酒店回复: Dear Jackson Kong,Thank you for taking the time to share your detailed feedback regarding your stay in our River View Club Suite. We sincerely apologize for the inconveniences you experienced with the safe and the bathroom flooding, and we appreciate your patience while these issues were addressed. Your observations are extremely valuable and will be shared with our maintenance and housekeeping teams to ensure that such incidents are prevented in the future.We are pleased to hear that you found the room spacious and comfortable, enjoyed the buffet selections, and appreciated our convenient location next to the mall. Regarding your comments on the seafood quality and the hospitality of our staff, we will reinforce our service standards and ensure that all team members greet and assist guests warmly, reflecting the level of care expected at a five-star property.We hope to have the opportunity to welcome you back and provide a flawless and memorable experience.Warm regards,Radisson Blu Cebu
酒店回复: Dear Valued Guest,Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location with direct access to SM Mall, our modern facilities, and the festive Christmas atmosphere. It’s also heartening to know that our team made you feel welcome and well cared for during your stay.We truly appreciate your kind words and look forward to welcoming you back to Radisson Blu Cebu for another enjoyable experience.Warm regards,Radisson Blu Cebu
酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you encountered during check-in and for the unprofessional attitude you experienced from our front desk team. This is certainly not the standard of service we strive to provide, and we are deeply sorry for the frustration it caused you and your family.Please know that your feedback has been shared with our management team, and we are taking immediate steps to address these issues and improve our service training. We truly appreciate your recognition of our facilities and environment, and we hope to have the opportunity to welcome you back so we can provide the seamless, respectful experience that all our guests deserve.Warm regards,Radisson Blu Cebu
于2025年12月27~29日入住河景倶乐部套房. 房间非常大且舒适!入住房时发现到保险箱不能使用、因此使用房里电话通知了接听柜台、等了三十分钟还没来、因此又拨了第二次、说会马上来处理。于是就入浴浴缸、浴后放水时、可能水管问题、整间浴室都是水。于是拨了电话通知。顺便说了下保险箱还没来处理. 交代现在会去倶乐部及晚餐、维修人员可以自己进房修理。晚饭后接近九点了、回房检查浴缸、处理好了。保险箱却还是没处理、因此又再次拔了电话。终于才来处理。
整体上是间非常不错的五星酒店、隔壁就是擅长非常方便。早餐午餐晚餐自助餐都非常的不错。海鮮食材有提升的必要。只是觉得酒店人员待客礼貌上需要提升。大部分的酒店人员并没有很好的和客人打招呼或微笑。没有五星级酒店的水准。
这个酒店的服务和设施是灾难性的,入住说酒店泳池没有开放,送了小朋友早餐,订的房间带行政酒廊的想着小朋友可以吃点下午茶,结果莫名其妙说酒廊有酒精饮料小朋友不能进入,等于浪费了,最可恶的是酒店水系统处理后没有将污水排干净,老婆孩子洗完澡刷完牙我想泡个澡,结果一看浴缸的水泛黄,这颜色淋浴和水龙头放出来是看不见的,找来他们值班经理,就说了不好意思,他们也不是故意的,只能第二天送我们去码头作为补偿,打车就10块钱的事,我不同意,第二天早上又有个前台经理来打招呼说会申请退还部分房费,本来觉得最终态度还行也没去计较,随便它退多少,但10几天过去了一点下文没有,这是在忽悠谁呢?Radisson的酒店管理服务简直无语了,这辈子度假最糟糕的体验!
酒店在sm商场隔壁,有条专属带遮雨棚的通道直通商场,出门吃饭购物超级方便!酒店的设施也很现代,圣诞节期间的氛围感也很好,员工也是热情有礼貌,很满意!
自从上次在圣保罗住过丽笙酒店后,这是我第二次入住,所有酒店员工都展现出极高的待客之道。令我惊讶的是,他们好几次送水和巧克力到房间,这大概是当地的特色服务吧。我在这里度过了非常愉快的时光,谢谢你们。
这次入住酒店的经历非常糟糕。我们1pm到达酒店问了前台人员,我们希望住在高层,因为我父母年纪大了晚上睡觉需要安静,前台人员说21层可以入住,但是在打扫房间。我知道入住时间是3pm,所以我们出去吃饭了。到了下午4pm打算入住,前台人员说仍然没有收拾好房间。
第一,时间不合理。我想知道你们酒店打扫房间需要多久时间???四个小时都收拾不好。
第二,服务态度不专业。4pm打算入住的时候,前台人员态度很差,这个人叫Alphine,不跟我解释原因一直叫我等待,我等了15分钟她一直在打电话,并且这个过程中仍然不跟我说明原因,我认为非常不尊重人。最后告诉我只有四层可以入住。我认为这是种族歧视,或者是你们酒店管理的问题。
第三,承诺不兑现。我很少见这样的服务以及管理,真的体验很糟糕。但是酒店本身的设施以及环境我很满意。后来经理过来解释以及道歉了,但我仍希望你们进一步提升酒店管理。
我对所有员工的热情好客和美味的早餐体验非常满意。下次我一定还会再来。希望下次来的时候游泳池已经修好了。
每次去宿务都会住的酒店。
这次我们提前两个小时到达,酒店也办理了提前入住。
遗憾的是游泳池正在维修中。
(附图是游泳池维修前的样子。)
度假的好地方。可惜我们去的时候泳池正在维护。SPA非常棒!绝对推荐!下次一定还会再来!
酒店很漂亮,直接连着一个大型购物中心。早餐种类丰富,地理位置也很好。下次还会再来住。
从入住开始就享受到了卓越的服务。由于在Trip的会员等级,意外获得了升级。客房服务也很及时。酒店与SM商场直接相连,商场里应有尽有。申请延迟退房也得到了满足。总而言之,服务和住宿都非常出色。