping. The room is spacious, laid out as a one-bedroom suite, equipped with a washer-dryer, microwave, and even a double-door bathroom. I also liked the decor style—what you might call “old money” elegance—and the view from the window gave me a bit of a “retired Manhattan finance tycoon’s home” vibe.
However, after staying for a few days, a series of issues significantly impacted my experience:
1. No Blackout Curtains in the Bedroom: The most unbearable issue was that the bedroom only had translucent blinds, which meant waking up at dawn (and dawn comes early in Bangkok). Sleep is essential while traveling, and this design is utterly unreasonable.
2. Extremely Inflexible Cancellation Policy: I had prepaid for 5 nights including breakfast. When I needed to check out one day early due to an urgent matter back home, the front desk informed me that not a single cent would be refunded—not even for the separately charged breakfast. Compared to the negotiable flexibility often offered with flight changes, the hotel’s rigid policy left a very poor impression.
3. Severe Afternoon Traffic: While the location is central, be warned: the surrounding area becomes extremely congested after 4 PM. I once experienced a nearly hour-long drive for just 3 kilometers—plan your outings accordingly.
In summary: The hardware and location are its strengths, but it falls short in core areas like sleep quality and customer care. Whether you choose it depends on whether you prioritize convenience or a comfortable sleep and flexible travel plans.
这次入住感觉客房服务员总是在打扫的时候 不是忘记添加洗护用品 就是忘记更换浴巾 我们三个人入住 手巾一直只给2条 水也是要每天打电话去客房要 忘记给了好几次 虽然房间设施已经老旧了 但是基本维护的还算不错 每次来曼谷我们都会住在这里 也算常客了 这次隔壁又开了一家新的酒店 也是这家一个集团的 新酒店楼下有咖啡店 还有一家中餐馆和711 更方便了
地理位置好，前台服务热情。大堂的咖啡机服务很实用，晚上周末比较安静。但坐便器比较老式，水位太高，不太卫生。
一家很棒的酒店。房间又大又干净，设施一应俱全（甚至还有洗衣机）。泳池很漂亮，早上能晒到太阳。唯一不足是没有酒吧，所以想在房间外小酌一杯就不太方便了。
非常糟糕的体验。淋浴水温不稳定，根本调不到合适的温水，只能是滚烫或冰冷，短暂的温水大概也就能维持30秒。客房服务也很令人失望：意面和汉堡送来的时候都是凉的，虽然米饭煎蛋是温的，但也称不上热！我绝不会推荐这个地方。
酒店房间很宽敞，还配有洗衣机，但是非常潮湿，走廊和电梯区域也都很潮湿。
附近只有一家小的7-11便利店，走路大概5分钟。
走到暹罗区大约需要15分钟，走到Rachadamri地铁站大概10分钟。
窗外的景色很棒，夜景更是惊艳。
房间和浴室都比我想象的要宽敞，
冰箱也很大，用起来很方便。
房间里还有洗衣烘干一体机，并且贴心地准备了一份洗衣粉。非常适合长期入住。
房间大，干净整洁，大堂很漂亮。泳池是我们的最爱，因为水池的颜色打造的更自然，就好像在小溪游泳。美中不足是旁白在盖楼，所以很吵。但也不是酒店的错。