酒店回复: Hi there,Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang. We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Once again, thank you for your feedback and we are looking forward to rolling out the red carpet upon your return!Rock On! Tobias Lackermeier Executive Assistant Manager
酒店回复: hi moni111,Thank you for taking the time to share your detailed feedback.We understand that our location in Batu Ferringhi may feel a little further from George Town’s city centre. Many of our guests, however appreciate the quieter beachfront setting as a relaxing escape from the bustle of town.We’re delighted that you enjoyed our unique rock ’n’ roll concept, clean rooms, sea view balcony and the friendliness of our front desk team. It’s wonderful to know you appreciated the atmosphere and took time to unwind while enjoying the ocean view.Regarding the beach, conditions can vary depending on tides and weather but we appreciate your honest comparison and perspective.Thank you once again for your balanced review. We hope to welcome you back for another relaxing seaside stay in the future.Best Regards,Tobias LackermeierExecutive Assistant Manager
5.0分
海景豪华房
家庭亲子
我首先非常感谢RAN的帮助
酒店的员工就像评论里说的那样 会对每个客人打招呼 但是Ran让我体会到实质性的友好以及真诚
我想我下次如果再来槟城 我肯定依旧选这家酒店的
酒店从沙滩出去就有吃饭的地方 还有表演
对比吉隆坡的酒店 服务超棒!
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酒店回复: Hi there,Thank you so much for your wonderful review! We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Penang made your staycation great.Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in.Looking forward to rolling out the red carpet upon your return!Rock On!Tobias LackermeierExecutive Assistant Manager
酒店回复: Hi Muyuyangguangdepangyu,Thank you for your absolutely fantastic review! We’re thrilled to hear that you and your family had such a delightful experience with us and enjoyed our beachfront location at Batu Ferringhi. It’s wonderful to know that the lively surroundings, music and nightly atmosphere added to the fun of your stay.We love hearing that your daughter enjoyed borrowing an electric guitar embracing music is truly part of the Hard Rock spirit! We’re also glad you appreciated the rock ’n’ roll memorabilia, our pool, and the cocktails at the poolside bar.Thank you for sharing your experience. We look forward to welcoming you back for another unforgettable, music-filled stay.Rock On!Tobias LackermeierExecutive Assistant Manager
酒店回复: Hi andyliu2028,Thank you for taking the time to share your feedback. We’re truly sorry to hear that aspects of your stay did not meet your expectations and we appreciate the opportunity to clarify and address your concerns.Regarding parking, while the hotel does provide a spacious on-site car park it may reach full capacity during peak periods. In such situations, we do offer an overflow parking area located approximately 500 metres from the hotel, together with a complimentary shuttle service to ensure our guests’ convenience. Please be assured that parking priority is given to in-house guests, and our Security team manages access accordingly.We regret the delay you experienced during check-in and understand how frustrating this can be, especially after a long journey. Your comments regarding front desk efficiency have been noted and will be shared with the relevant team for improvement.Regarding the room layout and surroundings, we understand that preferences vary and we’re sorry that the room size and sealed windows did not suit your expectations. As for the nearby dining options, we appreciate your feedback and understand that convenience plays an important role in overall comfort.While we regret that this stay did not leave a positive impression, your feedback is invaluable in helping us improve our services. Once again, our apologies for not meeting some of your expectation on this occasion and hope that you will consider the hotel again.Best Regards,Tobias LackermeierExecutive Assistant Manager
酒店回复: Hi there,Thank you for sharing your detailed feedback with us. We are pleased to hear that you enjoyed the sea-view room, spacious balcony, refreshing sea breeze and the relaxing seaside surroundings. It’s also great to know that the facilities, especially the water park, suited families well and that your post-dinner walks by the sea were enjoyable.We appreciate your comments regarding the breakfast offerings and understand that food preferences can vary. Your feedback has been shared with our culinary team for review. We also note your concern about the strong fragrance in the hallways. The scent is part of our standard ambiance. However, we understand that it may not be comfortable for everyone and will take your feedback into consideration as we continue to fine-tune the guest experience.Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back for an even more comfortable stay in the future.Best Regards,Tobias LackermeierExecutive Assistant Manager
5.0分
海景豪华房
朋友出游
这个酒店本来是我们前面订的酒店太差了 然后从新订的
设施:酒店设施齐全
卫生:卫生也很好进
环境:环境不错离海边也很近 后面下去就到海边了 酒店内的游泳池也很大
服务:服务不错
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酒店回复: Hi there,Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang. We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Once again, thank you for your feedback and we are looking forward to rolling out the red carpet upon your return!Rock On! Tobias Lackermeier Executive Assistant Manager
酒店前台人员非常耐心,酒店设施完善,很适合带小朋友玩的家庭,不下雨的时候景色很美,很好看。
先说一下酒店的基本信息,再离古城有40分钟的路程,然后同样都是哈的Roc,其实我们去很多地方都住过,但是这家哈的肉可是非常小的,而且非周末的话是没有什么表演和演奏的时间再说一下卫生住的房间就是面对游泳池的是比较吵的,要安静的话可以住在另外一边再说一下早餐早餐依旧哈,可是没什么东西可以吃的,然后我们一共定了三天两碗的房间,到了第二天去吃早餐的时候被告知不含早餐,这个简直是非常离谱,那酒店前台已经告诉我们都是很早的餐厅人员却告诉我们不含早餐,反复给我们确认还在拍照,难道就不能去跟前台确认吗?这个细节做得非常差
这家酒店非常适合亲子出行,游泳池很大,有很多娱乐设施,早餐很好吃,一直到11点都可以随时去吃早餐。客房服务人员特别亲切,微笑服务。
最值得一提的是,酒店酒吧很热闹,歌手水平在线。
酒店设施稍显陈旧,毕竟有十年的历史了。房间电视无法投屏。
这个酒店的位置比较偏,从乔治城过去感觉车开了很久呢。但是还是很有特色的,酒店各处有上世纪很多摇滚乐队的照片和塑像。酒店有些老了,但是房间还是很干净,前台接待也很友好和善。海景房有个阳台,坐着看海刷小视频也挺美。不过,沙滩是不及预期的,如果要沙滩好,沙细,还是国内三亚更好。对了,酒店大门出门左转走5分钟左右,有一个黎巴嫩餐厅,味道好环境好,值得一吃哦。
我首先非常感谢RAN的帮助
酒店的员工就像评论里说的那样 会对每个客人打招呼 但是Ran让我体会到实质性的友好以及真诚
我想我下次如果再来槟城 我肯定依旧选这家酒店的
酒店从沙滩出去就有吃饭的地方 还有表演
对比吉隆坡的酒店 服务超棒!
非常满意的体验
酒店就在巴都丁宜海滩上,旁边200米有很多很多的海滩餐厅,每一家晚上都有焰火表演和乐队演出。
酒店是摇滚风的连锁酒店,每个角落都摆放着摇滚明星的照片,演出服和其他摇滚元素。作为音乐发烧友,女儿还跟酒店免费借了电吉他玩。
泳池很美,很适合游泳,还有泳池吧的鸡尾酒。
一切都非常满意
酒店停车位很少,停车难!晚上回到酒店根本没有地方停,门卫让停在酒店外面很远的地方再走回来!酒店前台态度很差,工作效率很低,办理入住排队25分钟以上! 房间不大封闭窗,后悔订这个酒店!周边只有些路边摊,不是很方便!以后肯定不会订这里了!
我第一次住硬石,槟城硬石性价比超高。价格适中,关键游泳池孩子玩完全可以释放家长。买一杯奶昔躺在躺椅上看孩子们耍太巴适了。就说几个注意事项:这个酒店比较久,所以屋里插头很少,建议带个转换插头配个小插排,我这次带了一个插排管大用了。还有厕所没插口(反正我没找到)只能在外面吹头发。如果家人睡觉,声音比较吵。硬石的西餐/饮料,酒水都很不错。住店客人还能打9折用餐。这就有种原住民的优越感。打车到escape 游泳乐园和蝴蝶农场就10分钟。蝴蝶农场就在escape对面,可以一起安排…观感仁者见仁吧。要买沙滩鞋…到哪玩耍都方便。酒店对面有个小超市,临时补充食物很方便。
摇滚主题的房间布置
酒店从房间望出去的景色不错
面朝大海
春暖花开的感觉
订的是水景房所以大大的阳台特别舒适
海风拂面
不冷不热刚刚好
很惬意的假期感受
地面有一个很大的儿童水上玩乐中心
人声鼎沸的欢乐气氛
但有些嘈杂
亲子的可以
餐厅早餐很多中午的主食
种类很多但偏主食
有点不要符合我家的饮食习惯
我看有人端着一盆咖喱蟹的
说实话早餐这个厚重有点不太适应
酒店走廊有一股超浓烈的化学香氛味道
这个打差评
很难受
酒店其实风景还OK的
吃完饭海边散个步还是比较舒适的
这个酒店本来是我们前面订的酒店太差了 然后从新订的
设施:酒店设施齐全
卫生:卫生也很好进
环境:环境不错离海边也很近 后面下去就到海边了 酒店内的游泳池也很大
服务:服务不错