酒店回复: Dear Shenhaiyufu,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your accommodation choice whilst in Penang recently.My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here.Thank you again for staying with us, and we look forward to welcoming you back soon.Best Regards,Amir HishamGeneral Manager
酒店回复: Dear Valued Guest,Thank you for giving us an opportunity to extend the Cititel Penang hospitality to you in the heart of Penang and sharing the detailed account of your experience with others.We are thrilled that you had a memorable stay with us and enjoyed every aspect of our hotel’s facilities, hospitality and amenities. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again.Warm regards,Amir HishamGeneral Manager
酒店回复: Dear Valued Guest,First and foremost, we sincerely apologize for the less than satisfactory experience and we are sorry for the inconvenience you have experienced in the room.We do take the feedback of our guests seriously and thank you for your input. Please know that I have shared your disappointment with my team and we will build training processes for our associates to be sensitive towards guests' needs and not to have situations like these arise in the future.While I wish, you had a better experience, it is feedback as such that we learn from and improvise continuously. We work hard to deliver an exceptional guest experience, and it is apparent in this case, we fell short. I would like to extend my most profound apologies for the unfortunate inconvenience that you have faced throughout your stay with us.Thank you once again for taking the time to share your constructive feedback as it is only through you that we know our shortcomings and learn from it. Please accept my humble apologies for your less than satisfactory experience on this occasion and rest assured that every effort is being for immediate improvement.Your comments are incredibly valuable to us as we strive to continuously improve our services and provide every guest with an exceptional experience. We anticipate the opportunity to welcome you back to Cititel Penang.Best wishes,Amir HishamGeneral Manager
酒店回复: Dear 柏林苍穹下,Thank you for making us your preferred hotel in the heart of Penang.We are humbled by your kind recommendations and we are glad that you had an enjoyable stay during your recent trip to the city.Our strategic location indeed provides convenience for guests like yourself to explore Penang as we are steps away from the UNESCO heritage trails, Chowrasta Market and famous eatery venue apart from KOMTAR.Thank you once again for making us your preferred hotel and do stay with us again soon should your travels bring you back to Penang.Yours Sincerely,Amir HishamGeneral Manager
酒店回复: Dear Valued Guest,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your accommodation choice whilst in Penang recently.My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. Thank you again for staying with us, and we look forward to welcoming you back soon.Best Regards,Amir HishamGeneral Manager
酒店回复: Dear Jifeng,Thank you for making us your preferred hotel in the heart of Penang.My team and I are thrilled that you had a fabulous stay experience with and enjoyed every aspect of it especially our strategic location and services.Thank you for your valuable feedback on the room aircond which is most useful for our continuous improvement; as we strive to create memorable and comfortable stays to all our guests. It is with great honored that we were being chosen and we are very delighted to hear that you have had an overall enjoyable stay with us, we hope to be of your service again in the future.Kind regards,Amir HishamGeneral Manager
酒店回复: Dear Rebeccafstart,Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang.We are truly happy to know that you very much enjoyed your room and the facilities within, strategic location and even more our culinary offerings.It will be our pleasure to welcome you back again soon.Yours sincerelyAmir HishamGeneral Manager
酒店回复: Dear Valued Guest,Thank you for making us your preferred hotel in the heart of Penang and sharing your insightful review.I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again.Yours Sincerely,Amir HishamGeneral Manager
5.0分
高级特大床房
情侣出游
很好的一次入住体验，地址就在乔治城，交通很便利，入住酒店时还给我们送了鲜榨的橙汁.
我们选择的是海景房，前台对于我们的需求也非常礼貌友好的满足（我们希望视野好一些的）
走廊还有猪笼草捕蝇草，非常棒。
我会推荐给来槟城玩的朋友们
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酒店回复: Dear kebushim,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your accommodation choice whilst in Penang recently.My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here. We appreciate the time you took to share your feedback and we look forward to welcoming you back soon.Best Regards,Amir HishamGeneral Manager
这家酒店客房虽然不大，但干净、整洁、舒适，设施齐全，体验感非常好，我们一早到酒店（原本下午两点才能入住）就顺利办完入住手续，还获得了前台送的冰镇果汁，十分美好，值得再来。最怀念的就是槟城的榴莲，超级棒！
这次到马来西亚槟城旅游酒店住宿体验让我意外的惊喜和满意，原以为在这种等级的城市住宿，条件不会太好，没想到从进深夜入住酒店到离开，4天时间给我印象和体验太好了，首先是前台工作人员服务态度热情耐心细致周到，有问必答，有球必应，让客人有宾至如归的感觉；房间也相对比较宽敞、明亮，各种设备设施配备齐全完好，淋浴房宽敞，全天候热水供应，水流量很大，洗浴非常舒服，房间空调也很给力，制冷效果好，水盆下水道堵塞保修立马修复。走廊里有饮水机全天候供应饮用水。房间每天打扫，比较干净。自助早餐非常丰富可口，质量好。酒店位置比较好，外出游玩、就餐非常方便。门卫保安也很尽职客气。这是一次非常满意的旅行，给予酒店点赞，会推荐给认识的朋友。
酒店地理位置不错，服务态度很好，我们密码箱出现问题也及时处理！
但是酒店设施陈旧，房间较小，刚进入房间有一股味道，我们要求打开窗户通空气，结果整扇窗户就掉下来了，很恐怖！另外，我们房间的卫生间下水道声音很大，持续时间久，非常影响休息。
我们订了两个房间，朋友那个房间密码箱也是坏的，换了房间后，洗涑用水的下道又反漏，冒出很多水来！总的来说，体验感不好！
位置不错，闹中取静，附近各式各样的餐厅和美食都很多，去各个旅游景点也很方便，也可以去光大广场转车去其他地方。
酒店大堂比较大气，酒店应该是印度人开的，迎宾和前台都是印度人，但迎宾能说中文，也很热情。马来西亚入住都需要支付旅游税，这家可以支付宝支付。相对大堂房间稍微简陋单调一些，但很干净整洁，给了能看到海的房间，视野很好。去蓝房子很近，周边餐馆便利店也很多，总体来说值得推荐。
我的房间的空调声音太大了，而且温度也没法调。其他都很好，尤其是海边视野很好，可以自己在酒店走廊的制水机接水，很环保和方便。
酒店员工非常友好和乐于助人。我们成功预订了可以看到光大广场和海景的拐角房间。入住和退房手续办理得又快又顺利，而且没有收取押金。房间很宽敞，有一张舒适的特大号床和四颗大枕头。酒店位于主干道上，方便前往许多景点和当地餐馆，而且免费的城市巴士7号站就在酒店门口。早餐非常丰盛，有各种当地、中式和日式菜肴可供选择。强烈推荐！
地理位置优越，走路的距离可以品尝槟城美食，周边便利店也很多。房间整洁，每天搞卫生的服务人员态度很和善搞得也很干净。大堂有免费的豆蔻和柠檬水等，酒店一楼就有小卖部和中式日式餐厅。有些房间可以看海。整体来讲，性价比很高。
槟城就像小县城一样，破破烂烂又缝缝补补，有老味道。酒店也是，新酒店也比不上吉隆坡，更比不上国内，只要期待值拉低，都挺不错的。前台有中文接待，不过去了几次都没赶上就是了，简单英语足够了。
很好的一次入住体验，地址就在乔治城，交通很便利，入住酒店时还给我们送了鲜榨的橙汁.
我们选择的是海景房，前台对于我们的需求也非常礼貌友好的满足（我们希望视野好一些的）
走廊还有猪笼草捕蝇草，非常棒。
我会推荐给来槟城玩的朋友们