酒店回复: Dear Valued Guest,Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had a very pleasant stay with us and that our team made a positive impression, from the friendly reception and room upgrade to the attentive lobby staff.It’s great to know that you enjoyed the cleanliness and comfort of your room, as well as our breakfast selection including the papaya, jackfruit, and our shampoo! We are also glad that you found our location convenient.Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,Devi.CGuest Experience
酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We are glad to hear that you found our location convenient and enjoyed the breakfast, pillows, and mattresses.We apologize for the long check-in experience and any inconvenience you felt during your stay. We always strive to provide fair and efficient service to all our guests, and your comments will help us improve our processes.We appreciate your overall positive view of your stay and hope to welcome you back in the future.Kind regards,Devi.CGuest Experience
酒店回复: Dear Valued Guest,Thank you for your wonderful review and for choosing to stay with us time and again. We are delighted to hear that you enjoy the spacious apartments, the thoughtful amenities, and the daily breakfast experience.It’s also great to know that the peaceful setting on the 10th floor adds to your comfort. Your loyalty means a lot to us, and we look forward to welcoming you back on your next visit to Kuala Lumpur.Kind regards,Devi,CGuest Experience
酒店回复: Dear Hu Youyou,Thank you for taking the time to share your feedback. Please accept our sincere apologies for your check-in experience and the less than ideal check-out process. This is not the level of service we aim to provide, and we will address this with our team to ensure better efficiency.We also wish to clarify that an express check-out box is available in the lobby, which allows guests to check out quickly without waiting in line. We apologize if this was not communicated clearly during your stay.We are pleased to hear that you enjoyed the comfort of your double room, especially the spacious bed. However, we appreciate your comments on breakfast variety, and we will review your feedback with our culinary team to enhance the selection offered.Thank you again for bringing these points to our attention. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable stay.Kind regards,Devi.CGuest Experience
酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We’re glad to hear that you enjoyed the Chinese New Year atmosphere and found our pricing reasonable during the holiday period.We sincerely apologize that aspects of our service, particularly at check-out and during breakfast, did not meet your expectations. Your comments have been shared with our team to ensure improvements are made and a more attentive, welcoming experience is provided to all our guests.We appreciate your constructive feedback and hope to have the opportunity to offer you an even better stay in the future.Kind regards,Devi.CGuest Experience
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet expectations. The condition of the towels, the delay in receiving a replacement hairdryer, and the limited housekeeping service you experienced are not reflective of the standards we strive to maintain. We understand how frustrating these issues must have been, especially during a multi-day stay.Regarding housekeeping, we apologize that your request was not honored promptly. We will be reviewing our procedures with the team to ensure better communication and responsiveness moving forward.We also appreciate your comments about our dining prices. While we aim to offer quality and convenience, we recognize your concerns and will review our pricing to ensure it offers fair value.Your feedback is extremely important to us, and we will be taking immediate steps to improve. We hope you might consider giving us another opportunity in the future to provide you with a more comfortable and satisfying experience.Kind regards,Devi.CGuest Experience
酒店回复: Dear Benpaodeyaner1,Thank you so much for your kind words! We’re thrilled that you enjoyed our central location, the breakfast, and our service. It’s great to hear that the covered pedestrian bridge made getting around more convenient too.We truly appreciate your feedback and look forward to welcoming you back on your next trip to Kuala Lumpur!Kind regards,Devi.CGuest Experience
酒店回复: Dear Valued guest,Thank you for your kind review. We are delighted to hear that you enjoyed our excellent location near Pavilion KL and found the upgraded room comfortable. It’s wonderful to know that your stay with us was pleasant, and we look forward to welcoming you back on your next visit.Kind regards,Devi.CGuest Experience
酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We are delighted to hear that you enjoyed your upgraded Premium Twin room, along with the enhanced facilities, larger sofa, and beautiful view. We also appreciate your tip about mentioning the upgrade at the front desk. Please note that once bookings flow into our system, the upgraded room category is displayed and assigned automatically by our reception team to ensure a smooth check-in process.We are glad that our central location and convenient location added to your stay, and that you enjoyed the variety and service offered at our breakfast.We look forward to welcoming you back for another enjoyable visit!Kind regards,Devi.CGuest Experience
酒店回复: Dear Valued Guest,Thank you for sharing your experience. We’re delighted to hear that you and your family enjoyed your stay, from our convenient location and comfortable room facilities to our tasty breakfast. It’s great to know that your early booking provided good value for money.We look forward to welcoming you and your family back on your next visit to Malaysia!Kind regards,Devi.CGuest Experience
这是一个非常愉快的旅途，入住了三晚的酒店，前台小姐姐非常友善，帮我升级了房间。房间安静，卫生干净。而且地理位置非常好，对面是百威年，隔壁是悦榕庄，后面走十五分钟左右是双子塔，离水族馆也是十分钟不到，非常方便。酒店的早餐也很丰富，木瓜超级甜，而且还有菠萝蜜。大堂的服务员很细心。至于酒店的毛巾和床品，我房间的是很干净的，洗手间也很干净，而且很大！特别说一下，酒店的洗发水实在非常好用👍👍👍
酒店位置不错很方便，早餐也还凑合对得起这个价格，酒店人巨多，真的是巨多，办理入住也要等好久，让等很久，会优先把房给老美🙃,被同行朋友发现了，就去找他们，结果二话不说就给房了………酒店的枕头和床垫还不错，床品一般，周围也没什么景色都是楼房，总之对得起这价钱
最次去吉隆坡都会住这家酒店公寓，飞第四次入住了，房间有可以简单煮食餐具，很宽敞，有桌台，有沙发，早餐与酒店住客分开，公寓住客在10楼，不会人挤人，很享受每日早餐，下次来吉隆坡还会住这里。
早上办理入住的小哥哥服务就特别一般，然后退房的时候磨磨叽叽，没有自动退房的选项，这一点不如国内洗澡的池子不错，大床房很好，大床有两米多宽，足够三个人睡的早餐，蔬菜热的蔬菜种类很少，每天只有一种热的
房间还可以，普通的五星酒店的水准。
服务一般般，除了checkin，checkout基本没什么服务。早餐的服务人员全程黑着脸，煎蛋区的更是垮着个脸…确实有点差！
不过酒店春节氛围营造的还可以，春节五六百的价格，还行吧，性价比还不错。
这一间酒店太老旧了，每条毛巾都是又破又旧，还有污渍。吹风筒有问题，他们还让我解释清楚为什么，最后等了接近一个小时才送来一个同样破旧的吹风筒，把我气笑了。我们住了五天，中间只来打扫了一次。有一次我们看他在门口，叫他优先打扫我们房间，他们都没有来。酒店的用餐服务非常不划算，是外卖的五倍价格。
不愧是五星级酒店，价格合适，距离柏威年不行3分钟，klcc步行15分钟。有人行天桥通道，不怕晒。酒店早餐很好吃种类丰富，服务也很及时到位。有很多出差的商务人士。位于市中心，如果打车前往注意避开拥堵时段
酒店地理位置很好，离Pavilion很近，可以直接步行过去大约5分钟。这个Pavilion很好逛，应有尽有。半夜入住，酒店前台给升了房型，房间面积可以，入住体验很不错。
携程免费给升级到更高一级房间premium twin, 到酒店前台时请记住自己的权益，否则酒店不会给你自动升级（前台起初让我们自己联系携程，这一点不应该。这个房间设施确实更好一些，沙发也更大，窗外景色也更美！酒店位置好，通过空中天桥几乎可以到达双子塔脚下及商圈，太方便啦。酒店早餐品种众多，服务也不错！
春节带小朋友去马来旅游，最后一晚选择的这个酒店，酒店位置很好，出门去哪里都比较方便，房间硬件设施也不错，早餐做的口味也可以，我订的比较早，所以性价比是非常高的