酒店回复: Dear Zhenkandaole,Greetings from Emporium Suites by Chatrium.On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Bangkok.It will be a highlight for me to share your positive comments with our team.We certainly hope that on your next visit to Bangkok, you will visit us again where you will be assured a very warm welcome.Yours sincerely,Chatchawan NapawanGeneral Manager
酒店回复: Dear Lemon tree99,Greetings from Emporium Suites by Chatrium.May I begin by thanking you for taking the time to review your time with us on this platform. As an essential source of feedback from our respected guests this site allows us to maintain the exacting standards expected of our hotel and hopefully provide a memorable stay for all who walk through our doors.I would like to take this opportunity to extend my sincere and genuine apologies for some of the aspect you have mentioned in your review which caused you some inconvenience. Please rest assured that all the points which you have kindly outlined, we will review again and find the corrective improvement in the near future or make the necessary adjustments accordingly.I would like to end by saying that we are committed to acting on the comments and feedback we receive from our guests and I hope you have the opportunity to visit us again in the near future and witness first-hand the results of your invaluable input.Sincerely yours,Chatchawan NapawanGeneral Manager
酒店回复: Dear Youshenfendewumingren,Greetings from Emporium Suites by Chatrium.May I say how happy we were to welcome you and to hear that you enjoyed staying with us. Comments such as yours are truly appreciated and inspire us to continue to offer our guests the best and most memorable stay we possibly can.We hope to have the pleasure of your company soon again where you will be assured a very warm Emporium Suites by Chatrium welcome.Sincerely yours,Chatchawan NapawanGeneral Manager
酒店回复: Dear Guest,Sawasdee Krup and Greetings from Emporium Suites by Chatrium.Thank you for your support of Emporium Suites by Chatrium and review your stay on this platform. We are more than delighted to know that you enjoyed your time with us and highly appreciate your valuable feedback.We really hope your plan will soon bring you back to Bangkok to revisit us as we would love to have the pleasure of welcoming you back as our valued guest.Sincerely yours,Chatchawan NapawanGeneral Manager
酒店回复: Dear Guest,Thank you for taking the time to share such a detailed account of your stay with us. We truly appreciate your balanced feedback and regret that your experience did not meet your expectations, particularly during an important period such as New Year’s Eve.We are pleased to hear that you found the room size comfortable, the location convenient and that our concierge team provided excellent assistance with your luggage. Your kind comments regarding their proactive service are greatly appreciated and will be shared with the team.At the same time, we sincerely apologize for the shortcomings you encountered. The issues you described regarding cleanliness, inconsistent replenishment of amenities and the condition of the washer and dryer are not in line with our standards. Your feedback has been shared with our housekeeping management to reinforce attention to detail and consistency.We are also very concerned to learn about the noise disturbance, the interaction you experienced at the front desk and the mosquito situation in public areas and the gym. Courtesy, professionalism and guest comfort are fundamental to our service and we regret that this was not reflected in your experience. These matters have been escalated to both our management teams for immediate review, including pest-control measures.Regarding the bathroom layout and amenities, we understand your disappointment. While certain design elements are fixed, we acknowledge your comments about comfort and quality and they have been shared with management as part of our ongoing review of guest experience and product standards.We sincerely regret that your stay was a letdown and that we did not leave you with a positive impression of our hotel. Your feedback is taken seriously and will be used to drive improvements across multiple departments.Thank you again for bringing these matters to our attention. We truly value honest feedback, even when it is difficult, as it helps us improve.Yours sincerely,David George VileoDirector of Rooms
2.5分
至尊豪华双床房
商务出差
房间内有蟑螂，挺恶心人的！
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酒店回复: Dear Guest,Greetings from Emporium Suites by Chatrium.First of all, thank you for sparing your valuable time to share your stay experience after your recent stay with us.Please accept our most sincere apologies for the most unfortunate discovery cockroaches in your room on your last visit. Although, it is not harmless, we are most concerned to hear of this incident. Please be informed that we have regularly pest control from the certified vendor for both guest room and in the restaurants and kitchen. It comes to our wonder of why these are escape from the detection. We have called this pest control again to do another strong treatment in your previous occupied room and the floor.We are very sorry for the inconvenience caused and as our valued guest, we hope that you will overlook this incident and will give us another opportunity to be of service to you again. We look forward to welcoming you back to Emporium Suites by Chatrium in the near future.Yours sincerely,Chatchawan NapawanGeneral Manager
酒店回复: 尊敬的SUNGCHAI，
感谢您与我们分享您的想法。我们很高兴听到您喜欢我们优越的地理位置，毗邻澎蓬BTS站、EmQuartier购物中心和Emporium商场——这确实是您入住我们酒店的一大亮点。
我们也感谢您对我们设施的评价。虽然有些地方可能有些年头了，但我们很高兴您仍然觉得这里舒适宜人。请放心，我们一直在努力维护和提升宾客体验，您的反馈在这一过程中发挥着重要作用。
我们希望很快能再次欢迎您光临。
此致，
David George Vileo
前台经理
交通方便，天铁直达，周围是三大高级商场，大门对面就是公园，房间干净，而且有西门子滚筒洗衣干衣机，完美！
酒店地点很好，离BTS站很近。
但酒店设施颇老旧，房间厕所去水不顺，有淤塞的情况，浴缸和洗脸盘渗水严重，需要每天更换毛巾来堵住渗水的问题，水压有点不稳定，阳台很污秽，所以没有步出阳台，厨房没有任何烹煮和清洁工具，连碗碟也没有，只有两个咖啡杯。
值得一赞的是工作人员和房间服务员，每次需要什么都能立即帮忙。
希望酒店能够更换一下房间的设施，否则真的浪费了这么好的一所的酒店
房间装修很普通，旧了，但是不算残，地毯也无脏感，整体卫生干净，这个行政双床房设备清单里没有洗衣机，实际是有的，也有阳台，给的楼层很高，夜晚曼谷城市天际线还是灯火璀璨很漂亮。洗澡水很大，出热很快，空调很足，厨房很大，冰箱很大，双床的床是真的不大，应该就是 0.8×1.9 尺寸，本人小个子瘦女，睡起来合适，大个子壮男估计就有点困难。
地点极佳，交通非常方便，就在贵妇三圈著名的三个 em 系列最贵的那个旁边，内部可以连通，直接进商场，在到 bts，完全可以不见日光，这一站也是去 siam，chitlom 的一条线上，到通罗日本区也只有一站，走路可到。
三个商场各有定位都非常好逛，餐饮区巨大，都是街头名小吃引进商场，三个 em 里也都有著名的 gourmet 超市， 曼谷的商业生态太优越。住在这里三天内基本走不出去，酒店旁边小街都是按摩店，酒店自带著名品牌 thann 的 spa，就是吃喝逛按一条龙，当然，曼谷很多酒店都是这样，视乎你喜欢哪个商圈吧。
早餐种类不算多，但是足够吃，食材品质都好，味道也过关。泳池不小，水非常好，游泳的人很少，健身房很大，设备很多。
综合来说，以这样的配套，这样的环境，这么便宜的价格，完全的超性价比之选。
这间公寓太棒了，地理位置也绝佳。
我们一定会再回Emporium Suites的。
想避开拥堵的交通时，坐火车出行非常方便。
Emporium的员工都非常友好和善良。
我们住得很愉快。
来看看我们公寓的景色吧！
房间非常宽敞，我很喜欢。酒店紧邻Emporium、Emsphere和EmQuartier购物中心，步行即可到达轻轨站。如果再来曼谷，我还会选择住这里。
在曼谷市中心，离轻轨和大型商场很近，楼下不远就有711 、按摩店，餐厅也很多。早餐还行，品种比较丰富。
先说优点：
1.房间面积大。价格合适。跨年也没有怎么涨价。然后有洗衣机烘干机，虽然不怎么好用，而且有异味。mini吧首轮是免费的。
2.旁边就是商场，距离BTS很近。位置比较方便。
3.门口礼宾服务比较好，会主动帮忙拿行李。
缺点：
1.卫生不达标。每天清理都还是很多污渍。然后经常忘记给我们水，要么忘记给牙膏，要么忘记给别的。比较无语。打扫很不用心。
2.很吵，马路上的声音非常吵。但还能勉强忍受。跨年夜对面酒吧实在是太吵了。跟酒店前台反馈了一下。但那个男前台全程臭脸，对我们很不爽。后面他心不甘情不愿的给我们一间没有那么吵的房间让我们过渡一个晚上，让我们第二天 10 点要归还房卡。刚好后来酒吧不吵了，我们就没有使用那个房间。前台蚊子特别多，在那里被咬了很多包。酒店没怎么除蚊子，包括健身房也是非常多蚊子。
3.洗手间不是干湿分离。只能在浴缸里洗澡。这种设计我只有在日本的快捷酒店里见过。每次洗澡都会搞得到处都是水。这一点真的很减分。
4.备品普遍比较粗糙。不太像是五星级。更像是快捷酒店的感觉。比如拖鞋就是日本的那种薄如蝉翼的拖鞋。毛巾特别粗糙。沐浴露洗发水有股脚臭味。我们都不敢用。去 711 自己买了备品。
我个人不是很推荐这个酒店。整体上还是蛮踩雷的。下次还是入住国际连锁好一点。比如万豪凯悦系酒店。这家真的槽点特别多。
房间内有蟑螂，挺恶心人的！
酒店提供的洗漱用品种类不多，建议自带护发素，或者因为交通便利，可以在附近购买。不过，这里免费提供大家爱吃的水果拼盘，还有冰镇啤酒、可乐和牛奶。尤其是那盒牛奶非常好喝，以至于我回家后也开始常备了。
酒店位置特别好，就在Phrom Phong站，而且连通着EmQuartier、EmSphere和Emporium购物中心，购物出行都超方便。虽然设施有些旧了，但房间很大，总体来说还是很不错的。