酒店回复: Hi Dylan, I didn’t receive a request from you for a refund. Normally when you’re planning to rebook with new dates or you made a mistake and need to make a change, we are happy to approve a refund. If you reach out to ******* about a refund but you don’t hear back, try reaching out to us directly to make sure we’ve received your request.
酒店回复: Thank you for sharing your feedback. I’d like to clarify a few points for future guests who might read this review. First, regarding the "hunted place" comment, I assume you might have meant something else but just to clarify for others, we are a glamping site, offering a more rustic experience closer to nature. Our accommodations are designed to reflect that experience, which may differ from traditional hotels or resorts.We apologize that you didn’t receive your check-in details—unfortunately, we weren’t provided with an email address with your booking. I’m glad I was nearby and able to assist you in person. Our shared facilities, including our bathrooms, are cleaned twice daily, though being in a rural environment, it’s possible that small spider webs can form quickly after cleaning. We’ll continue to be vigilant in our efforts to maintain a clean space for all guests.It's important to note that our property and the experience we offer might not be what everyone is accustomed to. We encourage all potential guests to read the details in our listing carefully to ensure that our setting aligns with expectations.While we’re sorry that your experience didn’t fully meet your expectations, we hope future stays in the Bruce Peninsula are more to your liking.
5.0分
情侣出游
原文
翻译提供方:Google
这是一间非常舒适的小屋,有一张舒适的床和柔软的地垫。
门外的野餐桌让烹饪变得轻松。
对我们来说非常棒。
我们肯定会考虑再次回来。
谢谢
5.0分
其他
The studio was clean, cozy, and felt homey. Loved the decor and the fireplace. The garden was nice to explore, and the goats were super cute! Will return!
2.0分
家庭亲子
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Went to our room and it was not cleaned after the last lock box was open for key already. We had a late arrival it was dark and we were tired. Contacted my email and text and phone and was given a different room to replace. It wasn't upgrade. They acted fast. They explained their housekeeping did not arrive that day and then another room was in the same condition. Two coffees per person per day is available which we had one coffee in the morning but there was no sugar and only a total of two cups available. We didn't feel we wanted to complain so I had what there was and left The upgraded room was neat clean and orderly as was the shared bathroom facilities. The property is charming. They may have had a hiccup but they made up for it plus my son has stayed there twice before and never has experienced anything like that it was always orderly and well organized.
不要住在主屋
这是我们唯一能住的地方。我们住在主屋,共用卫生间。这个地方很脏,需要彻底翻新,粉刷和清洁。马桶座圈上有头发,门很脏,窗台上有死虫子,入口处没有室外照明等等。
优点是空调和电源插座。可惜的是,******* 的房间设施清单上写着有浴室。这间浴室至少由 5 个“房间”(10 个人)共用。这和我们预期的不一样,******* 和酒店都处理了投诉。房东非常不作为,即使我们给她发了信息,她也知道我们的车停错了。关于浴室——淋浴和马桶分开,甚至洗手池也分开会更合理,因为使用其中一个会妨碍使用其他的。欢迎邮件中能清楚地说明设施情况就更好了。如果浴室的情况和预期的一样,我们就能接受这间古怪的住宿。我们有消化问题,如果早知道浴室的情况,就不会预订这间住宿了。
漂亮的房子,安静,志同道合的客人,共用厨房设施齐全,室外厕所和室内浴室非常干净,很容易找到,地理位置优越,靠近海滩、保护区和城镇。
这是一篇很难写的评论。一方面,我真的认为梦想家写作农场是个很酷的地方。另一方面,也存在一些问题:
- 我们住的工作室闻起来有霉味和陈腐味。这已经够糟糕了,我和妻子都不能在这里过夜。
- 有些场地维护得不好。离我们家门口不远的地方有一堆垃圾。
- 应该能激发写作灵感的小溪大部分都干涸了。旁边的码头和椅子能激发灵感——只需要打磨和油漆。
- 房间里有一张纸条,呼吁人们在发布负面评论时要慎重。
前三个问题可以通过一些工作来解决,但最后一个问题令人担忧。业主有点恳求你不要在网上发布任何负面信息——他们希望直接联系他们解决问题。名义上这似乎是负责任的——业主希望亲力亲为。不幸的是,人们根本没有发布任何批评或负面的内容。
因此,梦想家写作农场获得了非常高的星级评价,而根据我们的经验,这是不值得的。事实上,这是误导性的——“卓越”的评级根本不正确。
我们已经联系了业主,他们似乎反应迅速。我们祝他们一切顺利,希望他们能够扭转局面。
美丽的地方,我们随时都会再去。
对于那些喜欢亲近自然、远离人群的人来说。
它位于偏僻的地方,但非常美丽和宁静。我唯一要说的是,他们的取消政策非常严格。我在预订的日子犯了一个错误,即使在预订 10 分钟后申请退款也无法获得退款。我最终不得不再次预订这次旅行。设置时要小心。
当我们到达时,我丈夫看着我说我预订了一个狩猎区。谢天谢地,主人就在附近,给了我入口密码,因为我没有通过电子邮件收到。淋浴区有前一位客人留下的一块肥皂。床边和床后面有几张蜘蛛网。我觉得他们提供的服务太贵了。
这是一间非常舒适的小屋,有一张舒适的床和柔软的地垫。
门外的野餐桌让烹饪变得轻松。
对我们来说非常棒。
我们肯定会考虑再次回来。
谢谢
The studio was clean, cozy, and felt homey. Loved the decor and the fireplace. The garden was nice to explore, and the goats were super cute! Will return!
Went to our room and it was not cleaned after the last lock box was open for key already. We had a late arrival it was dark and we were tired. Contacted my email and text and phone and was given a different room to replace. It wasn't upgrade. They acted fast. They explained their housekeeping did not arrive that day and then another room was in the same condition. Two coffees per person per day is available which we had one coffee in the morning but there was no sugar and only a total of two cups available. We didn't feel we wanted to complain so I had what there was and left The upgraded room was neat clean and orderly as was the shared bathroom facilities. The property is charming. They may have had a hiccup but they made up for it plus my son has stayed there twice before and never has experienced anything like that it was always orderly and well organized.