酒店回复: Dear Guest,Thank you for your outstanding 10/10 rating and for sharing such wonderful feedback following your stay.We are delighted to know that you appreciated our prime location between the subway stations, enjoyed the breakfast, and found our poolside amenities thoughtful and convenient. Your kind words are truly motivating for our team, who take pride in ensuring every guest enjoys a memorable experience.We look forward to welcoming you and your family back to Grand Mercure Kuala Lumpur Bukit Bintang for another exceptional stay.Warm regards,Management
酒店回复: Dear Chali,Thank you for sharing your detailed feedback following your recent stay with us.We are delighted to know that you appreciated the overall design of the hotel, as well as the cleanliness, amenities, and surroundings. Your kind recognition is truly valued.At the same time, we sincerely regret the concerns you experienced regarding the payment process. Please allow us to clarify that guest data security and privacy are of utmost importance to us. We do not retain or request sensitive credit card information beyond what is required under strict and secure payment procedures. Nevertheless, we are concerned to learn that the process caused you discomfort, and we will immediately review this matter with our team to ensure that all procedures are communicated clearly and handled professionally at all times.Regarding Alipay for tourist tax payment, we appreciate your suggestion and will take it into consideration as we continuously evaluate ways to enhance convenience for our international guests.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Grand Mercure Kuala Lumpur Bukit Bintang for an even more seamless experience in the future.Warm regards,Management
酒店回复: Dear Guest,Thank you for sharing your detailed feedback regarding your recent stay in our Superior Room.We sincerely apologize for the multiple issues you encountered, including the cleanliness of your room, the amenities, and the breakfast billing experience. Please know that this is not reflective of the standards we strive to uphold at Grand Mercure Kuala Lumpur Bukit Bintang. Your comments have been shared with the relevant teams to ensure immediate corrective action and prevent similar situations from occurring in the future.We greatly appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to restore your confidence in our services and provide a proper Grand Mercure experience should you choose to stay with us again.Warm regards,Management
酒店回复: Dear Jiaojiaodaye,Thank you for sharing your wonderful feedback following your stay in our Superior Room.We are pleased to hear that you enjoyed our convenient location near the BTS Skytrain station and the night market, as well as the quality of our hotel. Your comments on our breakfast have been noted, and we appreciate your insights.We look forward to welcoming you back to Grand Mercure Kuala Lumpur Bukit Bintang for another enjoyable stay.Warm regards,Management
酒店回复: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Kuala Lumpur Bukit Bintang.We sincerely regret the unsettling experiences you encountered, including the internet outage, missing amenities, and the incident in your room during the night. Please accept our sincerest apologies, as this is not reflective of the standards we uphold for guest safety, comfort, and privacy. Your concerns regarding staff conduct and communication have been escalated to our management team for immediate review, and we are taking this matter very seriously.We greatly value your feedback, as it helps us identify areas for urgent improvement. Should you wish to discuss your experience further, please contact us directly at [hotel contact] so we can address your concerns personally and take appropriate corrective measures.Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in our hotel in the future.Warm regards,Management
酒店回复: Dear Guest,Thank you for your fantastic feedback following your stay in our Superior Room.We are delighted to hear that you enjoyed your stay, especially as a Mayday fan, and found our location convenient with plenty of dining options. We also appreciate your constructive comment regarding our service and will continue to strive for improvement to make every guest experience even better.We look forward to welcoming you back to Grand Mercure Kuala Lumpur Bukit Bintang for another memorable stay.Warm regards,Management
酒店回复: Dear Guest,Thank you for your outstanding 10/10 rating and for sharing such wonderful feedback following your stay in our Superior Room.We are delighted to hear that you enjoyed our elegant and quiet environment, as well as the attentive service from our team. It is especially rewarding to know that you chose to extend your stay and found exceptional value in your experience with us. Your kind words are truly motivating and will be shared with our Heartists, who take pride in creating memorable stays for every guest.We look forward to welcoming you back to Grand Mercure Kuala Lumpur Bukit Bintang for another outstanding stay.Warm regards,Management
5.0分
高级房，配备一张特大床或两张单人床
情侣出游
对面就是阿罗街，出行方便。酒店内部也很干净卫生，床不硬不软，很舒适。
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酒店回复: Dear Guest,Thank you for sharing your outstanding feedback following your stay in our Superior Room.We are delighted to hear that you enjoyed our prime location opposite Jalan Alor, as well as the cleanliness and comfort of your room. Your kind words are greatly appreciated and will be shared with our team, who take pride in providing a welcoming and comfortable stay for our guests.We look forward to welcoming you back to Grand Mercure Kuala Lumpur Bukit Bintang for another memorable stay.Warm regards,Management
酒店回复: Dear Guest,Thank you for your kind review and for awarding us an 10/10 rating following your stay in our Superior Room.We are delighted to hear that you appreciated our convenient location near Jalan Alor, shopping malls, and the attractions of Bukit Bintang and Chinatown. Your positive feedback is truly encouraging and will be shared with our team, who take pride in delivering memorable experiences for our guests.We look forward to welcoming you back to Grand Mercure Kuala Lumpur Bukit Bintang for another enjoyable stay.Warm regards,Management
4.2分
高级房，配备一张特大床
情侣出游
设施：很新，毕竟刚装修过。
卫生：到处都比较干净。
环境：不错，马路对面就是超市，附近吃饭也很方便。
服务：没什么服务，半夜还有工作人员开错了房门。
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酒店回复: Dear Lanpixie,Thank you for sharing your feedback. We’re glad you found the hotel facilities and cleanliness satisfactory and appreciated our convenient location. We apologize for the room door incident and have addressed this internally to ensure it doesn’t happen again. We hope to welcome you back for an even smoother stay.Warm regards,Management
地理位置不错，在两个地铁站之间，去哪都很方便。早餐好吃，很合爸妈口味。三楼有泳池，泳池边有准备浴巾和饮用水，很不错。
设计整体不错，酒店设计不错。唯一点欠缺的就是付款不能用支付宝交旅游税。而且刷信用卡 付款成功了 还要我拿卡号及卡日期 非常不专业 有盗卡风险。希望规范员工行为。。。
这可能是我住过最差的一家美爵酒店，应该是原来一家老酒店刚改造的。首先冰箱里放着不知是前客人还是员工的半瓶可乐。洗发液和沐浴液是空的，打电话前台安排一个小哥拿了一个瓶子挤进了不同的罐子里，原来洗头膏和沐浴液只在客房存在分离，其实是一种东西。床头没有纸巾盒。床单上有污渍痕迹没有拍照。我记得预定的时候含了早餐，
吃饭的时候收了82马币早餐费，我说既然收费退房的时候一起结算反正有押金，可是怕我不给追到了客房来要。吹头发的吹风机不如一个快捷酒店的，很久吹不干，以上建议避免踩雷。
地出行方便，距离轻轨站步行7-8分钟，夜市步行5分钟，早餐偏印度口味居多，是一家具备品质和地理位置不错的酒店
说一个让人比较后怕的事情，在这家酒店入住了三晚，第一晚遇到酒店网络崩溃，整个酒店无Wi-Fi信号三个小时+，当天因为在外面玩回去得比较晚，不知道这个情况，但因为房间缺少用品（浴巾只放了一条，纸巾未补充）在电话一直无法接通前台的情况下，遂独自下楼去前台询问。在等候电梯的时候遇见自称是“同层住客”，一直强行搭话，本人没理。在前台询问后告知网络问题和电话拨打人数过多无法接听。了解情况后我准备返回房间，该“住客”立即也尾随，在电梯门口却不先下电梯一直跟在我后面看具体房间号。回房间不到五分钟，一位工作人员一直敲门（当时已经晚上12.多了），在我开了勿扰且未回应他的情况下，持续敲门。忍无可忍从浴室出来开门，工作人员意味不明拿着手机说要对我房间空调面板进行拍照，我反问原因，这位男工作人员只说是我这个房间进行了问题反馈，他接到要求来对面板拍照。我告知他我房间并没有出现问题且不愿意让他半夜进来拍照，谁知道他还准备装听不懂进房间。忍无可忍我只得撒谎告诉他“我男朋友已经睡觉了，你是准备叫醒他吗”并堵住了门口，他才放弃。
这件事情让我整晚都睡得非常不好，虽然酒店离亚罗街夜市很近，但是这样的服务水准实在不敢让我再次入住，特别是单独出行的女性一定要注意安全！
酒店挺行的，特别多五迷老师，就是人有点多，其他还好，希望酒店下次可以加强服务，周围也挺方便的，很多吃的
环境优雅安静，而且服务态度好，比对面的住宿条件好很多，住完了还继续续住了，住了这么多酒店，这家性价比比较高
对面就是阿罗街，出行方便。酒店内部也很干净卫生，床不硬不软，很舒适。
离亚罗街近，隔音还行，偶尔有摩托车的声音，和朋友睡的都挺好的，服务可以，干净卫生，喜欢他们柚子香的洗护用品。
设施：很新，毕竟刚装修过。
卫生：到处都比较干净。
环境：不错，马路对面就是超市，附近吃饭也很方便。
服务：没什么服务，半夜还有工作人员开错了房门。