I booked two rooms and when we got there, there was nobody at the front desk.Nobody at the store crossed the street.No one answered their phones.They still took my money and we had to go to a different hotel
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酒店回复: Dear Guest,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the absence of staff at the front desk and the issue of being charged without receiving service. We are currently investigating this matter and will ensure that any incorrect charges are rectified promptly.To assist you further, please contact our customer service team at [customer service email/phone number]. We are committed to resolving this issue and hope to regain your trust in the future.Thank you for your understanding.Team OYO
1.0分
商务出差
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Don’t book here
Bugs, dirty, no cable tv, filthy and smelly, the pictures online are NOT from that motel.
Major issues with payment, asked to be released from the reservation, hotel agreed, but did not cancel online with, so was charged by ******* as a no show 🙄. I did show, but this motel nasty, and false advertises.
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酒店回复: Dear Mary,We sincerely apologize for the issues you encountered at Wheeler Inn Texas, US-83 By OYO, including cleanliness, amenities, and billing concerns. Your feedback is being reviewed to prevent similar issues in the future.Warm regards,LisaWheeler Inn Texas, US-83 By OYO
5.0分
其他
Will just say you get what you pay for. The lady that checked me in was very nice!!
2.0分
其他
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This is a run down place ,.. the bed was terrible, awful smell in the room ,didn't feel safe ,.. we were the only people there ,..i just needed a place to sleep a few hours and then back on the road. We were out by 3:15 am and dont have any plans on returning. My wife says its the worst room she had seen in thirty years.. the only positive was the AC worked really good
2.0分
商务出差
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Run down property. Sheets and towels nice and clean, water was warm and shower worked. However. but carpet was bad, floor in toilet was bad, outside door bad. For the price it was OK since no bed bugs.
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酒店回复: Apologies for the inconvenience caused, Torbjorn! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Lisa
2.0分
商务出差
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One bed had a mattress that you could feel every spring in it, TV didn’t work at all and the bed linens aren’t made for this time of year. No top sheet and a very light bedspread. HVAC unit is on its last legs and very noisy. Probably wouldn’t stay there again
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酒店回复: We are sorry to hear about your experience, Mike! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Eva
2.0分
其他
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Keep passing along
Just passing through town, and I would not stay here again unless I absolutely had to. I knew by the price somewhat I was getting into, but I still expected more. (Like basic cleanliness)
The overall condition was run down, and that part I could deal with. I did NOT expect there to be hair on the bedsheets and some of the towels. I was thankful to be by myself so nobody could see the conditions I put myself in.
5.0分
其他
We were delighted by this small hotel. Although the building is old, the room was clean and comfy, a pleasant surprise.
3.0分
商务出差
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Ok for the price
The carpet was dirty, shower tile ledge was falling apart, super basic room.
But, the bed was comfortable and clean, the location is quiet, the heater worked well, and plenty of hot water
我在这家酒店预订了房间，晚上11:30左右到达，发现它关门了，我举报了，酒店不肯退我的钱，声称我使用了该服务，这是不真实的，我可以证明这一点。
I booked two rooms and when we got there, there was nobody at the front desk.Nobody at the store crossed the street.No one answered their phones.They still took my money and we had to go to a different hotel
Don’t book here
Bugs, dirty, no cable tv, filthy and smelly, the pictures online are NOT from that motel.
Major issues with payment, asked to be released from the reservation, hotel agreed, but did not cancel online with, so was charged by ******* as a no show 🙄. I did show, but this motel nasty, and false advertises.
Will just say you get what you pay for. The lady that checked me in was very nice!!
This is a run down place ,.. the bed was terrible, awful smell in the room ,didn't feel safe ,.. we were the only people there ,..i just needed a place to sleep a few hours and then back on the road. We were out by 3:15 am and dont have any plans on returning. My wife says its the worst room she had seen in thirty years.. the only positive was the AC worked really good
Run down property. Sheets and towels nice and clean, water was warm and shower worked. However. but carpet was bad, floor in toilet was bad, outside door bad. For the price it was OK since no bed bugs.
One bed had a mattress that you could feel every spring in it, TV didn’t work at all and the bed linens aren’t made for this time of year. No top sheet and a very light bedspread. HVAC unit is on its last legs and very noisy. Probably wouldn’t stay there again
Keep passing along
Just passing through town, and I would not stay here again unless I absolutely had to. I knew by the price somewhat I was getting into, but I still expected more. (Like basic cleanliness)
The overall condition was run down, and that part I could deal with. I did NOT expect there to be hair on the bedsheets and some of the towels. I was thankful to be by myself so nobody could see the conditions I put myself in.
We were delighted by this small hotel. Although the building is old, the room was clean and comfy, a pleasant surprise.
Ok for the price
The carpet was dirty, shower tile ledge was falling apart, super basic room.
But, the bed was comfortable and clean, the location is quiet, the heater worked well, and plenty of hot water