酒店回复: Dear Guest,Thank you so much for your kind and detailed feedback!We're truly delighted to hear that your stay at Chatrium Hotel Riverside Bangkok was such a satisfying experience. It’s wonderful to know you enjoyed our spacious rooms, the convenience of in-room amenities, and the variety and quality of both breakfast and lunch.Your compliments about our friendly and polite staff, excellent service, and the stunning night view from our rooftop bar mean a great deal to us. We’re so pleased to hear you felt it was well worth the stay — that’s exactly what we aim for!We look forward to welcoming you back for another memorable visit very soon.Warm regards,Mathurose (Rose)Resident Manager
酒店回复: Dear Guest,Thank you for staying with us and for taking the time to share your detailed experience at Chatrium Hotel Riverside Bangkok. We truly appreciate your honest comments, as they help us identify areas for improvement and enhance future guest experiences.We are glad to hear that you enjoyed the hotel and the balcony view, which made for great photos. At the same time, we acknowledge your feedback regarding language support, breakfast options, and local dining choices. While our breakfast is one of the areas we consistently receive high scores for, we understand your concern regarding language support. Although we currently do not have Chinese-speaking staff, we are exploring applications to assist with communication and are actively seeking to hire Chinese-speaking team members to better serve our guests.We value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay.Warm regards,Mathurose (Rose)Resident Manager
酒店回复: Dear Maosuiyilei,Thank you very much for your kind feedback and for choosing to stay with us for the second time! We’re delighted to hear that you enjoyed our prime location, the rich breakfast selection including Chinese options, and the fantastic views of the Chao Phraya River.We truly appreciate your special mention of our front desk team. It’s wonderful to know that their thoughtfulness in assisting with your ride-hailing service made your stay even more pleasant. Your kind words will be shared with the team.We look forward to welcoming you back for another memorable stay.Thank you for choosing to stay with us at Chatrium Hotel Riverside Bangkok.Warm regards,Mathurose (Rose)Resident Manager
酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are deeply concerned to learn of the issues you encountered, and we sincerely apologize for the distress and inconvenience caused during your stay. Please rest assured that the safety, security, and comfort of our guests remain our highest priorities.We take any report of missing items with the utmost seriousness. Upon being notified, our management team immediately conducted a comprehensive internal investigation and reinforced our access control procedures with all staff to ensure strict adherence at all times. We understand how unsettling this situation must have been and regret that we were unable to fully resolve the matter prior to your departure.We are equally sorry to hear that the condition of your room did not meet your expectations. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action.We value your feedback as it helps us identify areas for improvement and strengthen our service standards. Thank you once again for bringing this to our attention. We hope to have the chance to restore your confidence in us during a future stay.Warm regards,Mathurose (Rose)Resident Manager
2人觉得有用
5.0分
城景至尊豪华大床房
情侣出游
其实酒店是不错的,紧挨着湄南河,早餐也是很不错的,整体入住体验也是不错。
酒店有自己的接驳船,半小时一班,往返于中心码头,然后可以换乘brt去周边。
如果喜欢繁华的热闹市区,那就不建议到这里来了。
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酒店回复: Dear Zhangxiaoshu,Thank you very much for sharing your feedback and for choosing to stay with us at Chatrium Hotel Riverside Bangkok. We’re delighted to hear that you enjoyed our riverside location, delicious breakfast, and convenient shuttle boat service — it’s wonderful to know these added to a pleasant stay.We appreciate your thoughtful note regarding the hotel’s setting. Our tranquil riverside location offers a peaceful escape from the city’s hustle and bustle, while still providing easy access to major attractions via our complimentary boat service.We hope to have the pleasure of welcoming you back for another relaxing stay by the Chao Phraya River.Warm regards,Mathurose (Rose)Resident Manager
酒店回复: Dear Guest,Thank you very much for staying with us and for sharing your feedback. We are delighted to hear that you enjoyed your spacious room, complimentary mini-bar, and the stunning riverside view. It is especially gratifying to know that our team made you feel welcome and comfortable during your stay.We look forward to welcoming you back to Chatrium Hotel Riverside for another memorable stay.Warm regards,Mathurose (Rose)Resident Manager
在曼谷住得特别满意的一家酒店,工作人员非常热情有礼貌,服务态度特别好。酒店房间非常宽敞,洗衣服特别容易干,早餐特别丰富,午餐特别美味;顶楼酒吧夜景绝佳,特别值得入住!
页面写的有中文但是并没有会中文的前台,服务还是不错的。早餐的话可有可无(真的没什么可吃的)🤣如果起不来的话就别定带早餐的了,早餐是6:30-10:30,还有一点要说,酒店对于我和我老公来说感觉走路到离摩天轮还是有点远的,去了两次,感觉那边的东西不是太吃的惯。所以我们换到周边都是中餐的酒店了😋
还有一点,如果坐三轮摩托车一定要讲价!!!要的好贵要了我们200泰铢,酒店挺好的,阳台拍照挺好看的。就是附近没什么好吃的,门口有个711,还有个奶茶店,港餐厅。
是一家非常久远的五星级酒店
非常好的服务。
前台服务的小美女直接送到29楼,
进行了蜜月布置。
特别好的服务。
酒店的位置也好
早餐也很赞。
地理位置也好。
唯二的问题是
冰箱里面的饮料只提供一次,水无限量。
第二个问题是离开的早上,吃的食物可能有问题,在飞机上上吐下泻。
这是我第2次入住这家酒店,酒店位于核心地段,周边都是顶级5星级酒店,丰富的早餐有中式的,非常符合我们的口味,还有很棒的湄南河景色,透过窗外让人感觉惬意。尤其点赞的是酒店前台服务员,我们约的网约车来接我们跑错了地方,酒店一直打电话跟司机沟通,真的贴心
先说优点吧。这家酒店唯一让我满意的地方就是地理位置。从房间看出去的昭披耶河景色真是美极了。
除此之外,其他方面都远低于一个旅行者最基本的期待。
1. 无线网络不稳定也不安全。我根本无法工作,甚至连查收工作邮件都不行。我甚至联系了酒店的IT团队,他们也无能为力。
2. 房间大小还行,但维护得很差。卫生间墙壁有裂缝。床头柜都磨损了。
3. 一楼酒吧的饮品价格过高。
4. 冰箱里的免费饮品只有第一天有,而我住了五天。
5. 最后,吸烟者请注意。必须到酒店外面才能吸烟。我每次想抽烟都得从16楼下来。
我可能再也不会来这家酒店了。
特别差,下午刚入住没十几分钟,打开了行李箱就出门了,服务员在未经过允许的情况下开门进入,说是给我关窗户。晚上回来发现有人进入,立马查看,耳钉少了一对(我未曾拿出来过,所以不可能丢在别地)。找酒店,就给你象征性的房间找一找,第二天晚上说,服务员只进入了一分钟,要么让我报警。旅游本来时间就很赶,第二天就要去别的城市就没报警。网上查看这家酒店少东西的人挺多的。有问酒店为何刚入住,保洁就看到我们走立马进我们房间?酒店回复是给我关窗帘,简直就是给他们作案提供便利。 还有房间设施陈旧,卫生堪忧,到处都是灰层,而且被子非常潮湿,居住感好差。
其实酒店是不错的,紧挨着湄南河,早餐也是很不错的,整体入住体验也是不错。
酒店有自己的接驳船,半小时一班,往返于中心码头,然后可以换乘brt去周边。
如果喜欢繁华的热闹市区,那就不建议到这里来了。
房间特别大,mini bar免费.一起都很好.俯瞰整个riverside ,员工还是很友好的没有歧视中国人
这家酒店是世界级的。服务态度和超棒的服务无与伦比。在这里,你真的觉得自己是贵宾。房间在24楼,可以欣赏到绝美的河景。房间很大,住起来也很舒适,非常合我的心意。早餐自助餐种类丰富,有专人安排座位,还会送上第一杯咖啡。食物应有尽有,能满足各种口味。我强烈推荐这家酒店。
接待我们的前台员工非常友好,酒店附近有很多餐馆。房间很大,还有一个可以做饭的地方。迷你吧有一次免费的饮品,早餐种类也很丰富。遗憾的是,我们入住期间游泳池不能使用,但除此之外,一切都很棒!