酒店回复: Dear Valued Guest, Thank you for sharing your detailed review and impressions of your recent stay. We are very pleased to know that you enjoyed our peaceful setting our team’s warmth and hospitality, from the front desk to housekeeping, left a positive impression on you.We appreciate your helpful notes regarding transportation and dining. Your comments will be valuable for future travelers, and we will continue to explore ways to make these aspects more convenient and enjoyable.It is encouraging to know that you found our resort to be a good choice for those seeking tranquility and a restful atmosphere. We hope to have the pleasure of welcoming you back again for another relaxing stay.Best regards,Franck RodriguezArea General Manager.
酒店回复: Dear Valued Guest,Thank you for sharing your honest feedback. We are sorry to hear that the location and transportation felt inconvenient and that the dining experience did not meet your expectations in terms of value and taste. While many guests enjoy the sea views and the unique mountain setting, we understand that preferences and expectations can differ. Your comments are truly appreciated and will be shared with our team as we continue working to improve both accessibility and the overall dining experience.Best regards,Franck RodriguezArea General Manager.
酒店回复: Dear Valued Guest,Thank you very much for sharing such a wonderful and heartfelt review.We are truly honored to be your first Banyan Tree experience and part of your first journey to Vietnam. It is incredibly rewarding to know that your stay exceeded expectations in every aspect, from the villa, service, and thoughtful touches to our spa experiences and team’s genuine hospitality.Your kind words mean a great deal to all of us, and we are delighted that Banyan Tree Lăng Cô has won your trust. We sincerely look forward to welcoming you again, whether here or at one of our properties in China in the near future.Warmest regards,Franck RodriguezArea General Manager.
酒店回复: Dear Chihaohehaoshuihaowanhao,Thank you for sharing your feedback. We are delighted to hear that you enjoyed a relaxing stay with us and found the dining prices reasonable and the overall experience to be great value for money. Your comments regarding the room are also well noted, and we appreciate your input. We hope to welcome you back for another peaceful beach getaway in the future.Best regards,Franck RodriguezArea General Manager.
酒店回复: Dear Valued Guest,Thank you so much for taking the time to share such a wonderful review of your stay at Banyan Tree Lăng Cô. We are looking forward to welcoming you back to have more seamless experiences in the future.Warm regards,Franck RodriguezArea General Manager.
5.0分
泻湖泳池别墅 - 大床
情侣出游
非常棒 希望下次有机会再来体验几天
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酒店回复: Dear Valued Guest,Thank you so much for your wonderful feedback. We are delighted to hear that your stay at Banyan Tree Lăng Cô exceeded your expectations and you experienced such memorable moments during your stay. We look forward to welcoming you back for another unforgettable stay!Warm regards,Franck RodriguezArea General Manager.
酒店回复: Dear Valued Guest,We are truly sorry to read about your recent experience and deeply regret the inconveniences you encountered during your stay with us. At Banyan Tree Lăng Cô, although we always advise our guests not to consume food that has been kept outside for a long period of time, we sincerely apologize for the inconvenience caused by the broken microwave. Rest assured that we understand how distressing this must have been and sincerely regret that our recovery efforts did not meet your expectations.Besides, your detailed feedback regarding food quality, villa amenities, internet stability, and the remote location is invaluable for us. We are reviewing these matters seriously with our culinary, engineering, and housekeeping teams to ensure corrective actions are taken immediately. We are also committed to strengthening our training and service recovery measures so that no guest feels the way you did. This experience serves as an important lesson for us, and we will work harder to regain the trust you placed in us.Once again, we extend our deepest apologies for the disappointment you experienced and truly appreciate you highlighting the warmth and service of our staff despite the challenges faced. We hope that, in the future, you might allow us the opportunity to deliver the seamless and enjoyable experience that you rightfully expected.With sincere regrets,Franck RodriguezArea General Manager.
环境安静,私人沙滩,所有工作人员上到前台下到扫地阿姨都热情有礼,早餐丰富每天会有变化,最喜欢那里的咖啡,平时不爱喝斋啡的人都能喝上两杯。酒店周边方圆几十公里没任何景点餐饮,只能在酒店消费,餐饮普通都要300人均。注意打车用grab 是进不了园区,我们用了酒店包车去市区,来回差不多500,可以用8个钟。酒店还提供去HUE的班车但早上9点半出发4点要回来,要提前预约,8美金一个人。如果你喜欢清静,不介意酒店高消费,这里是不错选择。
偏远,不方便出入,呆超过一天就会觉得腻。
酒店里面的饮食消费虚高、山上人均近700人民币的泰餐,看海视觉不错,吃饭仪式感拉满,但口味和食物感觉没有胡志明市人均50元的粉来的实在和好吃…
头一次入住悦榕庄,头一次去越南,内心期待又紧张。结果是出乎预料地好,体验非常的棒,超出预期的棒。这家酒店并不新,但是所有的家具卫浴都保养得很好,比起这几年去过的其它品牌的酒店,比如普吉岛的威斯汀,甚至马代的都喜天丽,悦榕庄的品牌标准不是一般的稳定和完善。每天两次打扫房间,每日小礼物,小点心,最后一日的泡泡浴和双人浪漫布置,完全都是惊喜。因为我们的别墅在山顶,电瓶车召之即来,每个服务人员都是清一色的微笑服务,非常耐心,即使英语有限,也完全看不出酒店服务业那种常见的招牌式客服式假笑。非常值得一提的是Spa,悦榕和悦椿两家姐妹酒店的水疗都试过了,手法专业,卖力而且物超所值,我在七天八晚的时间里去了四次水疗,意犹未尽。好评道不尽。其实我是很挑剔的人,而且有洁癖,过去二十年里也去过几大洲的各类海岛五星级酒店,这次真的很感恩,因为是临时决定的,九月份才交钱预定,去过以后,心里的忐忑变成了感恩和满足。不得不说,圈粉悦榕庄了。今年有机会要试一下国内的各家悦榕庄。
房间不太像近期翻新的,但是也够用。住了4天没出酒店,吃饭相对合理。适合躺沙滩不动泡酒店不动的游客。性价比很高
之前住过悦榕庄旗下的度假村,所以对这家期望很高,我得说,它一点都没让我失望。首先,我必须提到这里卓越的服务。员工们不遗余力地让你的住宿尽可能舒适。作为穆斯林旅行者,我们对菜单的清真方面有些顾虑。但我很高兴厨师们了解我们的要求,并完美地满足了我们。我们为女儿的27岁生日住在了泳池海滨别墅,预订了两间相邻的。别墅本身非常棒。早上起床,走在自己的露台上,直接走到私人泳池,离沙滩只有一步之遥,简直是人间天堂。我再次强调这里的服务水平,这才是真正让悦榕庄成为独特品牌的原因。非常感谢你们的热情好客和细心周到。特别感谢Nhi、Hung和Tan,是他们让这次体验更加特别。
唯一的缺点是它稍微有点偏远。去岘港(Danang)玩一晚需要两小时的往返车程。但我们旅行的前五天都在探索各地,所以悦榕庄兰珂(Banyan Tree Lang Co)是我们在回家前完美放松的去处。
我强烈推荐任何想在越南享受奢华假期的人选择这里!
一段非常美好的体验。
整个酒店庄园傍山伴海而建,自然静谧。公区很多地方都可以感受到精心的设计。在别墅的泳池里也度过了美好的时光,经常看到不同种类小鸟经过或停留。酒店的服务也十分热情,每一个工作人洋溢着笑容。最后非常建议去尝试一下泰国餐厅saffron,这个餐厅坐落在山上,非常美味,也可以欣赏美景。
希望下次来体验其他房型。
非常棒 希望下次有机会再来体验几天
酒店位于岘港市以北,车程约1小时10分钟。周边没有任何设施,只能在度假村内体验各种活动。悦榕庄的公共泳池比较小,而悦椿度假村的公共泳池则相当大。在悦椿度假村可以付费享受水上运动。
悦榕庄和悦椿都提供水疗服务,但在我入住期间只体验了一次。水疗预订很满,当天预订似乎不可能,建议至少提前一天预订才能使用水疗服务。
早餐种类丰富,有各种食物、水果和果汁,还有一台榨汁机可以自己动手榨汁。您可以在座位上点各种咖啡,服务员会为您制作并送过来。
悦榕庄的知名餐厅Saffron只供应晚餐,建议提前预订。前往Saffron用餐有着装要求,请务必提前确认。当然,着装要求并不是非常严格,如果您的着装稍有不符,入口处的工作人员也会提供一些帮助。
入住手续可以在房间内办理,但退房需要到前台柜台办理。
此次入住体验非常失望,尤其是卫生方面存在严重问题。
入住首日晚餐发生食品卫生事故。送至别墅的餐食中仅炒面筋较为可口,但因别墅内微波炉损坏无法加热。用餐约三小时后开始腹痛,次日症状加剧难以忍受,只得联系酒店管家。值得肯定的是,酒店响应迅速,及时提供了颠茄片和思密达。然而疑似细菌感染状况持续恶化,随后三天基本只能在厕所和床上度过。第三日被送往酒店诊所开始服用环丙沙星抗生素,直至离店时仍在治疗。
令人无法接受的是,尽管因酒店餐饮导致严重健康问题,酒店仍坚持收取该餐费用。医疗费用虽最终被免除,但此举已严重影响体验。
酒店地理位置极为偏僻。距岘港市区约一小时车程,距最近城镇兰科也需半小时。周边无任何超市、商店或餐厅。虽然提供接送机服务,但入住期间基本与世隔绝。酒店预约出租车往返岘港收费180万越南盾(约500元人民币)。别墅内网络质量不稳定,延迟和抖动明显,视频通话经常中断。
员工服务态度是唯一亮点。工作人员虽仅能中文问候"你好",但英文流利,始终保持微笑提供热情服务。
别墅设施陈旧问题突出:微波炉完全损坏(报修后更换),电视机尺寸过小且不支持投屏,未配备电动窗帘。此外,壁虎、蜘蛛和蚂蚁等小动物时常闯入房间。
因为喜欢安静,所以选择了这家度假村。
这是最棒的选择,我会再次入住的。
所有员工都非常友好,设施也维护得很好。
除了离岘港市中心有点远之外,一切都非常非常棒~~!!!