Beautiful spacious room eith everything you need.Perfectly clean.Such friendly staff in the ajoining bar and restaurant.
5.0分
其他
Excellent stay,nice room reasonably priced and a decent breakfast.lovely attentive staff.We also had Sunday roast and that was good.A very pleasant stay.
2.0分
情侣出游
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Room in need of maintenance. Shower leaking over floor, hand basin plug not functioning, lighting in bathroom and bedroom needed overhaul. Totally inadequate. We have stayed here before and it had been ok. Classic cooked breakfast poor, bacon and black pudding looked and tasted like it had been cooked before and reheated. Fried egg was borderline edible.
Green Dragon suited us geography but unlikely to return unless major improvements take place.
2.0分
商务出差
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Good nights but awful service from the management.
When I arrived I was greeted by friendly and informative staff. My room was very dated and in need of decoration. My bed was excellent and I had a good nights sleep after a very early start and a long day. In the morning I was woken up by a loud dripping coming from my en suite. As i entered the en suite I found it was flooded and there was water running from the ceiling and my things in the room were soaked. I had a very busy day ahead of me and was in need of a shower and shave before my appointments. When I mentioned this to a member of the management team I was informed there was nothing they could do for me and I had to wait until a room became available for me to use. I asked if they had a process to cover these situations and was asked “ What do you expect us to do?” They did not care and my experience of their customer service in difficult situations was poor. They did not care about my situation and I had to leave with a soaked toiletries bag, no shave and shower. This was about the worst service I have received in my time at hotels. For the price I don’t expect to be treated this way.
5.0分
其他
Brilliant stay. Comfy beds, clean room and good breakfast. Overall, a great trip and would stay again if ever back down
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酒店回复: Thankyou Claire for taking the time to leave us a review and some lovely comments. We hope next time you are in the area visiting, you choose us for your stay. Many Thanks
5.0分
其他
Not had breakfast yet. Evening meal was tasty but served on cold plates unfortunately.
1.0分
其他
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“Totally chaotic experience. Very little communication between staff and customers, tables left uncleared, and the rooms extremely noisy. Parking is also tricky on weekends. I had no hot water for three nights despite staff being made aware, and the food was inedible.”
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酒店回复: HiYou have already received a reply from us on your other reviews. Kind regardsTeam Green Dragon
4.0分
情侣出游
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We stayed for 2 nights , but have another night booked next week, ideal for our purpose , a family visit , disappointed the milk in our room was 12 days out of date , but that was easily replaceable, looking forward to our next visit
5.0分
商务出差
Green Dragon stay
Excellent service, first class food with a very comfortable clean room.
Great location.
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酒店回复: Thank you for taking the time to leave us a review. We hope you choose to stay with us next time you are visiting. Many Thanks
欢迎非常热情。地理位置优美。
Beautiful spacious room eith everything you need.Perfectly clean.Such friendly staff in the ajoining bar and restaurant.
Excellent stay,nice room reasonably priced and a decent breakfast.lovely attentive staff.We also had Sunday roast and that was good.A very pleasant stay.
Room in need of maintenance. Shower leaking over floor, hand basin plug not functioning, lighting in bathroom and bedroom needed overhaul. Totally inadequate. We have stayed here before and it had been ok. Classic cooked breakfast poor, bacon and black pudding looked and tasted like it had been cooked before and reheated. Fried egg was borderline edible.
Green Dragon suited us geography but unlikely to return unless major improvements take place.
Good nights but awful service from the management.
When I arrived I was greeted by friendly and informative staff. My room was very dated and in need of decoration. My bed was excellent and I had a good nights sleep after a very early start and a long day. In the morning I was woken up by a loud dripping coming from my en suite. As i entered the en suite I found it was flooded and there was water running from the ceiling and my things in the room were soaked. I had a very busy day ahead of me and was in need of a shower and shave before my appointments. When I mentioned this to a member of the management team I was informed there was nothing they could do for me and I had to wait until a room became available for me to use. I asked if they had a process to cover these situations and was asked “ What do you expect us to do?” They did not care and my experience of their customer service in difficult situations was poor. They did not care about my situation and I had to leave with a soaked toiletries bag, no shave and shower. This was about the worst service I have received in my time at hotels. For the price I don’t expect to be treated this way.
Brilliant stay. Comfy beds, clean room and good breakfast. Overall, a great trip and would stay again if ever back down
Not had breakfast yet. Evening meal was tasty but served on cold plates unfortunately.
“Totally chaotic experience. Very little communication between staff and customers, tables left uncleared, and the rooms extremely noisy. Parking is also tricky on weekends. I had no hot water for three nights despite staff being made aware, and the food was inedible.”
We stayed for 2 nights , but have another night booked next week, ideal for our purpose , a family visit , disappointed the milk in our room was 12 days out of date , but that was easily replaceable, looking forward to our next visit
Green Dragon stay
Excellent service, first class food with a very comfortable clean room.
Great location.