酒店回复: Dear Guest,Thank you so much for your kind and detailed feedback!We're truly delighted to hear that your stay at Chatrium Hotel Riverside Bangkok was such a satisfying experience. It’s wonderful to know you enjoyed our spacious rooms, the convenience of in-room amenities, and the variety and quality of both breakfast and lunch.Your compliments about our friendly and polite staff, excellent service, and the stunning night view from our rooftop bar mean a great deal to us. We’re so pleased to hear you felt it was well worth the stay — that’s exactly what we aim for!We look forward to welcoming you back for another memorable visit very soon.Warm regards,Mathurose (Rose)Resident Manager

酒店回复: Dear Guest,Thank you for staying with us and for taking the time to share your detailed experience at Chatrium Hotel Riverside Bangkok. We truly appreciate your honest comments, as they help us identify areas for improvement and enhance future guest experiences.We are glad to hear that you enjoyed the hotel and the balcony view, which made for great photos. At the same time, we acknowledge your feedback regarding language support, breakfast options, and local dining choices. While our breakfast is one of the areas we consistently receive high scores for, we understand your concern regarding language support. Although we currently do not have Chinese-speaking staff, we are exploring applications to assist with communication and are actively seeking to hire Chinese-speaking team members to better serve our guests.We value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay.Warm regards,Mathurose (Rose)Resident Manager

酒店回复: Dear Maosuiyilei,Thank you very much for your kind feedback and for choosing to stay with us for the second time! We’re delighted to hear that you enjoyed our prime location, the rich breakfast selection including Chinese options, and the fantastic views of the Chao Phraya River.We truly appreciate your special mention of our front desk team. It’s wonderful to know that their thoughtfulness in assisting with your ride-hailing service made your stay even more pleasant. Your kind words will be shared with the team.We look forward to welcoming you back for another memorable stay.Thank you for choosing to stay with us at Chatrium Hotel Riverside Bangkok.Warm regards,Mathurose (Rose)Resident Manager

酒店回复: 尊敬的 d bhattacharya 先生/女士： 感谢您抽出宝贵时间分享您的详细反馈。对于您此次入住体验未能完全达到您的预期，我们深表歉意。我们很高兴您喜欢湄南河的景色和我们便利的地理位置，但对于您在 Wi-Fi、客房维护、客房设施及其他服务方面遇到的不便，我们深感遗憾。 请注意，正如我们的团队所提到的，网络连接问题可能源于其他因素，因为您在访问其他网站时 Wi-Fi 连接正常。 请放心，您的意见已转达给相关团队，以便他们立即进行审核和改进。我们认真对待每一条反馈，并致力于提升我们为所有宾客提供的设施和服务。 对于您此次令人失望的体验，我们深感遗憾，并希望未来有机会能够重新赢得您对我们酒店的信任。 此致， Mathurose (Rose) 驻店经理

酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are deeply concerned to learn of the issues you encountered, and we sincerely apologize for the distress and inconvenience caused during your stay. Please rest assured that the safety, security, and comfort of our guests remain our highest priorities.We take any report of missing items with the utmost seriousness. Upon being notified, our management team immediately conducted a comprehensive internal investigation and reinforced our access control procedures with all staff to ensure strict adherence at all times. We understand how unsettling this situation must have been and regret that we were unable to fully resolve the matter prior to your departure.We are equally sorry to hear that the condition of your room did not meet your expectations. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action.We value your feedback as it helps us identify areas for improvement and strengthen our service standards. Thank you once again for bringing this to our attention. We hope to have the chance to restore your confidence in us during a future stay.Warm regards,Mathurose (Rose)Resident Manager

酒店回复: Dear Zhangxiaoshu,Thank you very much for sharing your feedback and for choosing to stay with us at Chatrium Hotel Riverside Bangkok. We’re delighted to hear that you enjoyed our riverside location, delicious breakfast, and convenient shuttle boat service — it’s wonderful to know these added to a pleasant stay.We appreciate your thoughtful note regarding the hotel’s setting. Our tranquil riverside location offers a peaceful escape from the city’s hustle and bustle, while still providing easy access to major attractions via our complimentary boat service.We hope to have the pleasure of welcoming you back for another relaxing stay by the Chao Phraya River.Warm regards,Mathurose (Rose)Resident Manager

酒店回复: Dear Guest,Thank you very much for staying with us and for sharing your feedback. We are delighted to hear that you enjoyed your spacious room, complimentary mini-bar, and the stunning riverside view. It is especially gratifying to know that our team made you feel welcome and comfortable during your stay.We look forward to welcoming you back to Chatrium Hotel Riverside for another memorable stay.Warm regards,Mathurose (Rose)Resident Manager

酒店回复: 亲爱的 Andreas， 非常感谢您热情洋溢的评价！ 我们很高兴您在入住期间感受到贵宾般的待遇，并享受了位于 24 楼的宽敞客房，并欣赏到壮丽的河景。我们也很高兴得知我们友好的服务和丰盛的自助早餐完全符合您的期望。 您的高度推荐对我们意义重大，我们期待着您再次光临察殿曼谷河畔酒店，享受另一次非凡的住宿体验。 此致， Mathurose (Rose) 驻店经理

酒店回复: 尊敬的 shl89， 感谢您的好评！我们很高兴听到我们的接待员给您留下了深刻的印象，并且您喜欢宽敞的客房、免费迷你吧和丰盛的早餐。 对于您入住期间泳池无法使用造成的不便，我们深表歉意，并感谢您的理解。 我们期待您再次光临，享受更美好的体验！ 此致， Mathurose (Rose) 驻店经理