酒店回复: Dear Valued Guest,Warm greetings from Sari Pacific Jakarta, Autograph Collection.Thank you very much for choosing to stay with us and for taking the time to share such a heartwarming review. We are truly delighted to know that you enjoyed your experience from the warm welcome by our receptionist, to the cleanliness of your room, and the convenience of our location. Your kind words truly brighten our day. It is also wonderful to hear that you felt the warmth and kindness of the people you met during your time in Jakarta. Knowing that our city contributed to your happy trip means so much to us.While we are grateful for your generous compliments, we would also be truly appreciative if you could share any areas where you feel we could further improve or any moments during your stay that may not have been completely seamless. Your feedback guides us in ensuring every future visit becomes even more memorable.Once again, thank you for staying with us and for sharing such positive energy. We sincerely look forward to the pleasure of welcoming you back on your next journey to Jakarta.Wishing you a pleasant day!Sincerely,Gusti WahyudiQuality Assurance ManagerSari Pacific Jakarta, Autograph Collection

酒店回复: Dear Valued Guest,Warm greetings from Sari Pacific Jakarta, Autograph Collection.Thank you sincerely for choosing to stay with us and for taking the time to share such a detailed and thoughtful review. We are truly grateful for your openness, as your observations give us meaningful guidance on how we can continue improving the experience for all our guests. We are delighted to hear that you appreciated our location and the helpfulness of our team, especially regarding your early check-out request. Your kind words mean a great deal to us. At the same time, I would like to extend our deepest apologies for the aspects of your stay that did not meet expectations, particularly the breakfast experience, the street noise from the room, the renovation noise heard from the elevators, and most importantly, the cleanliness and hygiene concerns. This is certainly not the level of comfort, care, or consistency that we strive to deliver, and I am truly sorry for the inconvenience you encountered.Your comments regarding stained bedding, insects from the drains, musty smells, and unclean fibers are matters we take extremely seriously. We have immediately shared these points with our Housekeeping and Engineering teams for thorough follow-up, and we are reinforcing our inspection standards to prevent such issues from recurring. In addiition, we also regret that the renovation information was not clearly reflected on the booking platform. While we aim to minimize any inconvenience, we understand how important transparency is, and we will work to ensure this information is communicated more clearly moving forward.Having said that, at your convenience, we would be truly grateful for any additional details you could share regarding the room number, time of day you noticed the disturbances, or any other moments that affected your comfort. Such insights help us address the issues with precision and ensure corrective measures are fully implemented.Thank you once again for your patience, your honesty, and most of all, for giving us the opportunity to take better care of you in the future. We sincerely hope to welcome you back once our renovation is complete, so we may offer you a stay that is far more seamless, comfortable, and memorable.Wishing you a wonderful day!Sincerely,Gusti WahyudiQuality Assurance ManagerSari Pacific Jakarta, Autograph Collection

酒店回复: Dear Valued Guest,Warmest greetings from Sari Pacific Jakarta, Autograph Collection.First and foremost, please allow me to express my sincerest and most heartfelt apologies for the series of disappointing experiences you encountered during your recent stay with us. Reading your detailed feedback was deeply concerning, and I am truly sorry that we fell short of the high standards you rightfully expected, particularly with regard to cleanliness, room conditions, and the overall comfort of your stay. I fully understand how distressing and disruptive these issues must have been. Please be assured that your comments have been shared in detail with our leadership, housekeeping, and engineering teams for immediate and thorough corrective action. While I deeply regret that we did not have the opportunity to restore your confidence during your stay, I would be most grateful if you could share any additional details so we may continue to investigate thoroughly and ensure such lapses do not happen again.It is my sincere hope that, in the future, you might consider giving us another opportunity to provide you with the true Sari Pacific Jakarta,. Autograph Collection's experience, one defined by comfort, cleanliness, and genuine care. Should you decide to return, please contact me directly so I may personally oversee every detail of your stay.My apology once again for all the inconveniences and thank you for the gift of feedback. It is invaluable in helping us improve and live up to the promise of exceptional hospitality.I remain at your service should you be needing any further assistance. Sincerely,Gusti WahyudiQuality Assurance Manager

酒店回复: 尊敬的 CRAMCW， 雅加达莎丽太平洋傲途格精选酒店全体同仁向您致以诚挚的问候。 非常感谢您选择入住我们酒店，并抽出时间分享如此贴心的点评。我们非常高兴得知您喜欢我们酒店的魅力、宽敞舒适的客房以及种类繁多的早餐选择。尤其高兴您睡了一个安稳的觉，我们始终希望每位客人都能在入住期间拥有这样的体验。 您的好评对我们的团队意义非凡，我们以真诚的关怀和对细节的关注为荣，为您打造难忘的入住体验。我们一定会将您的感激之情传达给他们，这必将激励我们继续提供真诚的款待。 我们也非常乐意了解是否有任何具体细节或方面可以改进，以便让您的下次入住更加愉快。同样，如果您对未来的住宿有任何个人偏好或特殊要求，请告知我们。我们将竭诚为您打造更加个性化的体验。 再次感谢您的赞赏和赞美。我们真诚期待您的再次光临，希望不久的将来。 祝您拥有美好的一天。 此致， Gusti Wahyudi 质量保证经理 雅加达Sari Pacific，傲途格精选酒店

酒店回复: 尊敬的 Charlton1088， 雅加达莎丽太平洋傲途格精选酒店向您致以诚挚的问候。 非常感谢您选择入住我们酒店并抽出宝贵时间分享您的宝贵反馈。我们很高兴得知您对我们优越的地理位置、全新装修的客房舒适度以及丰盛的早餐表示赞赏。您的宝贵意见对我们整个团队意义非凡，我们以每位宾客在入住期间都能感受到温暖的关怀为荣。此外，我们也衷心感谢您对我们酒店潜力和改进空间的积极评价。我们很高兴地告诉您，我们目前正处于激动人心的翻新工程中，我们将持续提升酒店设施和宾客体验。翻新工程完成后，我们将非常荣幸地欢迎您再次光临，让您体验酒店焕然一新的魅力和更舒适的体验。 如果您有任何具体的建议或个人偏好，可以帮助我们更好地为您量身定制下次入住体验，我们将不胜感激。您的宝贵意见对我们发展壮大、更好地服务您至关重要。 再次感谢您的信任，感谢您与我们携手同行。如果您下次再次选择雅加达，我们期待您的再次光临。 祝您拥有美好的一天。 此致， Gusti Wahyudi 质量保证经理 雅加达Sari Pacific酒店，傲途格精选酒店

酒店回复: Dear Chaoxihuandengnidaojia,Warm greetings from Sari Pacific Jakarta, Autograph Collection.Thank you very much for choosing to stay with us and for sharing such a thoughtful and positive review. We are truly delighted to know that you enjoyed our well-maintained facilities, the cleanliness of the hotel, and the comfort of our environment with its convenient location right across from the shopping mall. In addition, it brings us even greater joy to hear your kind words about our friendly and attentive service. We are especially glad that you enjoyed the atmosphere at our bar with the resident singer on Saturday night and the well-mixed drinks, it is always our hope that this adds a special touch of relaxation and enjoyment to our guests’ weekends.Your encouraging words have been shared with our entire team, and they are sincerely motivated by your recognition. Feedback such as yours inspires us to keep delivering experiences that are both memorable and heartfelt. We would also be most grateful if you could share with us any further feedback or special preferences that could make your future stays even more comfortable and personalized. Your insights are invaluable in helping us refine and elevate our services.Once again, thank you for choosing to stay with us and for your kind words and appreciation. We are eagerly looking forward to welcome you back soon should your next travel brings you to Jakarta. Wishing you a pleasant day.SincerelyGusti WahyudiQuality Assurance ManagerSari Pacific Jakarta, Autograph Collection

酒店回复: Dear Valued Guest,Warm greetings from Sari Pacific Jakarta, Autograph Collection.Thank you so much for your thoughtful and detailed review. We truly appreciate you taking the time to share your experience with us — it means a great deal to our entire team. We’re absolutely delighted to hear that you enjoyed the newly renovated room and found it comfortable and clean throughout your stay. It's also wonderful to know that our location, pricing, and food left a positive impression, and we’re especially glad that you found the soundproofing between rooms effective. Your kind words are incredibly encouraging and will be shared with our team with gratitude.At the same time, we’re truly sorry to hear about the external noise disturbances during the night. We completely understand how important a good night’s rest is, and we sincerely regret that the street noise and early morning chanting disrupted your sleep. While some of these sounds may be part of the local surroundings, we will certainly explore ways to better support our guests in minimizing these disruptions — perhaps through additional soundproofing measures or by offering room recommendations better suited for light sleepers.Your honest feedback is deeply valued, and we hope you’ll consider staying with us again in the future. It would be our great pleasure to welcome you back and do everything we can to provide a more restful and enjoyable experience. If there’s anything else you feel we could improve, please don’t hesitate to share — your insights help us grow and serve our guests better.Once again, thank you for your patience and understanding. We wish the chance to welcome you again.Warmest regards,Gusti WahyudiQuality Assurance ManagerSari Pacific Jakarta, Autograph Collection

酒店回复: 尊敬的安德鲁·弗朗斯： 雅加达莎丽太平洋傲途格精选酒店向您致以诚挚的问候。 非常感谢您选择再次入住我们酒店，并将我们作为您在雅加达商务旅行期间的首选下榻之所。能够成为您理想的家外之家，我们深感荣幸，也对您的持续信任和忠诚深感荣幸。此外，我们很高兴听到您继续享受我们便利的地理位置、整洁的客房以及我们团队的热情服务。您的好评已分享给我们的所有员工，这激励着我们继续提供真诚的款待。 作为回头客，您的反馈对我们尤为宝贵。如果您有任何特殊偏好或额外服务，可以让您未来的住宿更加舒适便捷，我们将不胜感激。您的建议有助于我们进一步个性化您的体验。 我们真诚期待您下次光临雅加达。请将此视为我们热情邀请您再次光临，并请相信我们始终乐意为您服务。 祝您拥有美好的一天。 此致， Gusti Wahyudi 质量保证经理 雅加达Sari Pacific，傲途格精选酒店。

酒店回复: Dear Woshimingtianaaaa,Warm greetings from Sari Pacific Jakarta, Autograph Collection. Thank you so much for taking the time to share your thoughtful feedback with us. We are truly delighted to hear that you enjoyed your stay and found our location convenient and our team — both at the front desk and housekeeping — to be professional and enthusiastic. Your kind words mean a great deal to us and will surely encourage our staff to continue delivering warm and attentive service.We’re sorry for the inconvenience caused by the road repairs during your visit. We hope that the temporary disruption didn’t affect your overall experience too much. It’s wonderful to know that you appreciated the beautiful view from above, even if you didn’t have the chance to enjoy the swimming pool this time — hopefully on your next visit!It would be our absolute pleasure to welcome you back whenever your travels plan brings you back to Jakarta. Please don’t hesitate to let us know if there is anything we can improve or do differently to make your next stay even more comfortable and memorable. Your suggestions are always valued and help us grow.Wishing you all the best until we have the joy of seeing you again.Warmest regards,Gusti WahyudiQuality Assurance ManagerSari Pacific Jakarta, Autograph Collection

酒店回复: 尊敬的宾客： 雅加达莎丽太平洋傲途格精选酒店向您致以诚挚的问候。 非常感谢您选择入住我们酒店。我们衷心感谢您的支持，看到您给予我们如此高的评价，我们倍感欣慰。您的信任和分享体验的意愿对我们所有人来说都意义非凡。同时，我们也非常感谢您愿意与我们分享的任何其他反馈意见，即使是最细微的细节也能帮助我们更好地了解您的体验，并找出我们可以改进的地方。您的意见对我们至关重要，因为我们致力于为所有宾客提供始终如一的卓越体验。 再次感谢您选择入住我们酒店。我们真诚希望在不久的将来有机会再次欢迎您。如果我们能为您提供任何帮助，让您下次的入住更加愉快，请随时直接联系我们。 如果您需要任何进一步的帮助，我们将竭诚为您服务。 此致， Gusti Wahyudi 质量保证经理