酒店回复: Dear Sir/Madam,Thank you sincerely for taking the time to rate your recent stay with us. We truly appreciate your rating and are pleased to know you had a positive experience.If there is anything we could have done to make your stay even more enjoyable, we would be genuinely grateful to hear your thoughts. Your feedback is invaluable, as it helps us continue improving and striving to exceed your expectations in every way.We hope to have the pleasure of welcoming you back again soon, and we remain at your service always.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager

酒店回复: Dear Ms/Mr. Tianboyangfu,Thank you for sharing your recent experience with us. While we are pleased to hear that you enjoyed our convenient beachfront location in Nha Trang and the beautiful sea views from your room, we are truly sorry to learn that several aspects of your stay fell far below expectations.Please accept our sincere apologies for the issues you encountered with the noise level at night, the condition of our facilities, and most importantly, your dining experience. The comments regarding the freshness and quality of the seafood at our buffet are very concerning. This is not the standard we aim to deliver, and we take your feedback extremely seriously. Our culinary and purchasing teams have already been informed so that immediate checks and corrective actions can be implemented.We also regret that the breakfast variety and the lack of complimentary beverages at the dinner buffet did not meet your expectations. Our team is currently reviewing menu selections and service offerings to ensure a more satisfying and value‑aligned experience for all guests. We would like to clarify that our basic buffet package does include water and soft drinks, which are available for all guests. It is possible this was missed during your visit, and we sincerely apologize if it was not clearly presented.We will ensure these beverage options are more visible and clearly communicated in the future so that all guests are aware of what is included in their package.Your feedback is invaluable in helping us improve, and we truly appreciate the time you took to share these details. We hope you will consider giving us another opportunity in the future to provide the experience you rightfully expected.Warm regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager

酒店回复: Dear Sir/Madam,Thank you for sharing your experience with us. We’re glad to hear you enjoyed the convenient location, but we are very sorry to learn that your stay was disrupted by noise from the neighboring room.To clarify, the door you mentioned is part of a connecting room setup, and for security, it is always kept locked unless both rooms are intentionally booked together by one party. However, we completely understand your frustration regarding the noise. Although connecting doors provide convenience for some guests, they can sometimes allow more sound to travel between rooms, and we sincerely apologize for the inconvenience this caused.Please rest assured that our team is always happy to assist with room preferences whenever availability allows, and we encourage guests to inform us immediately if they experience disturbances, so we can take prompt action.Thank you again for bringing this to our attention. Your feedback helps us improve, and we hope to have the opportunity to welcome you back with a quieter and more comfortable stay in the future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager

酒店回复: Dear Ms/Mr. Baibinlishizhen,Warm greetings from Sheraton Nha Trang and thank you very much for staying with us.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations. I have noted your comments regarding the check-out process and please rest assured that I will personally ensure further improvements.Once again thank you very much for your review and we look forward to welcoming you back in the near future. With my best regards, Thu Tran - Jane Quality Manager & Personal Assistant to General Manager

酒店回复: Dear Sir/Madam,Warm greetings from Sheraton Nha Trang Hotel & Spa and thank you very much for staying with us.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations.Once again thank you very much for your positive review and we look forward to welcoming you back in the near future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager

酒店回复: Dear Sir/Madam,Warm greetings from Sheraton Nha Trang Hotel & Spa and thank you very much for staying with us.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations.Once again thank you very much for your positive review and we look forward to welcoming you back in the near future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager

酒店回复: Dear Sir/Madam,Warm greetings from Sheraton Nha Trang Hotel & Spa and thank you very much for staying with us.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations.Once again thank you very much for your positive review and we look forward to welcoming you back in the near future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager

酒店回复: Dear Ms/Mr. Ich bin Joanna,Warm greetings from Sheraton Nha Trang Hotel & Spa and thank you very much for staying with us.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations.I will personally pass your compliments to the entire team, to let them know that they have been recognized.Once again thank you very much for your positive review and we look forward to welcoming you back in the near future.With my best regards,Thu Tran - JaneQuality Manager & Personal Assistant to General Manager