酒店回复: Dear Zizi,Thank you very much for your perfect 10/10 score and your wonderful comments. We’re delighted to know that you were satisfied with our service, room facilities, and our prompt arrangements before your arrival. We’re also glad that the early-morning wake-up call helped you catch your flight on time.It’s great to hear that you enjoyed the in-room dining as well. Your kind words truly mean a lot to our team.We look forward to welcoming you back on your next trip to Thailand!Best regards,Kanda SaelimGuest Relations Manager

酒店回复: Dear Sheen,Thank you very much for sharing your review following your recent stay at Shama Lakeview Asoke Bangkok.We are delighted to hear that you enjoyed the spacious room, the convenient location, and the helpful service provided by our team. It is also great to know that the nearby conveniences such as Lawson, 7-Eleven, and the easy access to transportation added to the overall comfort of your stay.Regarding the building layout, our property features two towers which offer a variety of room types and layouts designed to suit different guest preferences. We continuously maintain and upgrade our facilities to ensure that all guests enjoy a comfortable and pleasant stay regardless of the room category.Thank you once again for your valuable feedback and for highlighting the great value of our larger room types. We truly hope to have the pleasure of welcoming you back again on your next visit to Bangkok.Warm regards,Management TeamShama Lakeview Asoke Bangkok

酒店回复: Dear Valued Guest,Warm greetings from Shama Lakeview Asoke Bangkok.Thank you very much for your kind and detailed review. We are pleased to hear that you enjoyed our in-room facilities, peaceful location, nearby shops, and overall value for money.We also appreciate your comments regarding the flooring and elevator wait time. Your feedback is important to us, and we will continue working on improvements to enhance our guests’ experience.Thank you again for staying with us. We hope to welcome you back soon.Best regards,Kanda SaelimGuest Relations Manager

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback with us. We’re pleased to hear that you enjoyed our convenient location, nearby dining options, fitness center, and swimming pool.We sincerely apologize for the inconvenience you experienced with the initial room regarding cleanliness, mold in the bathroom, and noise on the lower floor. We truly appreciate your understanding and are glad to know that the room change to a higher floor improved your overall comfort. Your recommendation regarding higher-floor rooms is very helpful, and we will also share your comments with our housekeeping team to further improve our standards.Thank you as well for your kind words about our cleaning staff and front desk team. It means a lot to us that you would consider staying with us again in the future.We hope to have the pleasure of welcoming you back, and we will certainly do our best to ensure an even better experience next time.Best regards,Kanda SaelimGuest Relations Manager

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback regarding your stay with us in December 2025. We truly appreciate your kind comments about our team, especially regarding the room upgrade provided by our Front Desk, as well as your positive remarks on cleanliness, service, and the surrounding area.At the same time, we sincerely apologize for the inconveniences you experienced. We are sorry to learn about the musty odor in the room and the discomfort caused by the air-conditioning airflow directed toward the bed, which affected your sleep. Your comments are taken very seriously, and we have shared them with our Engineering and Housekeeping teams for further inspection and improvement.Regarding the location, we understand your concerns about public transportation access and waiting time for taxis. While our property is situated in a quieter area, we will continue to explore ways to better assist guests with transportation options.Thank you once again for your valuable feedback. It helps us identify areas where we can improve and provide a better experience for our guests in the future. We truly hope to have another opportunity to welcome you back and deliver a more comfortable stay.Warm regards,Kanda SaelimGuest Relations Manager

酒店回复: Dear Guest,Thank you very much for taking the time to share such a detailed and thoughtful review, and for awarding us perfect scores.We are delighted to hear that you enjoyed the smooth booking process, efficient check-in, spacious and well-equipped room, and especially our fitness center. We’re glad it left a strong impression—and we hope the friendly ping-pong competition added a fun memory to your stay 😊. It’s also wonderful to know that you enjoyed our breakfast collaboration with The Breakfast Club and the hotel’s overall views.At the same time, we sincerely appreciate your understanding and feedback regarding the ongoing renovation, temporary elevator disruption, location walkability, and sound insulation. Please accept our apologies for any inconvenience caused. Your comments have been shared with the relevant teams and will be carefully considered as we continue improving our facilities and guest experience.Thank you once again for highlighting the overall value of your stay. We truly appreciate your recommendation and hope to welcome you back to Shama Lakeview Asoke in the future.Warm regards,Kanda SaelimGuest Relations Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We appreciate your comments regarding the location and understand your concerns about transportation convenience for guests without a rental car. We also regret to learn that your stay did not meet your expectations, particularly regarding room condition, cleanliness, and overall service.Please accept our sincere apologies for the inconvenience you experienced. Your comments about the room facilities, bathroom space, housekeeping standards, and suitability for families with children are taken very seriously. We have shared your feedback with our management, housekeeping, and engineering teams for immediate review and improvement, as guest comfort and cleanliness are our top priorities.Regarding the lake view, we are sorry to hear that it did not meet your expectations. Guest feedback like yours helps us better communicate room features and continue enhancing our product and services.Thank you again for your valuable comments. We truly hope to have another opportunity in the future to provide you with a more comfortable and satisfying stay.Best regards,Kanda SaelimGuest Relations Manager

酒店回复: Dear maose98K,Thank you very much for your wonderful review and for choosing to stay with us again at Shama Lakeview Asoke Bangkok. We are truly honored to know that this was already your fourth stay with us.It is especially lovely to hear that you enjoy the starfruit tree at the entrance and that our hotel gives you a feeling of being at home. Creating a comfortable and welcoming atmosphere for our guests is exactly what we strive for.We are also delighted to know that you have already booked another stay with us in May. Our team very much looks forward to welcoming you back again soon.Warm regards,Tasin PimsenManager, Front OfficeShama Lakeview Asoke Bangkok

酒店回复: Dear PPINGGGIN,Warm greetings from Sukhumvit.Thank you very much for your outstanding rating and for taking the time to share your wonderful feedback about your stay with us in December. We are truly delighted to know that you were satisfied with our amenities, cleanliness, surroundings, and service.We are pleased that you enjoyed our central location, shuttle service to 7-Eleven, as well as the swimming pool and sauna facilities. It is also rewarding to hear that you found the room comfortable and well maintained, as guest comfort is very important to us.Thank you as well for your constructive comment regarding the complimentary bottled water. We sincerely apologize for any inconvenience this may have caused and will share your feedback with our management team for review and improvement.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again for another excellent stay in the near future.Best regards,Kanda SaelimGuest Relations Manager

酒店回复: Dear holysun333,Thank you very much for taking the time to share your review and for rating your stay with us as very good.We’re pleased to hear that you enjoyed the spacious room and the great view. Thank you as well for your understanding regarding our safety policy for the balcony. We’re also glad to know that you found the layout of our two buildings convenient, especially with the pool and gym located in Building A.It’s wonderful to hear that you would definitely come back again. We truly appreciate your feedback and look forward to welcoming you back on your next visit.Warm regards,Tasin PimsenManager, Front Office