酒店回复: Dear jungleoutGreetings from The Robertson House by The Crest Collection.Thank you for your perfect rated review and for sharing your positive experience with us. All of us are delighted to know that you found our location very convenient with close proximity to the Singapore River Clarke Quay and Fort Canning MRT station as well as the direct accessibility to Changi Airport. It is also pleasing to learn that you enjoyed the spacious room and had a comfortable stay overall.All of us are truly grateful to know you will be recommending our hotel. This is indeed a huge compliment and a meaningful reward for all of us as we firmly believe that the best form of marketing for our residence and services comes from personal experiences and recommendations shared by guests who have stayed with us and we truly thank you for your kindness and trust.Thank you for giving us the great pleasure and privilege to have been of service to you.We truly hope The Robertson House by The Crest Collection remains as your choice accommodation whenever you are back in Singapore.All of us earnestly look forward to welcoming you back and being of service you again.We are at your service, and we wish you well.Kind regards,The Robertson House Team

酒店回复: Dear Valued Guest,Greetings from The Robertson House by The Crest Collection.Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologise for the issues you encountered with the cleanliness of your room, the mattress, and the level of service provided. The experience you described does not reflect the standards we strive to maintain, and we regret the inconvenience and discomfort this caused during your stay.Please be assured that your comments will be reviewed carefully to address the lapses in housekeeping and service, and to implement the necessary measures to prevent a recurrence. Feedback such as yours is invaluable in helping us improve the overall guest experience.We hope you will give us a chance to welcome you back for a better experience and recover your trust in our service.Kind regards,The Robertson House Team

酒店回复: Dear Valued Guest,Greetings from The Robertson House by The Crest Collection.Thank you for sharing your feedback following your stay. We sincerely apologise that the room assigned did not meet your expectations in terms of size, lighting, and overall comfort. Your comments regarding the musty smell and room location have been noted and shared with our team to ensure appropriate measures are taken to improve guest experience.We sincerely hope you will give us another chance to welcome you back for a better stay experience at our hotel.We wish you well.Kind regards,The Robertson House Team

酒店回复: Dear Noahdontcrazy,Greetings from The Robertson House by The Crest Collection.Thank you very much for sharing your perfect rated review. We are delighted to know that you had an enjoyable stay and that the amenities provided in the room, including the Perrier in the minibar, added comfort to your experience. Your feedback on the room size is appreciated, and we are glad that it remained fully equipped to meet your needs.We are especially grateful for your kind words regarding our Guest Service team members. Your compliments mean a great deal to all of us. The team takes great pride in delivering prompt, attentive and professional service, and it is wonderful to know that their efforts made a positive difference to your stay. We are pleased that the Front Desk team was able to assist you immediately with a room change and ensure your comfort.Thank you also for highlighting the convenience of our location. While there are ongoing construction works in the vicinity, it is reassuring to know that access to nearby areas and essential amenities such as the 7-Eleven store remained easy and manageable for you.We sincerely appreciate your thoughtful feedback and your trust in choosing to stay with us. All of us look forward to welcoming you back for another pleasant stay.We are at your service and we wish you well. Kind regards,The Robertson House Team

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at The Robertson House by The Crest Collection. We sincerely regret to learn that your experience did not meet your expectations, and please accept our heartfelt apologies for the shortcomings you encountered.We are truly sorry to hear that the room size and the limited number of electrical outlets caused inconvenience during your stay. Your comments regarding room comfort and functionality are important to us as part of our ongoing efforts to enhance the guest experience.We are particularly concerned by your feedback regarding the service attitude of our staff and the delay in housekeeping despite multiple requests. This is not reflective of the standards of courtesy, professionalism, and responsiveness that we strive to uphold. Please be assured that your comments have been shared with the relevant management teams for immediate corrective action.We value your feedback, as it allows us to identify areas that require improvement. While we regret that we did not deliver the level of service expected of a five-star property during your stay, we appreciate you bringing these matters to our attention.Thank you once again for your valuable feedback. We hope to have the opportunity to restore your confidence in The Robertson House by The Crest Collection in the future.Warm regards,The management of The Robertson House

酒店回复: Dear Nichole Pei,Thank you very much for choosing to stay with us at Citadines Rochor Singapore and for taking the time to share your detailed and thoughtful feedback.We are delighted to hear that you found our service team to be very friendly and that our location provided you with convenient access to the subway station and nearby Clarke Quay. It is also pleasing to know that you were satisfied with the completeness of the room facilities and that the in-room water dispenser was a thoughtful and convenient feature during your stay.Your kind comments are greatly appreciated and will be shared with our team as encouragement to continue delivering warm and attentive service to all our guests.We look forward to the pleasure of welcoming you again in the future and remain at your service should you require any assistance to make your next stay even more enjoyable.Warm regards,The management of The Robertson House

酒店回复: Dear DanielFYX,Greetings from The Robertson House by The Crest Collection.Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our central location, within walking distance of major attractions and conveniently close to the NS and DT subway lines. It is also wonderful to hear that you appreciated the ambiance of the hotel, the quality of our restaurant, and the comfort of the bedding and pillows.At the same time, we apologise for the slight odor you noticed in the bathroom and for any inconvenience regarding the room size. Your feedback is very important to us, and we will share your comments with our team to ensure that our guests continue to enjoy a comfortable and pleasant stay.We sincerely appreciate your insights and hope to have the pleasure of welcoming you back to The Robertson House by The Crest Collection for another enjoyable experience.We are at your service and we wish you well. Kind regards,The Robertson House Team

酒店回复: Dear David,Greetings from The Robertson House by The Crest Collection.Thank you for sharing your positive feedback following your stay at our hotel. We are pleased to know that you found our location convenient, with easy access to the subway, nearby shopping options, and attractions such as Clarke Quay. Our team takes pride in ensuring that every guest has a comfortable and enjoyable stay, and your kind words are truly appreciated.We look forward to welcoming you back for another enjoyable stay in the future.We are at your service, and we wish you well. Kind regards,The Robertson House Team

酒店回复: Dear Valued Guest,Greetings from The Robertson House by The Crest Collection.Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused during your stay, particularly regarding the room key incident. Please be assured that guest safety and security are of the utmost importance to us, and your comments have been shared with our team to reinforce our procedures and prevent such occurrences in the future. We are also pleased that our team was able to promptly assist with resolving the matter and offer compensation for the taxi fare, and we appreciate your understanding.Regarding your feedback on the absence of power sockets in our bathrooms, please allow us to share that our guests’ safety is of utmost importance. The wet surroundings in bathrooms pose a greater risk of electric shock than anywhere else in the room, and for this reason, we do not provide sockets in these areas. We seek your kind understanding in this matter.We appreciate your candid feedback, which helps us review and improve our operations, and we hope to have the opportunity to provide a smoother and more comfortable experience for all our guests in the future.Kind regards,The Robertson House Team

酒店回复: Dear Zoemontez,--Thank you very much for your kind and detailed review of your recent stay at The Robertson House by The Crest Collection.--We are truly delighted to hear that you and your children had a comfortable and satisfying experience with us. –It is wonderful to know that our central location, just steps from Clarke Quay, the Mass Rapid Transit station, nearby parks, and the scenic Singapore River, contributed to an enjoyable and convenient stay for your family.--We are also glad to hear that the room met your needs and that the in-room amenities, including the coffee maker and sparkling water, added a thoughtful touch to your stay. –Your comments about our daily housekeeping service and the dining options at our restaurant are very much appreciated. We are pleased that the daily dining credit was useful and enhanced your experience.--Thank you once again for your kind words and for sharing your recommendation. We would be thrilled to welcome you and your lovely family back for another memorable stay on your next visit to Singapore.--Warm regards,The management of The Robertson House