This was by far the worst hotel experience I’ve ever had. The place is located in one of the most dangerous parts of Ecuador, surrounded by crime and complete neglect. The hotel itself looks abandoned — the building is falling apart, dirty, and feels more like a forgotten ruin than a place to stay.
The staff were shockingly rude and unprofessional. They simply ignored any requests or complaints and treated guests with disrespect. Many travelers, including myself, were forced to leave the hotel in the middle of the night just to find a safer and cleaner place to stay.
The rooms were filthy, with wet and stained bed sheets, and everything seemed broken or unrepaired for years. The hotel is far away from town, and there’s no way to reach any stores or restaurants in Mompiche. The only small shop nearby is inside the hotel itself — and the prices there are outrageously high, at least two or three times more expensive than in town.
I strongly advise everyone not to consider this place at all. It’s dirty, unsafe, and completely mismanaged. Honestly, I would rather sleep by the roadside than spend another night here.
5.0分
其他
展开
Located at the Northeast end of the villiage of Mompiche, only a 2-3 minute walk to the bustling, yet small center. The hotel is gated and ample parking is available inside the gates. I was greeted by Jose, one of the property managers who was very friendly. Upon checking in, he asked me what I wanted for breakfast the next day and when I wanted it (breakfast was included in my reservation). The next morning I was greeted by Jose and his boss, Freddie, who had breakfast ready for me at the small dining area next to the pool (which was quite nice). I chatted with Freddie and shared my plans to visit Isla Portete and Playa Negra which are about a 45min walk from the hotel. Freddie kindly offered to arrange a moto taxi for me, but ended up driving me in his personal car to the boat launch to Portete! Overall, my stay was very pleasant, mainly due to the friendly, kind, and informative staff at Bernabeth.
这个假期我们和家人一起去了这家很棒的酒店，我们很喜欢它！优质的服务，所有人，包括业主，都非常友好，总是愿意协助我们并帮助我们满足我们需要的一切。我们喜欢的是他们适应无论你喜欢吃什么或者你想要如何准备它，他们总是会问你，我闭着眼睛推荐它，它有通往大海的壮观通道，非常美丽，非常干净，没有任何东西垃圾，房间布置得很好，很干净，服务也很齐全功能齐全，除了所有的房间都可以看到海景之外，我们的房间可以看到令人难以置信的景色，他们有一个超级宽敞且维护良好的游泳池，还有一个小瀑布，我强烈推荐这个神奇而安静的地方，适合与家人一起度过我向所有人推荐Mompiche，他们在那里非常乐于助人，我非常喜欢它，所以我希望在今年年底之前回来，作为一个重要的事实，如果你带着你的宠物旅行（就像我的情况一样），他们会用很多东西对待它充满感情和爱，总之，这是在这个地方度过的一个令人难以置信的假期。
我们到达后才发现，照片与实际情况完全不符。酒店设施破旧，空调噪音很大，房间气味难闻，浴室很脏，枕头也很难受。当时是下午三点，海浪猛烈地拍打着酒店；根本没有沙滩（照片上看起来是这样），可能是因为时间的关系。我们试图和酒店沟通，解释说这完全不是我们预期的情况，并要求部分退还押金，但他们的态度非常不合理。我们决定离开。我们绝对不推荐这家酒店。
我呆的时间比预期的要长：有一个很大的游泳池，当你想要什么的时候就问（房间清洁，干净的毛巾......），乘坐摩托出租车距离帕塔波特海滩不远。我正在考虑回来
这家酒店有舒适的房间，但在服务方面确实有很多不足，因为它的工作人员非常不友好，他们提供自助餐，但事实并非如此，除了其中一间房间没有热水甚至电力，所提供的都不满足，所以我不建议住在这个地方，除非他们考虑到建议并提供更好的服务。
This was by far the worst hotel experience I’ve ever had. The place is located in one of the most dangerous parts of Ecuador, surrounded by crime and complete neglect. The hotel itself looks abandoned — the building is falling apart, dirty, and feels more like a forgotten ruin than a place to stay.
The staff were shockingly rude and unprofessional. They simply ignored any requests or complaints and treated guests with disrespect. Many travelers, including myself, were forced to leave the hotel in the middle of the night just to find a safer and cleaner place to stay.
The rooms were filthy, with wet and stained bed sheets, and everything seemed broken or unrepaired for years. The hotel is far away from town, and there’s no way to reach any stores or restaurants in Mompiche. The only small shop nearby is inside the hotel itself — and the prices there are outrageously high, at least two or three times more expensive than in town.
I strongly advise everyone not to consider this place at all. It’s dirty, unsafe, and completely mismanaged. Honestly, I would rather sleep by the roadside than spend another night here.
Located at the Northeast end of the villiage of Mompiche, only a 2-3 minute walk to the bustling, yet small center. The hotel is gated and ample parking is available inside the gates. I was greeted by Jose, one of the property managers who was very friendly. Upon checking in, he asked me what I wanted for breakfast the next day and when I wanted it (breakfast was included in my reservation). The next morning I was greeted by Jose and his boss, Freddie, who had breakfast ready for me at the small dining area next to the pool (which was quite nice). I chatted with Freddie and shared my plans to visit Isla Portete and Playa Negra which are about a 45min walk from the hotel. Freddie kindly offered to arrange a moto taxi for me, but ended up driving me in his personal car to the boat launch to Portete! Overall, my stay was very pleasant, mainly due to the friendly, kind, and informative staff at Bernabeth.