酒店回复: Dear Guest,We are glad you chose to stay with us and appreciate the opportunity to host you. We regret the inconvenience caused by the housekeeping concerns, parking charge confusion, and the clogged sink. These points have been noted and will be addressed with the appropriate teams to improve clarity, service consistency, and maintenance. Your feedback is important and helps us strengthen the overall guest experience as we remain committed to a more comfortable stay in the future.Sincerely, Hotel Manager
1.0分
其他
展开
The hotel when arriving was not anything as it was online it looked like a dump. Lobby did not smell inviting at all. We checked into first room the lamp shades were molded, lamps rusted, mattresses molded,
展开
酒店回复: Dear Crystal,We have noted your observations regarding the lobby atmosphere and the condition of the room, including the lamp shades, mattresses, and fixtures. These points will be reviewed with our housekeeping and maintenance teams as we continue strengthening overall quality for future stays.Sincerely, Hotel Manager
1.0分
家庭亲子
展开
Room had paint chipping off the ceiling and there was wet spots on the ceiling and the lamps were rusty,. I had to pay for parking and was to be an ocean view and there was a metal fence upfront of the room.
展开
酒店回复: Dear Tiffani,Thank you for sharing your thoughts. We are glad to know you enjoyed aspects of your stay and the convenience of the location. We have noted your comments about the ceiling condition, moisture spots, lamp rust, parking charges, and the view being affected by the fence. These points will be reviewed with our maintenance and management teams as we continue improving room quality and overall guest comfort. Sincerely, Hotel Manager
房间非常干净宽敞，设施齐全。位置也很好。
这家酒店唯一可取之处就是地理位置了。服务态度实在太差，他们会当着你的面用另一种语言议论你，非常无礼。我们入住的第一个房间也不太干净。真是太粗鲁了，0分/10分！
我们一走进房间，就被它的整洁和新颖程度惊艳到了。除了浴缸看起来有点污渍外，其他地方都很干净，像是新装修的。我们去泳池游泳，还能欣赏到美丽的海景。然而，第二天早上醒来时，我们发现两张床上都有臭虫，我们身上也都被咬了。不知道酒店是否在乎这个问题，我们试着告诉客房服务员等等，但他们只是把床单撤走，然后就去打扫下一个房间了。千万别住这里！
不太好。
和照片上看起来不太一样。
房间里有沙子。
前台工作人员非常友好。然而，我们对新的 15.00 每日停车费感到惊讶，这并没有在广告中提及。我预订时是免费停车。房间看起来很干净，但不确定床单是否干净。我们住了 3 晚，停车费每晚超过 200.00，没有收到任何清洁服务、毛巾或咖啡机的咖啡续杯。奶精看起来太旧了，已经融化了，感觉就像塑料呼吸一样。最后我喝的咖啡只加了糖。我猜冰箱里有以前的客人留下的旧水果。房间里的电话无法使用。我们没有尝试早餐。我们的卫生纸用完了，房间里也没有多余的。我们回来后向前台投诉，我们的房间仍然没有打扫或用品更新。他们说在我们入住期间，他们不提供清洁服务，也不为房间提供干净的毛巾和洗漱用品。浴室里有一只活着的小蟑螂，我一想到它还在房间里的某个地方，我就难以入睡，因为我可以找到它去的地方并杀死它。我们非常失望，不会再住在这里了。
一切都糟透了！房间里的水槽堵了，员工态度恶劣，当我们投诉房间没打扫时，他们竟然还收了我们每天15美元的停车费。就这价格来说，酒店太差劲了，员工服务更是糟糕透顶。
The hotel when arriving was not anything as it was online it looked like a dump. Lobby did not smell inviting at all. We checked into first room the lamp shades were molded, lamps rusted, mattresses molded,
Room had paint chipping off the ceiling and there was wet spots on the ceiling and the lamps were rusty,. I had to pay for parking and was to be an ocean view and there was a metal fence upfront of the room.