Staff were friendly, polite and professional. Room was clean and well presented. I ate I. The Henry VIII Restaurant and the food was superb.
2.0分
其他
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Due to failures from the booking in staff to pass on that there was a wedding reception happening on the day of my booking and not moving me to a room away from the main hotel i had the worst nights sleep ever.
People banging around corridors and rooms till 1am in the morning, loud music blaring through main hotel no sound proofing at all. With what little sleep i was able to achieve i missed breakfast as i slept through.
Room was of decent size bathroom for an executive room was tiny 1 person in at a time. Awful view of back of hotel.
All in all waste of money won't stay there again in a hurry, wouldnt recommend at all. Was told on the sunday someone would look in to my booking as to why i wasn't offered an external room and 2 days later I'm still waiting.
4.0分
家庭亲子
Property brilliant the acts have a lot to be desired .with the amount of money you take in surely you could buy better performers.
2.0分
其他
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When booking on line just over night stay , ROOM 9.
Has no window. Terrible nights sleep.
Plus the man on reception when booking in at 5.30. Was VERY UN HELPFUL, . My husband and I have osteoarthritis in the knees. I said we couldn’t do the stairs because of this. The man said he couldn’t do anything for us.
We have stayed there 3 times and always have a chalet ground floor,
Your man whom needs re training even though been with you for 14 years. I would not give him a reception job ever.
Another basic point eating in the restaurant, requested again Worcestershire sauce for steak dinner 3 rd time no sorry we don’t use that. The young ladies said they never heard off it. Pls train waitress
I had to get all this off my chest as it was manifesting too long.
We stay at the Kings Croft for when we travel up from Suffolk to visit family.
And like comfort and polite manners.
Look forward to hearing from you
Kind regards
Kathleen Hoare
You’re standaar
4.0分
情侣出游
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A really lovely hotel set in beautiful manicured grounds. Our room was large and appeared to have been really decorated and recarpeted. Without doubt, we will stay there again when we next visits Pontefract. One tiny negative was a cold sausages breakfast.
4.0分
商务出差
Business Stay
Staff were amazing and so friendly
Rooms cleaned daily
Definitely will be back again
4.0分
商务出差
Good. Learnt they had EV chargers which was good. No food available Sunday evening
地理位置绝佳，床很舒服，环境也很安静（除了有婚礼派对的时候）。工作人员非常友善（总是热情地打招呼），早餐食物很棒，服务也很好。
房间和照片上完全不一样。房间俯瞰着后面的房间，可以听到机器的噪音。淋浴间很小，几乎进不去。
这次入住很失望。房间是我们住过的最小的酒店房间。（经常旅行，至少每隔一个月就要在全国各地的酒店住宿一次）淋浴很热，但花洒破裂，很难洗头发。现场食物美味但昂贵。退房时与接待员发生争执，她坚持说我们没有付晚餐费，非常尴尬。她花了很长时间才在他们的系统上验证我的付款 - 完全没有必要 - 让我们错过了旅程时间表（为此而旅行） - 我已经解释说我们很着急。他们没有为他们的错误道歉。
Staff were friendly, polite and professional. Room was clean and well presented. I ate I. The Henry VIII Restaurant and the food was superb.
Due to failures from the booking in staff to pass on that there was a wedding reception happening on the day of my booking and not moving me to a room away from the main hotel i had the worst nights sleep ever.
People banging around corridors and rooms till 1am in the morning, loud music blaring through main hotel no sound proofing at all. With what little sleep i was able to achieve i missed breakfast as i slept through.
Room was of decent size bathroom for an executive room was tiny 1 person in at a time. Awful view of back of hotel.
All in all waste of money won't stay there again in a hurry, wouldnt recommend at all. Was told on the sunday someone would look in to my booking as to why i wasn't offered an external room and 2 days later I'm still waiting.
Property brilliant the acts have a lot to be desired .with the amount of money you take in surely you could buy better performers.
When booking on line just over night stay , ROOM 9.
Has no window. Terrible nights sleep.
Plus the man on reception when booking in at 5.30. Was VERY UN HELPFUL, . My husband and I have osteoarthritis in the knees. I said we couldn’t do the stairs because of this. The man said he couldn’t do anything for us.
We have stayed there 3 times and always have a chalet ground floor,
Your man whom needs re training even though been with you for 14 years. I would not give him a reception job ever.
Another basic point eating in the restaurant, requested again Worcestershire sauce for steak dinner 3 rd time no sorry we don’t use that. The young ladies said they never heard off it. Pls train waitress
I had to get all this off my chest as it was manifesting too long.
We stay at the Kings Croft for when we travel up from Suffolk to visit family.
And like comfort and polite manners.
Look forward to hearing from you
Kind regards
Kathleen Hoare
You’re standaar
A really lovely hotel set in beautiful manicured grounds. Our room was large and appeared to have been really decorated and recarpeted. Without doubt, we will stay there again when we next visits Pontefract. One tiny negative was a cold sausages breakfast.
Business Stay
Staff were amazing and so friendly
Rooms cleaned daily
Definitely will be back again
Good. Learnt they had EV chargers which was good. No food available Sunday evening