来埃及玩竟然遇到了中国人的酒店人员 Alan 服务特别好!给了我们很多帮助!一次愉快的旅程!酒店早餐很好吃,房间非常干净!下次来还会选择凯宾斯基!
9 / 10
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酒店回复: Dear Valued Guest,Thank you so much for your glowing review! We are delighted to hear that you had such an enjoyable journey with us.It is wonderful to know that you enjoyed our breakfast selection and found your room to be impeccably clean. We are also incredibly proud of Alan. We know how much of a difference it makes to have someone who speaks your language and can offer seamless support while traveling abroad. We will be sure to pass along your compliments to him!We look forward to being your hotel of choice again the next time your travels bring you back to Egypt.Warm regards,Mahmoud MatarHotel Manager
酒店回复: Dear Valued Guest, Thank you for sharing your detailed feedback following your recent stay at Kempinski Hotel Soma Bay. We are pleased to hear that our hotel provided a sense of convenience and comfort during your North Africa journey.Our team always strives to provide a bridge of hospitality for our international guests, and I will certainly share your gratitude with Li. They were happy to offer a listening ear regarding your travel experiences; we believe that genuine care goes beyond just providing a room.Regarding your comments on the dress code: we sincerely appreciate your understanding of our evening requirements. We also take note of your experience the following morning. While we aim to maintain a certain atmosphere in our dining areas, we regret any inconvenience caused by the misunderstanding regarding breakfast attire, especially considering your travel schedule and the warmth of the day. Your comfort is important to us, and we will use your feedback to ensure our communication is both clear and flexible for guests in transit.We hope that despite the warm attire on the beach, the memories of Soma Bay remain pleasant ones. We would be honored to welcome you and your family back for an even more comfortable stay in the future.Warm regards,Mahmoud MatarHotel Manager
4.5分
度假村景观双床房
朋友出游
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酒店在索马湾,离市区要1个小时左右的车程。酒店的服务也很好,在check in 的时候都是贴心代办的,坐在沙发上等就行了,侍者还贴心送了山楂玫瑰茶。我订的是包两餐的,早餐和晚餐都很美味😋晚餐是不含饮料的,但是可以从房间带水。酒店的清洁服务也很赞,每次我扔床上的东西都会给我叠好,下次如果还有机会来赫尔格达还会再定这个酒店的👍
9 / 14
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酒店回复: Dear Valued Guest,On behalf of the Management and the entire team at Kempinski Hotel Soma Bay, thank you for your wonderful review and for sharing your experience with us.We are delighted to hear that you appreciated the tranquility of our location in Soma Bay and that our signature "Lady in Red" check-in service provided you with a seamless and relaxing arrival. It is a pleasure to know that the hibiscus and rose tea added a refreshing touch to your welcome.Furthermore, I am pleased that you enjoyed our culinary offerings and found our housekeeping team’s attention to detail—such as the thoughtful arrangement of your personal items—to be a highlight of your stay. Providing a "home away from home" through these small, personalized gestures is at the heart of what we do.Thank you for your kind recommendation and your intention to return. It would be our absolute privilege to welcome you back to Hurghada for another exceptional stay by the Red Sea.Best regards,Mahmoud MatarHotel Manager
酒店回复: Dear Valued Guest,Thank you for choosing Kempinski Hotel Soma Bay and for your glowing five-star review! We are absolutely thrilled to be described as a "high-fashion masterpiece" and to know that our grand architecture provided such a sophisticated backdrop for your stay.It was a true honor to celebrate your husband’s birthday with you. We are delighted that the room decorations and sweet surprises added a special touch to your celebration, as we always strive to create impeccable, personalized moments for our guests. We are also pleased that you found peace at our private beach; the breathtaking gradients of the Red Sea are indeed one of our most captivating features.Knowing that you plan to return to us "again and again" is the greatest compliment our team could receive. We look forward to welcoming you both back to your home on the Red Sea very soon.Best regards,Mahmoud MatarHotel Manager
酒店回复: Dear Valued Guest,Thank you for staying at Kempinski Hotel Soma Bay and for sharing your review.We are pleased to hear that you consider us the best choice in Soma Bay and that our team provided you with attentive and practical service. It is also good to know that you enjoyed our rotating dinner menus and the quality of our breakfast offerings.We are especially glad that you took a piece of the Kempinski experience home with you by purchasing our signature lobby fragrance.Thank you for your high ratings across all categories. We look forward to welcoming you back in the future.Best regards,Mahmoud MatarHotel Manager
酒店回复: Dear Valued Guest,Thank you for choosing Kempinski Hotel Soma Bay and for your fantastic "95-point" rating! We are honored that you considered our buffet the best meal of your journey through Egypt; our culinary team takes great pride in ensuring our variety never compromises on quality.We appreciate your detailed feedback regarding the walk to the jetty and the mattress firmness. While our location offers a peaceful setting near the vibrant Marina shopping street, we understand that the distance to the snorkeling pier can be a trek. We are continuously looking into ways to make our shuttle and transport information clearer for our guests. Your comments regarding the bed have also been noted by our housekeeping team to ensure we provide the most comfortable rest possible.We look forward to welcoming you back for another beautiful stay, and perhaps we can earn those final 5 points next time!Best regards,Mahmoud MatarHotel Manager
酒店回复: Dear Valued Guest,Thank you for choosing Kempinski Hotel Soma Bay and for sharing such a heartwarming review! We are absolutely delighted that we could exceed your expectations.It is wonderful to hear that you enjoyed the "home away from home" atmosphere created by our team’s smiles. We are especially proud of our Breakfast Chef for his dedication to learning Chinese phrases—he will be thrilled to know his efforts made your mornings brighter. We are also glad that our special touches, such as the congee and fried rice, added comfort to your breakfast experience.We are pleased that our Chinese Manager was able to assist you during the Spring Festival to ensure a seamless check-in. Providing a "thoughtful and excellent" service is exactly what we aim for, and we are glad the soundproof design of our rooms allowed you to enjoy the beautiful decor in peace.We look forward to welcoming you back for another exceptional stay soon.Best regards,Mahmoud MatarHotel Manager
5.0分
海景特大床房
家庭亲子
景色很好,住的很舒服,房间里有帆布包可以带走
生日弄了个枕巾晚上还送了个蛋糕
房间里放小费的话会叠毛巾
选三人入住的话会加床
早餐好吃,晚餐我们没选自助,去Sober吃了三天
整体很满意
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酒店回复: Dear Valued Guest,Thank you for choosing Kempinski Hotel Soma Bay and for your wonderful feedback. We are so pleased that you enjoyed our beautiful scenery and the comfort of your stay.It was a true pleasure to celebrate your birthday with you; we are delighted that the special cake and personalized pillowcase added a memorable touch to your evening. We are also glad that our team's attention to detail, from the room amenities and extra bedding to our delicious breakfast, met your expectations. It is great to hear you enjoyed your dining experiences at The Sobar as well.We look forward to welcoming you back for another very satisfying stay soon.Best regards,Mahmoud MatarHotel Manager
4.8分
度假村景观双床房
其他
太喜欢索马湾了!!!浮潜很方便,有免费接驳车到喜来登栈桥那边。
酒店公区很漂亮,早餐也好吃,每天都有鲜榨果汁、香槟、班尼迪克蛋等等,水果也很多。
前台和酒店工作人员态度都不错,路上遇到一些工作人员都会热情打招呼。
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酒店回复: Dear Valued Guest,Thank you for choosing Kempinski Hotel Soma Bay and for your wonderful review! We are absolutely delighted that you loved your time with us.It is a pleasure to hear that you enjoyed our convenient snorkeling access, beautiful public areas, and our signature breakfast—especially the Eggs Benedict and morning champagne. Most importantly, we are proud that our team’s warm greetings made you feel truly welcome throughout the resort.We look forward to welcoming you back for another exceptional stay soon.Best regards,Mahmoud MatarHotel Manager
5.0分
度假村景观大床房
家庭亲子
房间:比较大,加了床也算宽敞,有阳台.
早餐:丰富,品种多
海滩:与喜来登共用,很美,可到喜来登沙滩租玻璃船出海看珊瑚和鱼
餐饮:离市区比较远,只能在园区里面解决,有好几个餐厅
服务:春节期间有杭州酒店的人员过来支援,沟通很方便,服务周
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酒店回复: Dear Valued Guest,Thank you for choosing Kempinski Hotel Soma Bay and for sharing such a detailed review.We are delighted that you enjoyed our spacious rooms and the variety of our breakfast buffet. It is wonderful to hear that you took advantage of our beautiful beach and the glass boat trips to explore the stunning coral reefs.We are especially pleased that our collaboration with our colleagues from the Hangzhou hotel during the Spring Festival enhanced your stay. Our team strives to provide seamless communication and attentive service, and we are glad their support made you feel at home.While we are a peaceful retreat away from the city, we hope you enjoyed exploring the different flavors across our various on-site restaurants. We look forward to welcoming you back for another memorable stay soon.Best regards,Mahmoud MatarHotel Manager
来埃及玩竟然遇到了中国人的酒店人员 Alan 服务特别好!给了我们很多帮助!一次愉快的旅程!酒店早餐很好吃,房间非常干净!下次来还会选择凯宾斯基!
房间可以,标准五星级酒店的设施在非洲来说可以了,我们入住的当天正好赶上国内凯宾斯基酒店的Alan 李,李国川 杭州远洋凯宾斯基酒店值班经理,在这接待中国来的客人,也是我和家人这次北非行程里所有入住酒店最方便的,然后第二天还听我倾诉了这次北非行住的家酒店和旅游遇上的不开心的事,万分感谢🙏,我们用晚餐时因为行李箱没打开,因为餐厅对用餐着装有要求,万分感谢,没让我们换衣服就去用餐了,万分感谢🙏,但是误会也就是第二天说早餐也是要不能穿短袖和短裤🩳,结果我和家人第二天穿的长裤和长袖用的早餐,因为我们穿的是毛衣和厚的裤子在酒店沙滩又逛了几个小时,我们退房后行李直接装🚗里了,也没办法换衣服了。
酒店在索马湾,离市区要1个小时左右的车程。酒店的服务也很好,在check in 的时候都是贴心代办的,坐在沙发上等就行了,侍者还贴心送了山楂玫瑰茶。我订的是包两餐的,早餐和晚餐都很美味😋晚餐是不含饮料的,但是可以从房间带水。酒店的清洁服务也很赞,每次我扔床上的东西都会给我叠好,下次如果还有机会来赫尔格达还会再定这个酒店的👍
满分五星!凯宾斯基真的把浪漫和奢华做到了极致✨一进酒店就被惊艳到,大气又有质感,随便一拍都是高级大片!服务全程贴心又周到,热情细致、体验感直接拉满。最爱的是酒店自带的私人沙滩,人少安静,渐变色彩的红海美得不像话,海水层次超治愈,看一眼就沦陷。这次恰逢老公生日,酒店还特意精心布置了生日房间,又送蛋糕又送甜点,仪式感满满,真的太用心了!凯宾斯基的服务名不虚传,从环境到服务无可挑剔,绝对是会无限回购的神仙酒店,强烈推荐!
首先 绝对是Soma Bay最漂亮的酒店 其次 服务超级贴心超级好(不顶级但是温暖实用) 然后 包的早晚饭 特别是晚餐质量不错 每天会换 有没有喜欢的碰运气 我就是更喜欢第一天的食物 但是总体不错 早饭东西种类有点少但是出品还行 总结来说 是来somabay的最佳选择 另外 买了大堂的香氛回家 超喜欢
我给他95分,怕他骄傲,外加有两点不足,一、床太软了,睡的我腰疼。二,到jetty太远了,步行40分钟。中间隔着3、4个酒店,凯宾斯基是最左边,栈道在最右边。接驳车有四种,最外圈的1小时一个,海边小路上半小时一躺,我基本走到90%,才能赶上一趟。高尔夫车app自己租,需要当地手机号。高尔夫taxi3刀一趟,可以拼。酒店离购物街很近,madu很好逛。酒店太美了!吃的也非常好!是我在埃及吃的这么多顿里最好吃的。虽然是自助但是一点都不敷衍
超预期的酒店,每位服务员都微笑打招呼,早餐厨师努力学习中文的各种表达,早餐还有中国菜的一小片区域(也就粥、炒饭之类的,但至少是有了)。装修很美,阳台推拉门很隔音,春节期间有派一位中国经理来协助办理入住,很人性化,超赞。
景色很好,住的很舒服,房间里有帆布包可以带走
生日弄了个枕巾晚上还送了个蛋糕
房间里放小费的话会叠毛巾
选三人入住的话会加床
早餐好吃,晚餐我们没选自助,去Sober吃了三天
整体很满意
太喜欢索马湾了!!!浮潜很方便,有免费接驳车到喜来登栈桥那边。
酒店公区很漂亮,早餐也好吃,每天都有鲜榨果汁、香槟、班尼迪克蛋等等,水果也很多。
前台和酒店工作人员态度都不错,路上遇到一些工作人员都会热情打招呼。
房间:比较大,加了床也算宽敞,有阳台.
早餐:丰富,品种多
海滩:与喜来登共用,很美,可到喜来登沙滩租玻璃船出海看珊瑚和鱼
餐饮:离市区比较远,只能在园区里面解决,有好几个餐厅
服务:春节期间有杭州酒店的人员过来支援,沟通很方便,服务周