酒店回复: 尊敬的宾客，感谢您向我们反映这些问题。对于您在入住期间遇到的清洁和维护问题，我们深表歉意。这并非我们力求提供的优质服务，我们非常重视您的反馈。我们将与我们的团队一起解决这些问题，确保改进。您的入住体验对我们至关重要，我们希望未来有机会为您提供更优质的住宿体验。此致，酒店经理

酒店回复: Dear Andy,Thank you for sharing your experience with us. While we're glad you appreciated the location, we're sorry to hear that the room assignment and facility issues impacted your stay. We understand how frustrating it can be to deal with noise disturbances, maintenance quirks, and communication lapses. Your feedback about the window seals, elevator, and shower setup is valuable and will be shared with our team for further inspection and improvement. We’re always working to enhance the guest experience and hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager

酒店回复: Dear Guest,Thank you for sharing your experience. We apologize for the inconvenience you faced with the breakfast area. We understand how important a comfortable and well-organized breakfast setup is to starting the day right. Your feedback about the limited seating, long lines, and staffing will be shared with the team to work on improvements. We truly appreciate you bringing this to our attention and hope to better serve you in the future.Sincerely, Hotel Manager

酒店回复: Dear Juan,Thank you for sharing your experience. We're glad you found the pool clean and enjoyed your stay overall. We apologize for the strange smell in the hallway and will look into it to ensure it's addressed. We appreciate your feedback on the breakfast options and will consider ways to enhance the variety for future guests. We hope to welcome you and your family back for another stay soon!Sincerely, Hotel Manager

酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear that the room was clean, but we’re sorry that the exterior appearance and some amenities didn’t meet your expectations. We understand how important it is for the property to reflect what’s shown online, and we’ll definitely take your comments into consideration for future improvements. We apologize for the inconvenience with the breakfast spoons, and we’ll work to make sure this doesn’t happen again. We appreciate your input and hope to provide a better experience next time.Sincerely, Hotel Manager

酒店回复: Dear Guest,Thank you for your review. We are delighted you enjoyed the excellent location that makes shopping convenient, and that you found the hotel always clean. Your feedback encourages our team to continue providing a welcoming stay. We look forward to welcoming you on your visit again.Sincerely, Hotel Manager

酒店回复: Dear Javier,Thank you for sharing your experience. We regret that the cleanliness of your room did not meet expectations and that our team did not resolve the issue to your satisfaction. This is not the level of service we aim to provide, and your feedback will be addressed with our staff to prevent similar situations in the future. Please visit us again.Sincerely, Hotel Manager

酒店回复: Hello Nadia, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.