酒店回复: Dear Aomenwangaimin,Thank you for your kind rating and for taking the time to share your experience with us. We are truly delighted to know that you had a wonderful time and that our team could contribute to making your stay enjoyable. Your kind words serve as a great source of motivation for us to continue delivering exceptional service. It would be our absolute pleasure to welcome you back on your next visit, and we look forward to creating another memorable experience for you.Yours sincerely,Niklas WagnerGeneral Manager

酒店回复: 尊敬的客人： 非常感谢您精彩的评价并与我们分享您的入住体验。 我们很高兴得知您喜欢我们优越的地理位置、卓越的服务，尤其是Residence Club Lounge的体验。听到我们团队的友好和专业精神给您留下了如此积极的印象，并且您对Club Lounge的晚间饮品和菜肴赞不绝口，我们感到非常欣慰。您的推荐对我们意义重大。 我们很高兴您拥有美好的住宿体验，并期待着您再次光临，再次拥有难忘的体验。 此致， Niklas Wagner 总经理

酒店回复: Dear valued guest,Thank you very much for sharing such a detailed and thoughtful review of your stay with us. We are delighted to know that you enjoyed our breakfast, spacious rooms, and convenient location in the heart of District 1.It is wonderful to hear that our bellhop team made such a positive impression by assisting with your luggage, transportation, and communication with the driver — we are proud to know their thoughtfulness enhanced your experience. We are also pleased that our team was able to quickly locate your child’s swimming goggles and that your family felt comfortable in the room without any additional charges.Your kind words mean a great deal to us, and we will be sure to share your compliments with our Front Desk and Bellhop teams. We truly look forward to welcoming you and your family back for another memorable stay in Ho Chi Minh City.Warmest regards,Niklas WagnerGeneral Manager

酒店回复: 亲爱的Chacha3， 非常感谢您对我们近期入住体验的赞赏和分享。 我们很高兴听到您觉得我们员工热情周到，尤其是那位为您服务的绅士，以及我们水疗团队的专业精神，都给我们留下了深刻的印象。得知您享受了这次水疗体验并感到无比惊喜，我们感到非常高兴。您的赞美将与我们的同事分享，作为莫大的鼓励。 我们非常感谢您的信任和支持，期待您下次光临，再次享受轻松难忘的体验。 诚挚的问候， Niklas Wagner 总经理

酒店回复: Dear valued guest,Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed our central location, spacious and well-appointed rooms, and appreciated the quality of our breakfast and facilities. It is also a pleasure to hear that our front desk team made a positive impression on your stay.Your kind words are truly encouraging for us, and we look forward to welcoming you back for another memorable experience in Ho Chi Minh City.Warmest regards,Niklas WagnerGeneral Manager

酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback with us.We are delighted to know that you found your overall experience perfect. At the same time, we appreciate your comment regarding the pricing. Please kindly allow us to share that our rates are carefully set to reflect the quality of our facilities, services, and overall guest experience, and they are also benchmarked against other 5-star hotels in the city to ensure competitiveness.Your feedback is truly valued and has been shared with our Management team for continued review. We sincerely hope to have the pleasure of welcoming you back to New World Saigon Hotel in the future.Warmest regards,Hoa PhanQuality Manager

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your feedback with us. We are pleased to know that you enjoyed our hotel’s location and room comfort.Regarding your concern, please allow us to clarify that for the comfort of all guests, both durian and jackfruit are not permitted to be brought into the hotel or guest rooms, as these fruits have strong odors that may affect the surrounding environment.That said, we sincerely apologize for the lack of clear and consistent communication during your interaction at the Front Desk. We understand that this may have caused confusion and an unpleasant impression, and we regret that the explanation was not conveyed in a more patient and courteous manner. Your comments have been shared with the Front Office team to ensure clearer communication and a more thoughtful approach in similar situations going forward.Thank you once again for your valuable feedback. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Warmest regards,Niklas WagnerGeneral Manager

酒店回复: 尊敬的宾客： 非常感谢您抽出宝贵时间与我们分享您在西贡新世界酒店的详细体验。 我们很高兴得知您度过了一段宁静的时光，并享受了我们设备齐全的客房、便利的地理位置和设备齐全的健身房。我们也很高兴我们的团队能够安排您提前抵达——您的舒适始终是我们的首要任务，我们很高兴能为您提供顺畅的入住体验。我们非常感谢您对我们服务的赞赏，并一定会与我们的团队分享，以鼓励您继续前行。 我们真诚地希望在不久的将来再次欢迎您的光临。 谨致问候， Niklas Wagner 总经理

酒店回复: Dear Feichengpaopao,Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed our prime location in the heart of Ho Chi Minh City, making it easy to explore nearby shopping malls, museums, local markets, and vibrant streets such as Pham Ngu Lao. It is also wonderful to hear that our well-equipped facilities and delicious breakfast contributed positively to your stay.We appreciate your candid comment regarding the price. While we strive to deliver exceptional service, quality amenities, and memorable experiences, we understand the importance of value and will continue to review our offerings to ensure they meet our guests’ expectations.Your kind words mean a great deal to our team, and we look forward to welcoming you back to New World Saigon Hotel for another enjoyable visit in the future.Warmest regards,Niklas WagnerGeneral Manager

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your feedback with us. After carefully reviewing the matter, we understand that the situation at the hotel entrance was a misunderstanding arising from a language barrier. Nevertheless, we fully acknowledge that this interaction should have been handled in a more courteous and professional manner. Please accept our sincere apologies for any inconvenience or negative impression this caused during your stay.At our hotel, we strictly prohibit any form of tip solicitation, and this behavior does not reflect our service standards or values. We have addressed the situation internally and reinforced service etiquette, communication skills, and professionalism training with our team to prevent similar misunderstandings in the future.We truly appreciate your kind follow-up comment acknowledging that the issue has been resolved and that our team’s attitude met your expectations.Once again, we apologize for the inconvenience and thank you for your understanding. We hope to have the opportunity to welcome you back and provide you with a much more pleasant experience.Warmest regards,Niklas WagnerGeneral Manager