酒店回复: Dear No,Thank you for your feedback and for rating your stay 8.5/10. I am pleased to hear that you found the room spacious and clean, appreciated our convenient location near the University of Melbourne, and enjoyed the convenience of the kitchen and laundry facilities.Your comments are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.Kind Regards,Salina ShahGeneral Manager
酒店回复: 尊敬的 W A Hisyam,
感谢您的宝贵反馈以及给予我们 10/10 的完美评分。很高兴您和家人入住愉快,并认为公寓宽敞、设施齐全、设施周到。
尤其值得欣慰的是,我们的位置、安全的私人停车场以及 Victoria 和我们团队提供的周到服务,为您的入住体验带来了积极的提升。我们非常感谢您的好评和推荐,期待您和家人下次光临。
此致,
Salina Shah
总经理
酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Please note that we are The Eminence Apartments by CLLIX, a self-contained serviced apartment, rather than a traditional hotel, which may differ from the experience offered by other properties.We regret the issues you encountered with the room condition and cleanliness. Your comments regarding the comforter, floorboards, and overall maintenance have been noted and will be addressed with our housekeeping and maintenance teams to improve the guest experience.During your stay, we encourage all guests to reach out to our reception team, as we would be happy to assist and ensure your comfort, including addressing any concerns with your apartment.We appreciate your feedback, as it helps us identify areas for improvement, and we hope to have the opportunity to provide a better experience in the future.Kind Regards,Salina ShahGeneral Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback and for awarding us a perfect 10/10. We are delighted to hear that you enjoyed our convenient location and the self-catering facilities in the rooms.It is wonderful to know that having a kitchen allowed you the flexibility to prepare your own meals, and that nearby amenities added to the convenience of your stay.We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Kind Regards,Salina ShahGeneral Manager
酒店回复: Dear Valued Guest,Thank you for your rating of 9.2 and for sharing your feedback. We are delighted to hear that you enjoyed our convenient location near the city and Melbourne University, and that you found the apartment spacious, clean, and welcoming.We are pleased you appreciated our friendly staff and the comprehensive facilities, including the washing machine, dryer, dishwasher, and fully equipped kitchen. We also note your comments regarding bringing your own slippers and bottled water, as well as the need to further enhance certain hygiene details. Your feedback is valuable and will help us continue to improve our services.We look forward to welcoming you back for another enjoyable stay.Kind Regards,Salina ShahGeneral Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. I am sorry to hear that aspects of your stay did not meet your expectations, particularly regarding the cleanliness and condition of the room and furnishings. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our housekeeping and maintenance teams for immediate review and rectification.Regarding the location, please note that the nearest tram stop to The Eminence is the State Library/Melbourne Central stop along Swanston Street, approximately a 10-minute walk from our front doors (about 700 metres). Additionally, there is a tram stop just around the corner from our building, only a 1-minute walk away. However, please be aware that boarding a tram from this stop and travelling into the free tram zone incurs a fare of $5.30 as of March 5, 2024, and Myki prices have been increasing over time.Should you require any assistance during your stay, we strongly encourage you to contact our reception team. We are always happy to assist and ensure your comfort throughout your visit.We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future.Kind Regards,Salina ShahGeneral Manager
酒店回复: 尊敬的客人:
感谢您抽出时间提供详细的反馈。我们非常感谢您对我们地理位置和宽敞的家庭住宿环境的积极评价。
然而,对于您遇到的清洁问题,尤其是餐具室和洗衣机的问题,以及淋浴间设计带来的不便,我深表歉意。我们也注意到您对毛巾以及补充政策沟通不畅的反馈。请放心,我们可应要求提供每日毛巾服务,但需额外收费,我们将确保在入住时更清楚地告知您此信息。
对于您遇到的任何服务问题,我们深表歉意,并将与我们的团队一起解决这些问题,以提升我们的标准。如果您再次选择入住我们酒店,请在入住期间随时联系前台,我们将非常乐意为您提供帮助并及时纠正任何问题。
再次感谢您的宝贵反馈。
此致,
Salina Shah
总经理
点评来源 Trip.com
5.0分
一卧室公寓
情侣出游
设施:非常齐全,洗衣机烘干机一应俱全
卫生:干净整洁,住起来很舒服
环境:优美舒适,且房屋面积很大,有客厅阳台,住起来很舒服
服务:热情周到,积极帮助解决问题
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酒店回复: Dear Valued Guest,Thank you for your excellent review and 10/10 rating. We’re delighted to hear that you enjoyed every aspect of your stay, from the well-equipped facilities and cleanliness to the spacious, comfortable environment.It’s especially rewarding to know that our team provided warm and attentive service, and that their efforts helped make your stay more enjoyable.We truly appreciate your feedback and look forward to welcoming you back in the future.Kind Regards,Salina ShahGeneral Manager
3.1分
一卧室公寓
其他
房间还可以,但是走廊里充满了**味。酒店标榜是无烟酒店但是整个走廊都是很浓的**味,对人的健康都有影响。避雷。the corridor is filled with smell of **** while the hotel apartment itself is supposed to be smoke free.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback following your recent stay. I sincerely regret to hear about the unpleasant cigarette smell in the corridor, as we take our non-smoking policy very seriously to ensure a clean and healthy environment for all guests.Please be assured that your comments have been shared with our housekeeping and building management teams so that appropriate action can be taken to investigate and address this issue promptly. Should you encounter any concerns during a future stay, please do not hesitate to reach out to our reception team as we would be happy to assist.We appreciate you bringing this to our attention, as it helps us maintain the high standards we aim to provide. I hope we will have the opportunity to welcome you back for a much-improved experience.Kind Regards,Salina ShahGeneral Manager
房间很大,卫生干净,地点还可以,靠近墨尔本大学。有厨房,洗衣机烘干机真是很方便。
我们一家人在The Eminence度过了一个美妙的假期。酒店地理位置极佳,步行10分钟即可到达墨尔本市中心(CBD),方便我们徒步探索这座城市。在我们入住期间,服务一直非常出色。Victoria和她的团队始终反应迅速,乐于助人,及时解答了我们所有的疑问。
对我们来说,一大亮点是安全的私人停车场,这让租车出行变得异常方便,尤其适合市区外的短途旅行。公寓本身宽敞、设施齐全,考虑周到。我们很喜欢干净且一应俱全的便利设施,包括洗碗机、烤箱、洗衣机和烘干机,以及全套厨房餐具。
总的来说,这是一次非常棒的体验,住得舒适,位置优越,还有一个出色的团队提供支持。下次来墨尔本我们一定会再选择这里。
其实不应该叫酒店,就是一个酒店式公寓。房间老旧,隔音差,携程定的客户根本不给高楼层,和宣传的照片完全是两个概念。六月定的1100多一个晚上,那时候万怡也只有7-800一晚,被子就是两根床单里夹了一根毯子,毯子非常脏。除了离魔大近,其他无一优点!想要预定的小伙伴们,慎重!避免踩雷!地板也是有裂缝的,洗衣机这是刚进房看到的,说明管家根本没有清洁过。
酒店位置挺好的,出行方便,逛街购物都挺便利的。房间自带厨房,想自己下厨也可以,附近超市买些食材回来,轻松搞定
地理位置不错,离city和墨尔本大学都很近。很温馨清爽宽敞,工作人员也非常友好。设施很齐备,有洗衣机烘干机洗碗机,厨具也都一应俱全。需要自备拖鞋和矿泉水。卫生细节可以在加强。
房间好多灰尘,特别是洗手间门后及洗衣机那边。床单很脏,枕头也是很差的那种,打开枕头套,枕芯有发黄,床也很软,床单的质量都是很旧和差的,还不如国内的七天酒店。厨房的铲子都烧焦了。我们住了八天,第四天可以打扫一次,地板也没有拖。住的是一楼,楼下旁边是餐厅,晚上的时候会有油烟味。酒店的位置不在免费电车范围,要乘坐两个站才能到免费电车区域。
位置非常不好 方圆几里没有便利店和餐厅 非常荒凉 房间也很不好 没有任何视野 窗外就是对面的楼 窗帘透光 如果晚上客厅开灯 即使拉着窗帘对面也会看到里面 没有隐私可言 给了押金因为我迟到了一会退房 200刀一分钱不退还给我 前台几乎看不到人 好几次没人打扫房间我下去要新毛巾或者纸巾基本上都看不到前台有人 这是一次非常差的体验
酒店位置很好,对于家庭来说空间也足够大,但是清洁度不太好。房间有灰尘,特别是厨房储藏室。洗衣机里竟然有酱油,幸好我们在放衣服进去之前发现了,不然肯定会弄脏衣服,而且可能还得我们自己负责清洁。
淋浴房有点奇怪,玻璃门下方没有密封条,所以洗澡水很容易流到厕所区域外面。
至于洗漱用品,要注意毛巾不是每天都会补充。入住时没有人告诉我们这一点,直到第三天才被告知如果需要更换毛巾是需要收费的。总的来说,服务有点不稳定。
设施:非常齐全,洗衣机烘干机一应俱全
卫生:干净整洁,住起来很舒服
环境:优美舒适,且房屋面积很大,有客厅阳台,住起来很舒服
服务:热情周到,积极帮助解决问题
房间还可以,但是走廊里充满了**味。酒店标榜是无烟酒店但是整个走廊都是很浓的**味,对人的健康都有影响。避雷。the corridor is filled with smell of **** while the hotel apartment itself is supposed to be smoke free.