酒店回复: Katherine, the team appreciates your feedback and is glad you enjoyed the location, breakfast, and the positive attitude of the valet crew. Your comments regarding guest services and parking options are valued, and the team will use your input to help improve convenience for future visits. Thank you for sharing your experience.
酒店回复: Patricia, thank you for staying with us at Hyatt House Sacramento/Midtown. The team appreciates your feedback and is glad you enjoyed the inviting setting of the property. Your comments about your experience are noted, and your insights help us continue to improve. We hope to welcome you back for an even better stay in the future.
5.0分
其他
原文
翻译提供方:Google
三楼的餐厅和酒吧很棒。
一切都很棒,每个人都很棒。
一定会再来的!
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酒店回复: Linda, our team is thrilled you enjoyed your stay at Hyatt House Sacramento/Midtown. It’s wonderful to know you had such a great experience with the third-floor restaurant and bar, and that our colleagues made your visit memorable. We look forward to welcoming you back soon!
5.0分
情侣出游
原文
翻译提供方:Google
在这家美丽的酒店住得很愉快。早餐很棒,而且步行也很方便
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酒店回复: Fushia, it’s wonderful to hear you had a great time at Hyatt House Sacramento/Midtown. The team is pleased that you enjoyed the breakfast options and the convenient location. Everyone looks forward to welcoming you back on your next visit.
4.0分
情侣出游
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Staff was very welcoming and polite. Room was very nicely equipped and decorated. Downside was very little natural light made worse by an extremely dirty window. Breakfast was billed as “Hot Breakfast “, but was sub-par something you would get at a Day’s Inn, not a Hyatt property.
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酒店回复: Frank, thank you for sharing your feedback. We're glad you felt welcomed by our team and enjoyed the comfort of your room. We're sorry some aspects of your stay weren't as expected, and we appreciate your comments—they help us focus on areas where we can improve. We hope you'll consider staying with us again.
3.0分
其他
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Any better part of our stay was overshadowed by the countless toenails we found in our room throughout our stay.
While the staff was friendly in hearing our concerns and attempting to resolve the issue, we were impacted by this gross inconvenience both mornings of our stay. In the end, the issue was not resolved and even after a maids visit there were still clippings.
For the price we paid, this is unacceptable.
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酒店回复: Lily, thank you for bringing this to our attention. We're sorry your experience wasn't as expected and understand how important a comfortable environment is to our guests. Your feedback has been shared with our team so we can address this promptly and make the necessary improvements. We appreciate you letting us know and hope to have an opportunity to provide a better experience in the future.
5.0分
朋友出游
This is such a beautifully decorated hotel. All of the staff members were very cool and helpful. Our stay was terrific! I will recommend a stay
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酒店回复: Stephanie, thank you for your wonderful feedback! We're delighted to hear you enjoyed the décor and found our team welcoming during your stay at Hyatt House Sacramento/Midtown. Your recommendation means a lot to us. We hope to welcome you back again soon.
还可以吧~房间还行,普普通通,当天有活动所以有点吵,餐厅挺有特色的,早餐也中规中矩,也能吃饱,美式早餐。
一切都很出色。代客泊车大概等了15分钟才把我的车开过来,但他们很有礼貌也很专业。谢谢。
我们在这里的经历真是五味杂陈。我们凌晨4点到的,房间还没准备好。帮我们服务的男服务员人很好,但他的女老板却粗鲁无礼,毫无歉意。我们的房间直到下午5点多才可以入住。距离下午3点的开球截止时间已经过去了两个多小时。酒吧工作人员也很粗鲁,尽管酒吧里只有5个人已经喝了酒,他还是拒绝给我们倒酒,继续和看起来像是他朋友的人聊天。
交通便利,靠近餐厅,步行即可到达。工作人员非常友好(特别要感谢那些在102华氏度(约40摄氏度)的高温下面带微笑地跑来跑去的代客泊车员)。早餐很棒。大部分时间都很安静。
然而,客房服务人员人手不足。尽管文件上说房间每隔一天打扫一次,但我在这里住了八天,房间只打扫过一次,垃圾也只清理过一次,而且那还是因为我下楼问过(结果直到第二天才有人打扫)。我不得不自己要干净的毛巾和卫生纸。因为房间有厨房,东西很快就会变得很脏。
此外,这里没有自助停车,所以如果你租车的话,每天需要加收40美元。
如果你只住一两晚,这里是个不错的选择。但如果想住更长时间,最好选择其他地方。
环境清幽,但缺乏响应
住宿体验还不错。我们外出一天后回来发现房间没有整理,也没有干净的毛巾,这让我们很惊讶。解决问题的响应速度很慢。早餐很一般。但乡村风格的环境真是太棒了。
三楼的餐厅和酒吧很棒。
一切都很棒,每个人都很棒。
一定会再来的!
在这家美丽的酒店住得很愉快。早餐很棒,而且步行也很方便
Staff was very welcoming and polite. Room was very nicely equipped and decorated. Downside was very little natural light made worse by an extremely dirty window. Breakfast was billed as “Hot Breakfast “, but was sub-par something you would get at a Day’s Inn, not a Hyatt property.
Any better part of our stay was overshadowed by the countless toenails we found in our room throughout our stay.
While the staff was friendly in hearing our concerns and attempting to resolve the issue, we were impacted by this gross inconvenience both mornings of our stay. In the end, the issue was not resolved and even after a maids visit there were still clippings.
For the price we paid, this is unacceptable.
This is such a beautifully decorated hotel. All of the staff members were very cool and helpful. Our stay was terrific! I will recommend a stay