酒店回复: Dear No,Thank you for your feedback and for rating your stay 8.5/10. I am pleased to hear that you found the room spacious and clean, appreciated our convenient location near the University of Melbourne, and enjoyed the convenience of the kitchen and laundry facilities.Your comments are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.Kind Regards,Salina ShahGeneral Manager

酒店回复: 尊敬的 W A Hisyam， 感谢您的宝贵反馈以及给予我们 10/10 的完美评分。很高兴您和家人入住愉快，并认为公寓宽敞、设施齐全、设施周到。 尤其值得欣慰的是，我们的位置、安全的私人停车场以及 Victoria 和我们团队提供的周到服务，为您的入住体验带来了积极的提升。我们非常感谢您的好评和推荐，期待您和家人下次光临。 此致， Salina Shah 总经理

酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Please note that we are The Eminence Apartments by CLLIX, a self-contained serviced apartment, rather than a traditional hotel, which may differ from the experience offered by other properties.We regret the issues you encountered with the room condition and cleanliness. Your comments regarding the comforter, floorboards, and overall maintenance have been noted and will be addressed with our housekeeping and maintenance teams to improve the guest experience.During your stay, we encourage all guests to reach out to our reception team, as we would be happy to assist and ensure your comfort, including addressing any concerns with your apartment.We appreciate your feedback, as it helps us identify areas for improvement, and we hope to have the opportunity to provide a better experience in the future.Kind Regards,Salina ShahGeneral Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback and for awarding us a perfect 10/10. We are delighted to hear that you enjoyed our convenient location and the self-catering facilities in the rooms.It is wonderful to know that having a kitchen allowed you the flexibility to prepare your own meals, and that nearby amenities added to the convenience of your stay.We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Kind Regards,Salina ShahGeneral Manager

酒店回复: Dear Valued Guest,Thank you for your rating of 9.2 and for sharing your feedback. We are delighted to hear that you enjoyed our convenient location near the city and Melbourne University, and that you found the apartment spacious, clean, and welcoming.We are pleased you appreciated our friendly staff and the comprehensive facilities, including the washing machine, dryer, dishwasher, and fully equipped kitchen. We also note your comments regarding bringing your own slippers and bottled water, as well as the need to further enhance certain hygiene details. Your feedback is valuable and will help us continue to improve our services.We look forward to welcoming you back for another enjoyable stay.Kind Regards,Salina ShahGeneral Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. I am sorry to hear that aspects of your stay did not meet your expectations, particularly regarding the cleanliness and condition of the room and furnishings. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our housekeeping and maintenance teams for immediate review and rectification.Regarding the location, please note that the nearest tram stop to The Eminence is the State Library/Melbourne Central stop along Swanston Street, approximately a 10-minute walk from our front doors (about 700 metres). Additionally, there is a tram stop just around the corner from our building, only a 1-minute walk away. However, please be aware that boarding a tram from this stop and travelling into the free tram zone incurs a fare of $5.30 as of March 5, 2024, and Myki prices have been increasing over time.Should you require any assistance during your stay, we strongly encourage you to contact our reception team. We are always happy to assist and ensure your comfort throughout your visit.We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future.Kind Regards,Salina ShahGeneral Manager

酒店回复: 尊敬的客人： 感谢您抽出时间提供详细的反馈。我们非常感谢您对我们地理位置和宽敞的家庭住宿环境的积极评价。 然而，对于您遇到的清洁问题，尤其是餐具室和洗衣机的问题，以及淋浴间设计带来的不便，我深表歉意。我们也注意到您对毛巾以及补充政策沟通不畅的反馈。请放心，我们可应要求提供每日毛巾服务，但需额外收费，我们将确保在入住时更清楚地告知您此信息。 对于您遇到的任何服务问题，我们深表歉意，并将与我们的团队一起解决这些问题，以提升我们的标准。如果您再次选择入住我们酒店，请在入住期间随时联系前台，我们将非常乐意为您提供帮助并及时纠正任何问题。 再次感谢您的宝贵反馈。 此致， Salina Shah 总经理

酒店回复: Dear Valued Guest,Thank you for your excellent review and 10/10 rating. We’re delighted to hear that you enjoyed every aspect of your stay, from the well-equipped facilities and cleanliness to the spacious, comfortable environment.It’s especially rewarding to know that our team provided warm and attentive service, and that their efforts helped make your stay more enjoyable.We truly appreciate your feedback and look forward to welcoming you back in the future.Kind Regards,Salina ShahGeneral Manager

酒店回复: Dear Valued Guest,Thank you for sharing your feedback following your recent stay. I sincerely regret to hear about the unpleasant cigarette smell in the corridor, as we take our non-smoking policy very seriously to ensure a clean and healthy environment for all guests.Please be assured that your comments have been shared with our housekeeping and building management teams so that appropriate action can be taken to investigate and address this issue promptly. Should you encounter any concerns during a future stay, please do not hesitate to reach out to our reception team as we would be happy to assist.We appreciate you bringing this to our attention, as it helps us maintain the high standards we aim to provide. I hope we will have the opportunity to welcome you back for a much-improved experience.Kind Regards,Salina ShahGeneral Manager