酒店回复: Hi there,Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang. We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Once again, thank you for your feedback and we are looking forward to rolling out the red carpet upon your return!Rock On! Tobias Lackermeier Executive Assistant Manager

酒店回复: hi moni111,Thank you for taking the time to share your detailed feedback.We understand that our location in Batu Ferringhi may feel a little further from George Town’s city centre. Many of our guests, however appreciate the quieter beachfront setting as a relaxing escape from the bustle of town.We’re delighted that you enjoyed our unique rock ’n’ roll concept, clean rooms, sea view balcony and the friendliness of our front desk team. It’s wonderful to know you appreciated the atmosphere and took time to unwind while enjoying the ocean view.Regarding the beach, conditions can vary depending on tides and weather but we appreciate your honest comparison and perspective.Thank you once again for your balanced review. We hope to welcome you back for another relaxing seaside stay in the future.Best Regards,Tobias LackermeierExecutive Assistant Manager

酒店回复: Hi there,Thank you so much for your wonderful review! We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Penang made your staycation great.Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in.Looking forward to rolling out the red carpet upon your return!Rock On!Tobias LackermeierExecutive Assistant Manager

酒店回复: Hi Muyuyangguangdepangyu,Thank you for your absolutely fantastic review! We’re thrilled to hear that you and your family had such a delightful experience with us and enjoyed our beachfront location at Batu Ferringhi. It’s wonderful to know that the lively surroundings, music and nightly atmosphere added to the fun of your stay.We love hearing that your daughter enjoyed borrowing an electric guitar embracing music is truly part of the Hard Rock spirit! We’re also glad you appreciated the rock ’n’ roll memorabilia, our pool, and the cocktails at the poolside bar.Thank you for sharing your experience. We look forward to welcoming you back for another unforgettable, music-filled stay.Rock On!Tobias LackermeierExecutive Assistant Manager

酒店回复: Hi andyliu2028,Thank you for taking the time to share your feedback. We’re truly sorry to hear that aspects of your stay did not meet your expectations and we appreciate the opportunity to clarify and address your concerns.Regarding parking, while the hotel does provide a spacious on-site car park it may reach full capacity during peak periods. In such situations, we do offer an overflow parking area located approximately 500 metres from the hotel, together with a complimentary shuttle service to ensure our guests’ convenience. Please be assured that parking priority is given to in-house guests, and our Security team manages access accordingly.We regret the delay you experienced during check-in and understand how frustrating this can be, especially after a long journey. Your comments regarding front desk efficiency have been noted and will be shared with the relevant team for improvement.Regarding the room layout and surroundings, we understand that preferences vary and we’re sorry that the room size and sealed windows did not suit your expectations. As for the nearby dining options, we appreciate your feedback and understand that convenience plays an important role in overall comfort.While we regret that this stay did not leave a positive impression, your feedback is invaluable in helping us improve our services. Once again, our apologies for not meeting some of your expectation on this occasion and hope that you will consider the hotel again.Best Regards,Tobias LackermeierExecutive Assistant Manager

酒店回复: Hi there,Thank you for sharing your detailed feedback with us. We are pleased to hear that you enjoyed the sea-view room, spacious balcony, refreshing sea breeze and the relaxing seaside surroundings. It’s also great to know that the facilities, especially the water park, suited families well and that your post-dinner walks by the sea were enjoyable.We appreciate your comments regarding the breakfast offerings and understand that food preferences can vary. Your feedback has been shared with our culinary team for review. We also note your concern about the strong fragrance in the hallways. The scent is part of our standard ambiance. However, we understand that it may not be comfortable for everyone and will take your feedback into consideration as we continue to fine-tune the guest experience.Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back for an even more comfortable stay in the future.Best Regards,Tobias LackermeierExecutive Assistant Manager

酒店回复: Hi there,Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang. We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Once again, thank you for your feedback and we are looking forward to rolling out the red carpet upon your return!Rock On! Tobias Lackermeier Executive Assistant Manager