酒店回复: Dear Valued guest,Thank you for sharing your feedback with us! We are thrilled to hear that you had an enjoyable stay at Melia Hanoi. Guest satisfaction is our top priority, and we always aim to take care of every detail to provide a seamless experience. Your kind words are truly motivating for our entire team to continue delivering exceptional service.Thank you once again, and we look forward to welcoming you back soon!Best regards,Vu Ngoc AnhGuest Experience Supervisor
酒店回复: Dear Qingqingye, Thank you for sharing your feedback with us! We are delighted to know that you had an enjoyable stay at Melia Hanoi. As guest satisfaction is our ultimate goal, we strive to take care of every details and provide a seamless experience to all the guests. Your positive feedback is a source of motivation for our whole team to continue delivering exceptional services in the future. Thank you once again and we look forward to welcoming you back soon.Best regards,Vu Ngoc AnhGuest Experience Supervisor
酒店回复: 尊敬的宾客：
我们非常荣幸地欢迎您入住我们的酒店！我们很高兴得知我们的服务达到了您的期望。在河内美利亚酒店，宾客满意是我们的终极目标，我们始终致力于照顾您入住期间的每一个细节。像您这样的积极反馈无疑激励着我们整个团队继续提供卓越的服务。再次感谢您的入住！我们期待在不久的将来再次欢迎您光临河内美利亚酒店。
此致，
Vu Ngoc Anh
宾客体验主管
点评来源 Trip.com
5.0分
套房
家庭亲子
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Melia Hanoi is the only truly decent place I’ve stayed at during my trip to such a chaotic city! 酒店位置很好，在老城边缘，避免了老城的拥堵和吵闹又很便捷。硬件和服务也都没得说。泳池虽然不大单水很凉很舒服。订的套房很宽敞，景观也不错！总之强烈推荐！
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酒店回复: Dear Valued Guest,It was our pleasure to welcome you to our hotel! We are delighted to know that our services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail of your stay. Positive feedback like yours is truly a source of motivation for our entire team to continue delivering exceptional services. Thank you once again for staying with us! We look forward to welcoming you back to Melia Hanoi in the near future.Best regards,Vu Ngoc AnhGuest Experience Supervisor
酒店回复: Dear Xụie, It was our pleasure to welcome you to our hotel! We are delighted to know that our services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail of your stay. Positive feedback like yours is truly a source of motivation for our entire team to continue delivering exceptional services. Thank you once again for staying with us! We look forward to welcoming you back to Melia Hanoi in the near future. Best regards, Vu Ngoc Anh Guest Experience Supervisor
4.0分
豪华房
独自旅行
在越南这样的房间还行吧
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酒店回复: Dear Hundunqinglian,Thank you for your comment. Our rooms are designed and maintained to meet international hospitality standards, ensuring comfort and quality for all our guests. Thank you very much for staying at Melia Hanoi and look forward to welcoming you back soon.Warm regards,Hannah PhanGuest Experience Director
河内美利亚酒店位于老城区中心，步行可达还剑湖、老街等景点，交通便利。客房宽敞整洁，部分房间新近翻新，设施现代完善。员工服务热情专业，响应及时，主动协助解决问题。健身房设备齐全，泳池环境舒适，早餐自助餐种类丰富，含清真选项。酒店性价比高，适合商务和休闲旅客。地理位置虽离还剑湖稍远但可步行到达。整体而言，这家五星级酒店提供了一流的住宿体验，物超所值，值得推荐。
不错不错不错不擦不擦不擦不擦不擦不擦不擦不擦不脆吧不错不错不错不擦不擦不擦不擦不擦不擦不擦不擦不脆吧
从岘港来河内中转，住了一晚。选择这家酒店主要是看中它地处市中心，交通便利。事实证明，步行就能去市中心真的很方便。大堂附近挂着各国政要到访的照片，感觉这是一家很有档次、服务周到的酒店。不过，和岘港那些度假酒店比起来，这家酒店的设施就显得有些不足了，更适合短期住宿。淋浴房没有我想要的浴缸，冰箱也不制冷，这些小遗憾就只能这样接受了。幸运的是，住在这里听不到河内街头的喧嚣，这一点让我感到很放松。
早餐种类还是挺多的，但不知道该酒店是否是Melia Vinpear楼group的，价格偏贵的那种。订房要求是大床房的，可还是给的双床房，洗手间冲个凉要翻到浴缸里面去，老旧的设施，不会再选择了
房间干净整齐，大厅非常漂亮。酒店档次高大好，而且周边交通方便，在河内旅游是首选，去任何景点都很近，是city walk首选。
房间偏小一点，但是卫生和服务都是蛮不错的。酒店墙上还有各国领导人的合影。酒店位置特别好就在还剑湖和大教堂的附近，就餐逛街都很方便。
我预订的房间是包含延迟退房至下午两点的，但酒店似乎没有收到这个信息。
办理入住时，我向前台出示了预订单，并确认了延迟退房的事宜。
然而，在延迟退房当天，中午12点时我接到了前台打来的催促退房的电话。
除了这一点，其他一切都非常棒。
房间打扫得很干净，洗漱用品里也配备了牙刷。
特别是早餐，种类非常丰富，我每天都很期待享用早餐。不仅有西式餐点，还有各种水果、天津饭、泡菜、寿司卷，甚至还有越南河粉，非常棒。
另外，前台旁边的酒吧也特别好。
我觉得这是一家非常适合放松身心的酒店。
Melia Hanoi is the only truly decent place I’ve stayed at during my trip to such a chaotic city! 酒店位置很好，在老城边缘，避免了老城的拥堵和吵闹又很便捷。硬件和服务也都没得说。泳池虽然不大单水很凉很舒服。订的套房很宽敞，景观也不错！总之强烈推荐！
房间算比较大了，早餐也很丰富，房间整洁卫生，服务态度好，地理位置好，很多景点走路都能到，下次来河内还会继续入住美利亚酒店。
在越南这样的房间还行吧