酒店回复: Dear cherry01251,Thank you for staying with us at the Cititel Penang during your recent trip to the Penang.I am so pleased to learn that you had a wonderful stay and that you were welcomed so warmly by everyone on the team especially our breakfast dining room. I look forward to sharing your kind compliments with all of them.My team and I look forward to welcoming you back soon for another fabulous stay.Thank you and stay safe.Yours sincerelyAmir Hisham General Manager
酒店回复: Dear Valued Guest, Selamat Sejahtera from Cititel Penang Thank you for making Cititel Penang your preferred choice of accommodation whilst in Penang. I thank you very much for your feedback about the air cond, water pressure and TV in the room you occupied and I have immediately addressed it with my maintenance officer to ensure no recurrence. Please allow me to reassure you that this is not the standard of service we endorse here and it is through your valuable feedback that we at Cititel Penang will continue to leave no stone unturned to achieved our mission to create a totally fulfilling experience for all guests at all times. Please accept my most profound apologies for the inconvenience caused to you and it is my sincere hope that you have not allowed it to mar your impression of us I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely,Amir HishamGeneral Manager
酒店回复: Dear Shengnanchen,First and foremost, we sincerely apologize for the less than satisfactory experience and we are sorry for the inconvenience you have experienced.We do take the feedback of our guests seriously and thank you for your input. Please know that I have shared your disappointment with my team.I do realize that this in no way makes up for the inconvenience you went through, but I do hope that you will not let this mar your impression of the hotel and would appreciate it if you would give us another opportunity to welcome you back so we may provide you with a refreshed experience which we pride ourselves in..Thank you for sharing your feedback with us following your recent stay.Best wishes,Amir HishamGeneral Manager
酒店回复: Dear Valued Guest,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang.We are truly delighted that you enjoyed the hotel's prime Penang Road location and room.We look forward to a next opportunity to welcome you back with us again, and to enjoy upon refreshed experiences on your return visits for many more memorable times at Cititel Penang.Yours Sincerely,Amir HishamGeneral Manager
酒店回复: Dear Valued Guest,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your preferred accommodation choice whilst in PenangIt is indeed a delight to know that you have enjoyed your stay with us.My team and I look forward to being at your service again soon should your travels bring you back to Penang again.Until then, my very best wishes.Yours sincerely,Amir HishamGeneral Manager
3.8分
高级双床房
家庭亲子
马来西亚极乐寺（Kek Lok Si Temple）位于槟城白鹤山麓，占地12公顷，是马来西亚规模最大的华人佛寺，亦为东南亚最大、最宏伟的佛寺之一。
酒店回复: Dear Valued Guest,Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in PenangWe are thrilled that you had a memorable stay with us and enjoyed every aspect of our hotel’s strategic location. Thank you once again for making us your preferred hotel and do stay with us again soon should your travels bring you back to Penang.Yours sincerelyAmir HishamGeneral Manager
酒店回复: Dear YunyunmengSelamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang.I have taken note of the room condition and it certainly warrants my serious attention. Pleased be rest assured that my Executive Housekeeper is checking into it and will do necessary rectification to avoid recurrence. I am grateful for your valuable feedback as it only through you, our distinguished guest that we know of problem and learn from it. Please accept my most profound apologies for the inconvenience caused to you and it my sincere hope that you have not allowed it to mar your impression of us.I want you to know that we are truly glad to have you as our guest and we sincerely look forward to the opportunity to be of service to you over and over again.Yours Sincerely,Amir HishamGeneral Manager
酒店回复: Dear Valued Guest,Greetings from Cititel Penang.We would like to thank you for choosing to stay with us as your preferred accommodation in Penang and for sharing your experience with us. We are happy to hear that your overall experience with us was exceptional, and we greatly appreciate your continued loyalty.We are indeed disturbed to learn of the unpleasant situation you have encountered on the hot water in your room. Please allow me to express my sincere apologies for your unpleasant experiences. Your feedback serves as a valuable reminder for us to focus on these aspects. Thank you for highlighting the positives of your stay and for your understanding in the areas that might need improvement. We hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for taking the time to provide feedback on your recent stay at our hotel and we greatly appreciate your continued loyalty.Yours Sincerely,Amir HishamGeneral Manager
酒店回复: Dear Valued Guest,We are so happy to have impressed you with our heartfelt hospitality.Your kind comments and recognition can definitely motivate us to continually deliver quality and thoughtful services to our esteemed guests such as yourself. I will indeed share your comments with my team members.Thank you again for the nice review! It is with great honored that we were being chosen and we are very delighted to hear that you have had an overall enjoyable stay with us, we hope to be of your service again in the future.Best regards,Amir HishamGeneral Manager
酒店回复: Dear Shenhaiyufu,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your accommodation choice whilst in Penang recently.My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here.Thank you again for staying with us, and we look forward to welcoming you back soon.Best Regards,Amir HishamGeneral Manager
很好哦，早班机我们早上9点多到酒店，酒店说如果两标间可以现在入住，如果大床，就下午一点左右，很人性了，我们选择了寄存行李下午再来办入住。
房间也很好，海景房，漂亮。
附近景点步行也都不远，房间里就能看到蓝屋，楼下吃饭，超市都很方便，还有个饼店买伴手礼很方便，晚上我们就在对面的红园夜市解决，还有表演，不过需要一桶酒才能坐舞台前侧的位子。
另外，附近有家评分挺高的按摩店也不错，连去了两天，舒服。
昨天刚退房。位置好，前台人员素质高，前台有肉蔻水，整个酒店运作有序。
订了这家2间高配房型，给了海景房，虽然连通房订满了，但也给了紧挨着的房。
因为房间紧张，等到下午2点半才入住。
缺点：电视剧只有15个频道，看不到央视春晚，而且电视竟然坏的，很多雪花片，这在国内是无法想象的。还有空调无论怎么调，都很冷。浴室水压低，水略小。
除了上面的缺点，其他都很好。总体来说还是家好的酒店。
最后就是春节不建议来槟城，华人都不开店，没有美食
因为第一天是12:00多到的酒店，所以就选择了这个酒店作为过渡性的酒店来住，服务真的挺一般的，虽然后面他说给我升级了海景房，说的什么送橙汁，因为可能我们太晚到了也没有喝到。
这个海景房也是一个比较角落的位置，拖鞋很一般非常的薄，整个环境也比较旧，床单摸上去的感觉也不够干爽，床也是非常的小，绝对不合适带小朋友，还有就是这个海景房是1013，大伙记得避雷，门是正对一个过道，第二天早上8:00就有工作人员非常大声地聊天，把我们所有人都吵醒了，门也是完全不隔音，哪怕我开门跟他说了，让他小声一点，他关了门，但是声音还是非常的清晰，这个真的要差评，还有就是洗手间是没有干湿分离的。小的花洒是在浴缸的旁边，但是这个小的花洒又是坏的，就是你要不停地摁，水才会出来，叫了工作人员过来看也是不了了之，要不是半夜1:00真的很想换房忍了一下算了，总而言之接近500的房价完全不值得住。
位置不错，酒店年龄虽然不小，但是入住之后发现还是挺干净的，重点在地理位置好吧，因为槟城很小，去哪儿都很方便，所以从这儿去到姓氏桥也不远，好像离市政厅特别近，希望下次能够多住几天，这是在酒店店看到的日～
1，酒店位置是极好的，乔治市核心位置，和很有名的The George酒店就隔着一条街。出门斜对面就是公交站台，站名就是CITITEL HOTEL。另外，四面八方都是便利店
2，公交站台有CAT巴士，免费的，可以到达乔治市很多有名的地点
3，服务特别好，无论是前台还是楼层服务员。第一天落地，到了酒店后找前台借打火机，服务员直接给了我一个👍
4，早餐达到四星水平，放了4天的早餐图，第三张图的那个蛋饼蘸酱巨好吃，有三种口味的咖喱酱
5，楼层有净水机，可以接水，房间有烧水壶，见图五
6，泳池比较小，健身房也不大，凑活用
7，卫生间设施一般般，马桶还有异响，但总归不影响使用吧
8，周围步行500米内有好多好吃的
9，蓝屋就在酒店隔壁街道，每天早上9点卖票。可以早上出门时先去把票买了(比如买当天下午的)，趁上午凉快先去别的景点，避免下午到了票就卖光了
马来西亚极乐寺（Kek Lok Si Temple）位于槟城白鹤山麓，占地12公顷，是马来西亚规模最大的华人佛寺，亦为东南亚最大、最宏伟的佛寺之一。
该寺由福州鼓山涌泉寺住持妙莲禅师于1891年始建，1904年全面竣工，因山形似白鹤展翅、景色如西方极乐世界而得名。建筑群融合中、泰、缅三国风格
卫生：床单上有一条不明黑渍，应该不是没洗干净，是洗不掉了。房间玻璃窗外面很脏，也不知道擦一擦。
设施：大厅很宽敞，是有些老派的装修风格，金碧辉煌……但是也能看出来有些年头了。房间设施虽然有一点老旧，但居然有两张桌子，其中一张是化妆桌，桌前有一面超大化妆镜，可以开灯，这对有化妆需求的女生来说很友好。窗帘很奇怪，不白不紫不蓝，把打进来的光都变成了蓝紫色，这点不好。
位置：离很多小红书推荐的伴手礼地点都很近，步行几分钟就能到，尤其是离beryls巧克力专卖店特别近，出门左拐就到。离海也挺近。
早餐：种类蛮多的，不知道是不是日本人来住的比较多，日料餐台还挺大，放好多寿司和各种日料酱汁。炒粿条尤其好吃，辣辣的有锅气！酸奶更是好吃！强推蓝莓酸奶！两个人喝了两大碗！
服务：入住时前台小哥很友好。大厅有三种不同免费提供的果汁，good.前台有专门用来称重行李的秤，nice.
第二次选这家了，老牌商务酒店，隔音效果不错。但是白天偶尔洗澡水不够热，早餐种类不少，其中印度飞饼不错，楼下很方便，红园食阁，7-11，饭店都有。离景点也不远，走一阵子都能到
房间虽然小了一点点，也不是最新，但是状态还是不错。大堂电梯也是气派的，服务也很友好，大概十二点左右拿到房间，还能看到海景。地理位置优越，吃得很多。性价比很高。
这家酒店客房虽然不大，但干净、整洁、舒适，设施齐全，体验感非常好，我们一早到酒店（原本下午两点才能入住）就顺利办完入住手续，还获得了前台送的冰镇果汁，十分美好，值得再来。最怀念的就是槟城的榴莲，超级棒！