酒店回复: Dear Shanhaisongbai,Thank you for choosing to stay with us after your visit to the heritage streets of George Town and for sharing such a thoughtful review of your experience here in Batu Ferringhi.We are truly delighted to know that our team from arrival, front desk, and room service — made you feel warmly welcomed throughout your stay.It is especially rewarding to hear that your family enjoyed the suite comfort, the relaxed side sea view, and our family-friendly pool facilities. Your kind mention of our in-room dining pizzas and burgers being both delicious and good value means a lot to our culinary team.We are glad that you were able to experience the beauty of the sunsets during your stay. We also appreciate your comments about the convenience of the surrounding neighbourhood.We sincerely look forward to welcoming you and your family back for another relaxing seaside escape.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager
酒店回复: Dear Lqs0420,Thank you for taking the time to share your detailed feedback regarding your recent stay with us.We are delighted to hear that you found the room clean and comfortable, and that you were able to relax in our lobby with welcome drinks prior to check-in. It is also wonderful to know that you and your family enjoyed the beach access, our swimming pools, and especially the kids’ pool with slides. We are glad the children had a great time. The complimentary iced lemonade at the pool area is indeed one of the small touches we provide to keep our guests refreshed throughout the day.We also appreciate your kind comments about our breakfast arrangement. Despite the busy period, our team works hard to ensure that the experience remains organized and enjoyable for all guests.At the same time, thank you for highlighting the presence of small lizards around the pool area. As our resort is surrounded by lush greenery and a natural environment, occasional sightings may occur. Nevertheless, we will certainly share this feedback with our team to ensure the area continues to be properly monitored.Thank you once again for recommending our resort for family leisure stays. It was a pleasure having you with us, and we look forward to welcoming you and your family back for another memorable holiday.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager
酒店回复: Dear lhw0616,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are pleased to hear that you found our resort clean and comfortable, including the swimming pool and guest rooms. It is also wonderful to know that the room was fresh without any musty smell and that you enjoyed our beachfront lobby setting, which allows guests to step directly towards the beach.We appreciate your helpful tips for future guests regarding the sea-view rooms and breakfast timing. Your comments about the breakfast variety and the availability of Chinese-speaking staff are also very encouraging for our team, as we strive to provide a welcoming experience for guests from around the world.At the same time, we thank you for highlighting a few areas that could be improved, such as the noise from road-facing rooms and the absence of a drying rack on the sea-view room balcony. Your feedback is valuable and will certainly be shared with our management team for further consideration as we continuously look for ways to enhance our guests’ experience.Thank you once again for your thoughtful review and recommendation. We look forward to welcoming you back again for another relaxing stay by the beach.Simply yours,EdwardEdward KollmerGeneral Manager
酒店回复: Dear Anonymous User,Thank you very much for sharing your detailed review.We are delighted to know that you enjoyed our excellent location, especially being conveniently situated next to the night market and surrounded by many delicious dining options. It is also wonderful to hear that you appreciated the fantastic sunset views, our 5-star standard facilities, and the wide variety offered at breakfast.Regarding the distance from George Town, we understand that travel time may be a consideration for some guests. However, many of our visitors appreciate the slightly removed setting as it offers a more relaxing beachfront atmosphere away from the city’s hustle and bustle.We also acknowledge that the hotel was quite crowded during your stay. As it was the festive Chinese New Year period, we experienced higher occupancy than usual. Nonetheless, we continuously strive to ensure comfort and smooth service delivery even during peak seasons.Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back for another memorable stay.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager
从乔治镇古迹游览两天转到了巴都丁宜，精挑细选的宾乐雅，服务非常好，从迎宾到前台到客房服务无可挑剔，确实不愧是最佳亲子酒店。酒店房间点餐披萨和汉堡性价比都很高，味道也极佳。家庭套房能看到侧面海景，但是优点是不那么晒，两孩家庭住得挺舒服，泳池很亲子欢乐，沙滩日落景色不错，但能不能看到金色晚霞要看运气。附近美食小超市都很方便，而且没有那么嘈杂和混乱，比三亚舒服多了，美好的回忆。
槟城海边很不错的酒店，酒店沙滩就在大堂外，有两个很大的游泳池，适合晒太阳的地方也很多，服务人员以马来人和印度人为主，他们都很热情。房间很大很舒适，卫生也做的很好。餐厅有两个，一个西餐，一个全日餐厅，早餐和晚自助餐都很丰盛。酒店出门就是海边夜市，附近有很多出名餐厅，七八点钟以后很热闹，推荐。
订的海景房，是侧面的房间，没有阳台，不过可以在房间看到日落。边上就是一个公共的观景阳台，没遇到过其他人。酒店内的服务员基本都有微笑服务，会基本的英语基本就能沟通。住了5天，基本每天都在酒店用餐，味道还行，推荐意大利面，披萨，炒饭。泳池环境体现了人与自然和谐相处，泳池里会偶遇大蜥蜴晒太阳，猴子爬树，松鼠等。一群猴子翻越泳池时居然在里面拉屎了，不过问题不大，泳池泡了5天没有任何不适。儿童区泳池可以组团打排球，足球，滑梯，很欢乐。沙滩环境还行，海水有点浑浊，看日落还是不错的，
首先，前台效率非常低，等待办理入住退房的时间都很久。服务态度很好，但是效率能不能提高一点，同样的很多中国人，老人小孩很多，早餐抢不上槽啊，十点去了只剩风卷残云了…躺椅总是很多老年白人…下面直通一片海滩玩玩还不错，但是水一般般。房间内部有点太潮湿了。
度假酒店设施完善，房间内可点餐很方便。两个泳池一个浅的有大滑梯，很干净人少，娃恨不得全天泡里不出来，下午太晒要避免这个时段游泳，不然会喜提煤球儿一枚。泳池旁就是餐厅，吃个下午茶很方便。院里躺椅座位很多，大多是白人躺晒太阳。早餐比较丰盛，巧克力面包好吃，鲜榨果汁好喝。酒店的私人沙滩有树荫而且树后有挖沙工具可以随便玩，不清楚是别人留下的还是酒店的。
酒店门外有不少小摊位买了一个儿童泳圈8马币。出门左拐一直走到长园美食中心，晚上开，大多都会中文，经济实惠适合中国胃。再往前走有卖榴莲的哦
缺点是我们定的房间没阳台，晾晒泳衣不方便。
总之是个度假放松的好去处，全家都很喜欢。
房间干净卫生，没到Check in时间可以在大堂等待，有欢迎饮品，也可以去沙滩或者泳池玩。
有两个泳池，其中儿童泳池有两个滑滑梯，小朋友很开心，而且泳池区有免费冰柠檬水，非常方便，另外泳池区有小蜥蜴，害怕蜥蜴的要稍微注意下。
早餐比较丰盛，人很多但秩序还可以，不太影响进餐。
总之推荐亲子休闲入住
在这里度过了2晚躺吃睡的日子🏖️
想看落日吃饭的，建议到酒店后就提前和沙滩那附近的餐厅工作人员预定，我这几天定的是19:00正好能边吃饭边看到日落。但是在外面吃饭肯定有点小米飞虫在桌子上爬，看见的我就捏死，看不见的我就当蛋白质了哈哈哈 介意这点的还是老实在室内吃～
从酒店的沙滩往面海的左边走走，晚上有大排档，大排档那个沙滩上还有打铁花烟花表演。另一边也有烟花，但我不确定有没有大排档。
设施：深水区的泳池对成年人有点小了，但小孩子玩的那个泳池对亲子出游来说还OK
入住时间基本得15:00了，太早到的话建议提前穿泳衣在里面，大堂厕所里有淋浴🚿冲一下就去泳池边找个躺椅要个毛巾提前享受🏊
服务：入住时行李会帮你送到房间，办理入住还挺快的。服务员不会像悦椿的一样见到你基本都会微笑打招呼。（想念悦椿）
设施：泳池不大。有吊床和秋千可以用。
房间：房间不大，没有mini bar，洗漱用品一般，空调特别吵。隔音很差，隔壁房间的声音听的清楚。晚上12点外面还在放烟花，影响睡觉。
卫生：还可以
环境：景色不错。
早餐区户外部分和外面是连通的，吃不吃早餐的都能进来。
都挺干净的，泳池也干净…之前看了差评，其实真的还行…房间也没什么霉味潮味，另外大堂穿出去就是沙滩…就是如果订房建议定海景房，因为靠马路边基础房很吵（摩托车声，穆斯林唱歌）早餐吃的挺多…以西式为主，建议错峰8:45前不排队，9点以后要排10-15分钟，有中文服务…对了海景房阳台没晾衣架，建议自备一下
酒店位置特别好，边上就是夜市，晚上看日落特别好，周边的东西好吃，唯一就是离乔治市有点远，骑摩托20分钟，打车35分钟左右，酒店的硬件标准五星吧，早饭品种多，就是酒店人真的很满，可能是春节的缘故吧。