酒店回复: Dear Dishangpaodeyouzimiao,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our food, service, and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.We look forward to welcoming you back in the nearest future.Kind regards,Lucia LiuGeneral Manager
4.5分
直通礁湖豪华双床客房
家庭亲子
设施:有很多泳池🏊,也有沙滩🏖️,就是有点旧
卫生:晚上房间外面的墙上会有很多壁虎🦎害怕爬行动物
环境:可能开业很久了,各种设备包括房间都很旧的感觉
服务:非常好,所有的工作人员都能很热情地打招呼,有求必应
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酒店回复: Dear Yeonpye,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our service and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.We look forward to welcoming you back in the nearest future.Kind regards,Lucia LiuGeneral Manager
4.8分
豪华礁湖景大床房
家庭亲子
恩,雨季来的,进屋子满满的霉味,其他都很好。
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酒店回复: Dear Qiaokelibabi,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!We sincerely apologize for the musty odor you experienced upon entering the house, which may have been influenced by the recent rainy season. Please be assured that we take such matters seriously and will ensure proper ventilation and preventive measures are in place.We are pleased to know that everything else met your expectations and truly appreciate you bringing this to our attention.Kind regards,Lucia LiuGeneral Manager
酒店回复: Dear Guest,Warm greetings from The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali.Thank you very much for sharing such detailed feedback regarding your recent stay. We sincerely regret that several aspects of your experience did not meet your expectations. Please accept our apologies for the inconvenience caused by the room allocation, noise disturbance, and your overall impression of the public areas.We truly value your constructive comments, as they help us identify areas for improvement. Your feedback has been carefully noted and will be shared with the relevant departments for internal review to prevent similar occurrences in the future.While we are saddened that your stay fell short of expectations, we hope you may give us another opportunity to welcome you back for a more enjoyable and comfortable experience.Kind regards,Lucia LiuGeneral Manager
酒店回复: Dear Guest,Warm greetings from The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali.Thank you for taking the time to share your impressions of your recent stay. We are pleased to know that you found our resort overall satisfactory and enjoyed the beachfront location and swimming areas.We appreciate your feedback comparing our resort with other properties, and we will continue to improve our facilities and service to meet the expectations of our valued guests.We hope to have another opportunity to welcome you back and provide an enhanced experience in the future.Warm regards,Lucia LiuGeneral Manager
酒店回复: Dear NichengEdc,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our service and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.We look forward to welcoming you back in the nearest future.Kind regards,Lucia LiuGeneral Manager
酒店回复: Dear Kangzengqiuyun,Warmest greetings from The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali.Thank you for sharing your delightful review. We are pleased to know that you enjoyed your stay, appreciated our newly renovated facilities, and experienced excellent service throughout your visit. It is wonderful to hear that you had a pleasant time running along the coastline and that our team could assist with a late check-out for your convenience.We also value your constructive feedback regarding the buffet dinner, which we have shared with our culinary team for further improvement. We look forward to welcoming you back for another memorable stay in the near future.Warm regards,Lucia LiuGeneral Manager
酒店回复: Dear Sinopacific_2023,Warmest greetings from The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali.Thank you for taking the time to share your detailed feedback. We are pleased that you enjoyed our resort’s location, cleanliness, and service. However, we are truly sorry to learn that certain aspects, such as the pool layout and room allocation, did not fully meet your expectations.Please be assured that your comments have been shared with the relevant departments for review and improvement. We appreciate your observations and hope to have another opportunity to serve you better in the future.Warm regards,Lucia LiuGeneral Manager
酒店回复: Dear Kellyjun,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for returning to stay with us and for your continued support. We are delighted to know that you were very satisfied with your experience and would love to come back again. We appreciate your kind feedback about the squirrels, they are indeed one of the charming highlights of our resort, and we hope you will see more of them during your next visit.We look forward to welcoming you again soon.Warm regards,Lucia LiuGeneral Manager
酒店回复: Dear Linqidian,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our service and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.We look forward to welcoming you back in the nearest future.Kind regards,Lucia LiuGeneral Manager
酒店非常适合度假,员工的服务意识也很棒,见到的每个人都会微笑打招呼!早餐种类很多,出品也很棒~在这里住了四天非常开心!
设施:有很多泳池🏊,也有沙滩🏖️,就是有点旧
卫生:晚上房间外面的墙上会有很多壁虎🦎害怕爬行动物
环境:可能开业很久了,各种设备包括房间都很旧的感觉
服务:非常好,所有的工作人员都能很热情地打招呼,有求必应
恩,雨季来的,进屋子满满的霉味,其他都很好。
结论:精心挑选的度假村Laguna by Mariott大失所望,建议慎重。
努沙杜瓦区域道路宽敞整齐,离机场交通方便,是个度假的好选择。Laguna和大部分度假村在一个海域,海边步道连接所有度假村,国庆期间基础房2500+,入住大部分都是国人,某书推荐功不可没。
踩雷的地方在于:
一是酒店大堂昏暗闷热而且蚊子巨多,等候办理入住的二十分钟里面,全身咬了十几个包;
二是携程订房酒店忽视备注,携程订房期间专门备注要安静房间,结果给了水系旁边,一直哗哗流水,要求换房后,给了正对隔壁工地的房间,施工的声音不绝于耳;
三是酒店的隔音问题,就在紧邻工地的“度假酒店”房间,夜里十二点楼上携小朋友(熊孩子)入住,熊孩子的跑跳声直至凌晨两点平息,楼上用水洗漱水管哗哗响,第二天早上8天熊孩子醒了继续跑跳,持续咚咚咚。无意评价国内惯孩子家长的做法,但作为酒店方,投诉之后没有有效作为,家人深夜被吵醒且长时间无法入睡。
四是服务问题,明知要求安静房间给了工地隔壁,交涉后表示无法换房到同房型,赠送晚餐弥补;深夜楼上熊孩子跑跳通过房间电话要求提醒,没有任何改善;第二天一早表示如不换房要求退住,才成功换房。
无法接受的是,酒店明确知道想要安静房间,给了:隔音不好+隔壁装修+楼上深夜入住+携带小朋友。
酒店的公区很小,沙滩脏,浴巾发放离海滩远,在海边躺的时候还有很多小商贩兜售打扰。
硬要说优点有三,一个是点单制早餐有印尼特色早餐且味道不错(自助餐厅满了被安排到这个餐厅,不知道是不是都可以直接在这边吃);二是隔壁威斯汀酒店的晚餐十分美味,各种印尼特色盲点都好吃;三是傍晚海边步道的落日余晖,弥补了酒店本身的短板。
还不错,比起高端的差口气,比起三亚的胜在风景和海平面比较浪浅可以游泳。但是风景嘛,也是普通。下次可能不会再去巴厘岛了,但是总体而言,这家酒店还可以吧。比不上很好的marriot服务比起高端酒店真的差口气,和洲际比也略差点。柏悦和洲际resort更好点
环境不错,泳池很多,氛围就蛮不错的。服务也很好,基本员工都会微笑着打招呼,一直问你有没有什么需要帮助的地方。早餐可选蛮多的,也好吃。飞机是晚上的,退房也是直接延到了16点。整体感觉还是对得起价格的,确实有度假的感觉,住的挺惬意。
国庆假期入住,很棒的体验。酒店装修完不久,设备都很新,服务很好👍沿着海岸线跑步🏃♀️,是很不错的体验。住了三晚,意犹未尽。深夜航班,做了申请给了我们惊喜的延迟退房,太感动了。然后早餐应有尽有,当早午餐了。最后一晚体验了自助晚餐,略有遗憾,因为我国内不同,也和自助早餐不同,自助晚餐不包含所有的软饮,包括凉白开🤭谷歌地图推荐旁边的800米的商场有便利店,有餐厅,很不错。
设施:设施是唯一扣分项,最大的问题是泳池很多,但不互通。直接导致大部分游客集中在靠近沙滩的那个泳池,但是其他尤其是住宿楼宇下的好几个淡水池和咸水池的利用率很低。而且玩起来也很不方便。
卫生:满意,基本没问题。
环境:位于一个类似于特区的范围内,进入还有安保。第三世界有钱人和穷人的世界很割裂。但对于游客来说安全,街道整洁。
服务:满意的前提是你能讲英文,那么你能享受到很好的服务。酒店基本没有中文指引或者中文服务员,如果你不会英文,不建议。
最后我预订的是可以看泳池的房型,但是阳台门打开就是图二,感觉被坑了。自己品。
非常满意 已经是第二次入住了 有机会来回再来,唯一的遗憾就是现在不像之前那么多松鼠了,个人失去了很大特色,以前到处都是小松鼠非常可爱
真正的度假酒店,完美的度假风。服务非常到位。泳池非常大非常多,漫步到沙滩🏖️边,超大沙滩,可以两天不出酒店。