I've been staying at the Pacific Rim Guest Lodge for over 15 years. I go every year and simply won't stay anywhere else. I've been a hotel consultant for over 27 years (I know a thing or two about hotels) and this place offers a good quality and clean hotel experience (can't say that about many other hotels in Ucluelet). It's not a typical hotel, so if you're looking for a bellman to help you with your luggage and full turn down service, this isn't the place for you (try the Black Rock Resort instead). If you don't mind being off the beaten path just a little bit, it's a great place to stay. Like I said, I won't stay anywhere else!
1.0分
朋友出游
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During my stay, I encountered several issues, particularly with the bathroom facilities. The shower door lacked clear instructions on whether it should be pushed or pulled, which led to confusion during use. Despite this, I used the facilities with reasonable care. However, upon checking out, I was informed that the shower door hinge had been damaged, and an excessive charge of about CAD 600 was deducted from my credit card without my prior consent. I would like to highlight the following points: Lack of Clear Instructions: The shower door did not have any markings or instructions indicating whether it should be pushed or pulled. If there was any misuse, it was due to the absence of proper guidance, which is the responsibility of the establishment. Unsubstantiated Damage Claim: The owner claimed that the hinge was damaged due to improper use. However, if improper use had occurred, the glass panel would have likely been the first to break, not the hinge. No evidence was provided to substantiate the claim that the damage was caused by my actions. Excessive Charge: The amount charged for the repair (over CAD 600) appears disproportionately high for a minor hinge repair. Unauthorized Transaction: The deduction was made from my credit card without my authorization, which is a violation of standard payment practices.
3.0分
其他
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Clean and spacious rooms BUT very over priced for rooms above a boat shed with thin walls where you hear everything going on around you in neighbouring rooms. Room access is up a very steep flight of stairs. Surroundings include a boat yard and soccer field. Pictures and descriptions are deceptive.
5.0分
其他
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I've been staying at the Pacific Rim Fishing and Guest Lodge for years. I won't stay anywhere else. The rooms at this place are super clean (not like some of the other 'motels' in town) and Glenn and Diana are super friendly and fun to be around. The back side of the building has really nice views of the baseball/soccer fields and the mountainside and there's plenty of parking. It's definitely more chill at this place compared to hotels on the main drag.
5.0分
其他
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Clean and tidy with comfortable beds. The room was nicely decorated and spacious with cozy seating near the tv/electric fireplace. The owner greeted us upon arrival, was helpful and recommended a place for dinner that we thoroughly enjoyed! Great value for the west coast and would stay there again.
我们住了4晚。房间非常宽敞，配有冰箱。咖啡机和餐具齐全。非常干净。床单在顶层。走进一间闻起来很干净的房间，感觉非常舒适。老板非常热情友好。就在顶层！
它提供了一个非常大的房间，其中包括一个热水浴缸。他们没有接待处，帮助我们的人也不是很友好，但是当他只需要给你钥匙时，这并不重要。另一个缺点是，它没有电梯，你必须拎着行李箱上楼梯，但我的评价很好，我会重复一遍。
我们预订了这家酒店，但在出发前一周，我的伴侣遭遇了自行车事故，需要接受手术。我想声明一下，我知道我们的预订是不可退款的——考虑到我和伴侣遭遇事故的性质，以及他们能够以全价转售我们房间的事实，我希望他们能够给予一些同情和理解。我甚至安排了可以代替我们入住的酒店，但他们甚至拒绝让我们这样做，尽管我们已经支付了全价。当我联系预订部的罗伯特，告知我们的情况时，他并不理解我们的处境，事实上，他给了我一个非常紧迫的期限（当天下午6点前联系他），让我取消行程，而我之前表示我正准备乘飞机回国，因为我当时在地球的另一端。他在电子邮件和短信中都不清楚是否会退款，我有充分的证据，最终他为了争取退款的机会，强迫我们取消行程。我取消预订后，他根本不理解邮件里那些含糊不清的信息，拒绝退还我们的钱，还帮我们重新预订了房间，从中赚了近1000美元。我还要求和房东沟通，但他置之不理。所以现在，他不仅能以原价转售我们的房间，从新客户身上赚了1000美元，还能扣留我们1000美元的全款。我建议以后不住这里，因为和罗伯特沟通会很麻烦，简直是一场噩梦，尤其是考虑到我伴侣的事故，我们之前和现在都在经历着。
I've been staying at the Pacific Rim Guest Lodge for over 15 years. I go every year and simply won't stay anywhere else. I've been a hotel consultant for over 27 years (I know a thing or two about hotels) and this place offers a good quality and clean hotel experience (can't say that about many other hotels in Ucluelet). It's not a typical hotel, so if you're looking for a bellman to help you with your luggage and full turn down service, this isn't the place for you (try the Black Rock Resort instead). If you don't mind being off the beaten path just a little bit, it's a great place to stay. Like I said, I won't stay anywhere else!
During my stay, I encountered several issues, particularly with the bathroom facilities. The shower door lacked clear instructions on whether it should be pushed or pulled, which led to confusion during use. Despite this, I used the facilities with reasonable care. However, upon checking out, I was informed that the shower door hinge had been damaged, and an excessive charge of about CAD 600 was deducted from my credit card without my prior consent. I would like to highlight the following points: Lack of Clear Instructions: The shower door did not have any markings or instructions indicating whether it should be pushed or pulled. If there was any misuse, it was due to the absence of proper guidance, which is the responsibility of the establishment. Unsubstantiated Damage Claim: The owner claimed that the hinge was damaged due to improper use. However, if improper use had occurred, the glass panel would have likely been the first to break, not the hinge. No evidence was provided to substantiate the claim that the damage was caused by my actions. Excessive Charge: The amount charged for the repair (over CAD 600) appears disproportionately high for a minor hinge repair. Unauthorized Transaction: The deduction was made from my credit card without my authorization, which is a violation of standard payment practices.
Clean and spacious rooms BUT very over priced for rooms above a boat shed with thin walls where you hear everything going on around you in neighbouring rooms. Room access is up a very steep flight of stairs. Surroundings include a boat yard and soccer field. Pictures and descriptions are deceptive.
I've been staying at the Pacific Rim Fishing and Guest Lodge for years. I won't stay anywhere else. The rooms at this place are super clean (not like some of the other 'motels' in town) and Glenn and Diana are super friendly and fun to be around. The back side of the building has really nice views of the baseball/soccer fields and the mountainside and there's plenty of parking. It's definitely more chill at this place compared to hotels on the main drag.
Clean and tidy with comfortable beds. The room was nicely decorated and spacious with cozy seating near the tv/electric fireplace. The owner greeted us upon arrival, was helpful and recommended a place for dinner that we thoroughly enjoyed! Great value for the west coast and would stay there again.