酒店回复: Thank you for taking the time to share your detailed feedback following your stay at Marriott Resort Palm Jumeirah.We are truly pleased to know that you enjoyed the hotel environment, pool, facilities, and location — it’s wonderful to hear these aspects of your stay were fantastic.At the same time, we sincerely regret the confusion regarding your meal package. We completely understand how frustrating this must have felt, especially when you had carefully reviewed your booking details and expected your final meal to be included. Your concern about having received fewer meals than anticipated is absolutely valid, and we apologize for the lack of clarity during the discussion at the Front Desk.Please rest assured that your feedback has been shared with the relevant teams so we can review the package inclusions in detail and ensure clearer communication moving forward — particularly for bookings made through third-party platforms. Our goal is always to provide a seamless and transparent experience, and we are sorry that in this instance it did not feel that way.Should you wish to discuss this further, we would be more than happy to review the reservation specifics with you directly to ensure everything is properly clarified.Thank you again for highlighting both the positives and the areas where we can improve. We truly hope to have the opportunity to welcome you back for a fully seamless stay in the future.Warm regards,Management OfficeMarriott Resort Palm Jumeirah
酒店回复: Thank you for sharing your feedback following your stay at Marriott Resort Palm Jumeirah.We’re pleased our team assisted promptly with the bedding setup and that you enjoyed the beach views, private beach, bikes, and convenient location near The View at The Palm.We regret any communication challenges and appreciate your comments regarding the buffet dinner, which will be reviewed internally. We hope to welcome you back for an even smoother stay next time.Warm regards,Management OfficeMarriott Resort Palm Jumeirah
酒店回复: Thank you for your feedback following your stay at Marriott Resort Palm Jumeirah.We’re glad you enjoyed the beach, pool, location, and food quality. We apologize for the room temperature discomfort and the slow coffee service, and we will review this with the team.Most importantly, we sincerely regret that you felt any difference in service. We are committed to providing equal warmth and attention to every guest. Your feedback is truly valued, and we hope to welcome you back for an improved experience.Warm regards,Management OfficeMarriott Resort Palm Jumeirah
酒店回复: Thank you for sharing your feedback following your stay at Marriott Resort Palm Jumeirah.We’re pleased to hear you found the location convenient, especially being close to Aura Skypool and nearby shopping areas. Our setting at the entrance of Palm Jumeirah is indeed appreciated by both leisure and business travelers.We hope next time you’ll have the opportunity to enjoy our private beach as well — it’s a guest favorite. We look forward to welcoming you back for a more relaxed stay soon.Warm regards,Management OfficeMarriott Resort Palm Jumeirah
这个酒店环境,泳池,参数,位置都非常棒。整个过程中唯一让我不太能理解的是我购买的一日两餐的套餐,最后一天的餐食跟我说没有了。我住的五天四晚,第一天抵达时间太晚了没有享受晚餐,第二天中午出去吃的,我从第二天晚上开始吃的第一顿,所以按照理解最后一天我肯定是有的。同时携程上面预定时候的截图就是第一天显示无餐食,最后一天有早餐及午餐或晚餐。我和前台在提前一天晚上确认这个事情的时候被告知没有。我拿着订房截图和他进行解释,他跟我说最后一天午餐12:30才开始,而你的退房时间是12:00。朋友们这有什么关系吗?于是我坚持不同意,告知他我一共只就餐了三次,第四餐我已经付过钱了。他跟我说去协调一下,协调完说你只能吃午餐不能吃晚餐。我因为那天晚上确实要离开就没继续较真,如果再不给我这顿饭我就打咱们携程大客服😂😂😂给我做主
定的双人床,结果给了大床,不过还好,服务员很主动的帮我铺了沙发床,英语不好的话,交流会有一些麻烦,酒店欧美人比较多,沙滩景色很美,私人沙滩免费提供水,早餐还行,自助晚餐有点吃不来,酒店免费的自行车骑一圈很舒服,打车很方便,走路到棕榈岛观景台十五分钟左右,观景台是一个商场,可以逛吃。
房间温度较冷,不怎么通风,但打扫还可以。位置打uber方便,亮点是酒店沙滩和泳池非常不错,餐好,但感觉服务员对中国游客不如对欧美人热情,早上点咖啡给得特别慢。
房间比较大,一家三口入住 ,沙发床要自己动手铺床,并且有一节悬空,很不舒服,枕头特别软,睡得不太舒服。早餐很好,很丰盛,有亚洲区 本地区,印度区和阿拉伯区,有自选的鲜榨果汁。
酒店有自己的沙滩,泳池,活动区域也挺多,位置在棕榈岛的入口,有车比较方便,代停车服务很好。
酒我们订好了四间房含早住两个晚上。入住当天已经第二天凌晨,给的其中一个房间居然已经有人入住,后来又跑去换房间。第二天吃早饭,房间也不是我的名字说要我付钱才能吃,又折腾了一轮。最后走的那天还说我们消费了Mini bar,可是并我们没有!!所以这家万豪是我住过管理最糟糕的!!不推荐!还有晚上酒吧很吵
地理位置方便,离Aura Skypool 和商场都挺近。
感觉酒店比较多商务人士
酒店自带沙滩,但可惜没有时间去体验了
整体都非常好!设施很完美!离店那天的小姐姐表演了非常优美动听的手风琴!
这家酒店很方便打车,而且可以免费寄存行李!
要说缺点的话,因为在棕榈岛,交通会比较复杂,可能出租车真的是最优解了!不要轻易挑战岛上的公共交通,非常费劲儿,跟出租比就少了几块钱
再就是酒店稍稍微微有点潮,能接受,所以房间内会有潮味
景色没得说非常棒,泳池挺大的,到海里游泳也很舒服。就是没啥服务就是最基础的,每天都有人来敲门,有各种事情询问。入住后有人敲门问我是不是要退房了,我说我才刚入住呢。离谱的是退房日10点多来敲门问啥时候退房。没事肯定是12点退房呀,在房间里肯定还想休息一会儿呗…总之挺琐碎的。市区那个万豪住的更舒服些,棕榈岛这里的就是海景很不错。
这是第二次住了。早餐丰富,服务很好。吃完了早餐,你还在餐厅那里逗留,也不会有人赶你走。非常舒服。环境很好。下次还会住这个酒店。
房间宽敞阳台可见海景,房间设施较新使用起来比较舒服,酒店泳池也是挺漂亮的,楼下是滨海大道适合晚上散步,但去棕榈岛观景台还需走一段路搭乘轻轨,早餐比较丰富