酒店回复: Dear Laotanlong,Thank you very much for your detailed and thoughtful review.We are delighted to hear that you enjoyed the beautiful surroundings, the canal view, and the light show, as well as the in-room amenities like the capsule coffee machine and international plug compatibility. It’s wonderful to know that you consider our facilities among the best in Samarkand — that truly means a lot to us.We also appreciate your kind words about the restaurant service and variety of dishes — your compliments have been shared with our culinary team.At the same time, we sincerely apologize for the inconvenience you experienced during check-in and the delay in room preparation and water replenishment. Your feedback is extremely valuable, and we are already working on improving these aspects, especially during peak hours.We truly hope to welcome you again and provide you with an even smoother and more enjoyable stay next time.Warm regards,Savitsky Plaza

酒店回复: Dear Guest,Thank you very much for sharing your detailed feedback! We are delighted that you appreciated the ambiance of our hotel and enjoyed the experience at our partner restaurant. Your comments regarding the location and room setup are also very valuable to us — they help us improve the comfort and safety of our guests.We hope to have the pleasure of welcoming you again and providing you with an even more enjoyable stay on your next visit to Samarkand.Best wishes,Savitsky Plaza

酒店回复: 亲爱的Valeriia， 感谢您如此真诚热情的评价！我们非常高兴地看到您对酒店的氛围、对细节的关注以及对每位客人舒适度的关怀表示赞赏。 特别感谢您对我们团队的热情评价——我们的努力得到了认可，我们深感荣幸。我们也很高兴您喜欢我们的啤酒餐厅及其24小时营业的服务，露台上的美景更是锦上添花。 期待您下次光临萨维茨基广场酒店——我们非常高兴再次见到您！ 此致， 萨维茨基广场酒店

酒店回复: Dear Guest,Thank you very much for sharing your feedback! We are delighted to hear that you enjoyed your stay with us and appreciated the comfort of your room, as well as the charming balcony view. It’s wonderful that you were able to catch a glimpse of the evening music and light show — it truly adds a magical touch to the atmosphere around our hotel.Your kind words mean a lot to our team, and we’re happy that you had a pleasant experience. We always strive to make every guest’s stay as comfortable and memorable as possible.We hope to have the pleasure of welcoming you back again soon for another relaxing stay and perhaps an even better view of the night show!Best wishes,Savitsky Plaza

酒店回复: Dear Guest,Thank you for your kind feedback! We’re delighted to hear that you enjoyed your stay and the beautiful views from your balcony — it’s wonderful to know that you had a pleasant and relaxing experience with us.We look forward to welcoming you back soon for another enjoyable stay!Warm regards,Savitsky Plaza

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered regarding transportation and the hotel’s location. We understand how frustrating it can be when reaching nearby attractions or other hotels is not as easy as expected, and we regret that this impacted your overall experience.Regarding the fountain and surrounding areas, while the design and layout are beyond the hotel’s direct control, we appreciate your feedback. It helps us better understand our guests’ perspectives and allows us to provide clearer guidance for safe and convenient travel in the area.Your observations are very valuable to us, and we hope to have the opportunity to welcome you again under improved conditions, ensuring a more comfortable and convenient stay.Kind regards,Savitsky Plaza

酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations and that you were dissatisfied with the service received.Please accept our sincere apologies for any misunderstanding regarding the check-in time and for the impression of indifference from our staff. Providing warm and attentive service to every guest is one of our top priorities, and we regret that this was not reflected during your visit. Your comments have been shared with our team to ensure better communication and consistency in the future.We also apologize for the inconvenience regarding the room service charge and will review our internal procedures to make sure similar situations do not occur again.We sincerely hope you will consider giving us another opportunity to restore your confidence in our hospitality.Warm regards,Savitsky Plaza

酒店回复: Dear Guest,Thank you so much for sharing your feedback! We are truly happy to hear that you had a very good stay experience with us. Your satisfaction is our greatest reward, and it inspires us to continue providing the best service for our valued guests.We look forward to welcoming you again soon!Warm regards,Savitsky Plaza

酒店回复: 尊敬的宾客： 非常感谢您抽出时间与我们分享您的入住体验。 我们很高兴得知您喜欢我们的服务、设施以及我们团队的热情款待。虽然我们的酒店距离市中心稍远，但我们很高兴便捷实惠的出租车服务让您住得更加舒适。 我们非常荣幸地接待您，并真诚期待您的再次光临！ 此致， 萨维茨基广场