酒店回复: Dear Mr JasonThank you for your review on us. We are so glad that you have a wonderful experience during your stay in Swiss-Belhotel Balikpapan. We really appreciate your critics and advices so we can improve our quality of service and facilities. We have conveyed your comments to our management, thus we could look for some solutions. We do hope we can give better service in the future.Regards,Swiss-Belhotel Balikpapan
酒店回复: Dear Mr. Guest User,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations. We sincerely apologize for the disappointment and inconvenience you encountered during your visit.We regret to learn that our service, facilities and hygiene standards did not provide the level of comfort and value you expected. This is certainly not the experience we aim to deliver and your feedback is very important to us as it helps us identify areas that require immediate attention and improvement.Should you are willing, we would greatly appreciate it if you could share more detailed information about your experience during your stay. Your insights would help us better understand the issues you faced and allow us to make meaningful improvements to our services and facilities.Please be assured that your comments have been shared with our team and will be carefully reviewed. While we regret that we were unable to meet your expectations this time, we are thankful for your honesty and the opportunity to learn from your feedback.Thank you once again for bringing this to our attention and we wish you all the best in your future travels.Best Regards,Maqdalena FaustinaGuest Experience Manager
5.0分
豪华大床房
商务出差
房间还可以能看到大海
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酒店回复: Dear Mr. WeiWeiHe940308,Warmest Greeting from Swiss-Belhotel Balikpapan..Thank you for your review.We're glad you enjoyed the sea view from your room—it's one of our favorite features too.Hope to welcome you back for another relaxing stay.Best Regards,Swiss-Belhotel Balikpapan
卫生：很干净，工业风装修，很适合年轻人
设施：新装修的酒店，楼顶有一个屋顶酒吧，景色很棒，环境很好
服务：前台没有提供中文服务
附近是平民区，但是可以看到市中心的cbd和各种高楼，距离市区很近，附近很安全，对华人很友好，没有安全问题，打车会有些堵
是一个性价比很高的酒店，干净卫生，价格低廉，对于年轻人是一个不错的选择
酒店照片及酒店附近照片
房间非常不满意，订的海景行政豪华房，结果窗户前直接面对的是一个烂尾楼，十分无语！让换房间，服务员直接让换总统套房！！！早餐下的面，碗上有个大裂口，我叫来服务员，服务员看了直说对不起，给换了个碗！总之体验感极差！不推荐！！！
好地方，服务周到，周围吃饭也很方便👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
房间大小合适，能看到海景。但房间需要一次彻底的清洁，地毯也需要清洗或更换。健身房还不错，但器械和桑拿房都关着，无法使用。早餐还可以，不过煎蛋卷很快就没了。酒店员工服务不怎么主动，除非你提出要求，我猜这可能是出于预算控制。客房服务打扫了我的房间，但每晚都没有补充小毛巾。酒店靠近一个老旧的购物中心，附近只有几家商店开着，咖啡店有新鲜的甜甜圈。
一般般吧，以后不会再来住这家酒店了，服务态度不好。设施老旧卫生标准达不到。性价比不高，完全不能满足平常的住宿基本要求。
房间还可以能看到大海
酒店很棒，住起来很舒服，还送了欢迎水果。
对于一家有些年头的酒店来说，房间保养得还不错。就是停车位有点难找，车位太少了。
这家酒店位置优越，设施齐全，是不错的选择。早餐种类丰富，味道也不错。
酒店地理位置很好，就在市中心。这是我第二次入住这家酒店了，有点失望，因为酒店设施有点老旧了……床单很旧，毛巾都发黄了。