酒店回复: Dear Valued Guest,Thank you so much for your glowing review! We are delighted to hear that you had such an enjoyable journey with us.It is wonderful to know that you enjoyed our breakfast selection and found your room to be impeccably clean. We are also incredibly proud of Alan. We know how much of a difference it makes to have someone who speaks your language and can offer seamless support while traveling abroad. We will be sure to pass along your compliments to him!We look forward to being your hotel of choice again the next time your travels bring you back to Egypt.Warm regards,Mahmoud MatarHotel Manager

酒店回复: Dear Valued Guest, Thank you for sharing your detailed feedback following your recent stay at Kempinski Hotel Soma Bay. We are pleased to hear that our hotel provided a sense of convenience and comfort during your North Africa journey.Our team always strives to provide a bridge of hospitality for our international guests, and I will certainly share your gratitude with Li. They were happy to offer a listening ear regarding your travel experiences; we believe that genuine care goes beyond just providing a room.Regarding your comments on the dress code: we sincerely appreciate your understanding of our evening requirements. We also take note of your experience the following morning. While we aim to maintain a certain atmosphere in our dining areas, we regret any inconvenience caused by the misunderstanding regarding breakfast attire, especially considering your travel schedule and the warmth of the day. Your comfort is important to us, and we will use your feedback to ensure our communication is both clear and flexible for guests in transit.We hope that despite the warm attire on the beach, the memories of Soma Bay remain pleasant ones. We would be honored to welcome you and your family back for an even more comfortable stay in the future.Warm regards,Mahmoud MatarHotel Manager

酒店回复: Dear Valued Guest,On behalf of the Management and the entire team at Kempinski Hotel Soma Bay, thank you for your wonderful review and for sharing your experience with us.We are delighted to hear that you appreciated the tranquility of our location in Soma Bay and that our signature "Lady in Red" check-in service provided you with a seamless and relaxing arrival. It is a pleasure to know that the hibiscus and rose tea added a refreshing touch to your welcome.Furthermore, I am pleased that you enjoyed our culinary offerings and found our housekeeping team’s attention to detail—such as the thoughtful arrangement of your personal items—to be a highlight of your stay. Providing a "home away from home" through these small, personalized gestures is at the heart of what we do.Thank you for your kind recommendation and your intention to return. It would be our absolute privilege to welcome you back to Hurghada for another exceptional stay by the Red Sea.Best regards,Mahmoud MatarHotel Manager

酒店回复: Dear Valued Guest,Thank you for choosing Kempinski Hotel Soma Bay and for your glowing five-star review! We are absolutely thrilled to be described as a "high-fashion masterpiece" and to know that our grand architecture provided such a sophisticated backdrop for your stay.It was a true honor to celebrate your husband’s birthday with you. We are delighted that the room decorations and sweet surprises added a special touch to your celebration, as we always strive to create impeccable, personalized moments for our guests. We are also pleased that you found peace at our private beach; the breathtaking gradients of the Red Sea are indeed one of our most captivating features.Knowing that you plan to return to us "again and again" is the greatest compliment our team could receive. We look forward to welcoming you both back to your home on the Red Sea very soon.Best regards,Mahmoud MatarHotel Manager

酒店回复: Dear Valued Guest,Thank you for staying at Kempinski Hotel Soma Bay and for sharing your review.We are pleased to hear that you consider us the best choice in Soma Bay and that our team provided you with attentive and practical service. It is also good to know that you enjoyed our rotating dinner menus and the quality of our breakfast offerings.We are especially glad that you took a piece of the Kempinski experience home with you by purchasing our signature lobby fragrance.Thank you for your high ratings across all categories. We look forward to welcoming you back in the future.Best regards,Mahmoud MatarHotel Manager

酒店回复: Dear Valued Guest,Thank you for choosing Kempinski Hotel Soma Bay and for your fantastic "95-point" rating! We are honored that you considered our buffet the best meal of your journey through Egypt; our culinary team takes great pride in ensuring our variety never compromises on quality.We appreciate your detailed feedback regarding the walk to the jetty and the mattress firmness. While our location offers a peaceful setting near the vibrant Marina shopping street, we understand that the distance to the snorkeling pier can be a trek. We are continuously looking into ways to make our shuttle and transport information clearer for our guests. Your comments regarding the bed have also been noted by our housekeeping team to ensure we provide the most comfortable rest possible.We look forward to welcoming you back for another beautiful stay, and perhaps we can earn those final 5 points next time!Best regards,Mahmoud MatarHotel Manager

酒店回复: Dear Valued Guest,Thank you for choosing Kempinski Hotel Soma Bay and for sharing such a heartwarming review! We are absolutely delighted that we could exceed your expectations.It is wonderful to hear that you enjoyed the "home away from home" atmosphere created by our team’s smiles. We are especially proud of our Breakfast Chef for his dedication to learning Chinese phrases—he will be thrilled to know his efforts made your mornings brighter. We are also glad that our special touches, such as the congee and fried rice, added comfort to your breakfast experience.We are pleased that our Chinese Manager was able to assist you during the Spring Festival to ensure a seamless check-in. Providing a "thoughtful and excellent" service is exactly what we aim for, and we are glad the soundproof design of our rooms allowed you to enjoy the beautiful decor in peace.We look forward to welcoming you back for another exceptional stay soon.Best regards,Mahmoud MatarHotel Manager

酒店回复: Dear Valued Guest,Thank you for choosing Kempinski Hotel Soma Bay and for your wonderful feedback. We are so pleased that you enjoyed our beautiful scenery and the comfort of your stay.It was a true pleasure to celebrate your birthday with you; we are delighted that the special cake and personalized pillowcase added a memorable touch to your evening. We are also glad that our team's attention to detail, from the room amenities and extra bedding to our delicious breakfast, met your expectations. It is great to hear you enjoyed your dining experiences at The Sobar as well.We look forward to welcoming you back for another very satisfying stay soon.Best regards,Mahmoud MatarHotel Manager

酒店回复: Dear Valued Guest,Thank you for choosing Kempinski Hotel Soma Bay and for your wonderful review! We are absolutely delighted that you loved your time with us.It is a pleasure to hear that you enjoyed our convenient snorkeling access, beautiful public areas, and our signature breakfast—especially the Eggs Benedict and morning champagne. Most importantly, we are proud that our team’s warm greetings made you feel truly welcome throughout the resort.We look forward to welcoming you back for another exceptional stay soon.Best regards,Mahmoud MatarHotel Manager

酒店回复: Dear Valued Guest,Thank you for choosing Kempinski Hotel Soma Bay and for sharing such a detailed review.We are delighted that you enjoyed our spacious rooms and the variety of our breakfast buffet. It is wonderful to hear that you took advantage of our beautiful beach and the glass boat trips to explore the stunning coral reefs.We are especially pleased that our collaboration with our colleagues from the Hangzhou hotel during the Spring Festival enhanced your stay. Our team strives to provide seamless communication and attentive service, and we are glad their support made you feel at home.While we are a peaceful retreat away from the city, we hope you enjoyed exploring the different flavors across our various on-site restaurants. We look forward to welcoming you back for another memorable stay soon.Best regards,Mahmoud MatarHotel Manager