酒店回复: Dear Laotanlong,Thank you very much for your detailed and thoughtful review.We are delighted to hear that you enjoyed the beautiful surroundings, the canal view, and the light show, as well as the in-room amenities like the capsule coffee machine and international plug compatibility. It’s wonderful to know that you consider our facilities among the best in Samarkand — that truly means a lot to us.We also appreciate your kind words about the restaurant service and variety of dishes — your compliments have been shared with our culinary team.At the same time, we sincerely apologize for the inconvenience you experienced during check-in and the delay in room preparation and water replenishment. Your feedback is extremely valuable, and we are already working on improving these aspects, especially during peak hours.We truly hope to welcome you again and provide you with an even smoother and more enjoyable stay next time.Warm regards,Savitsky Plaza
酒店回复: Dear Guest,Thank you very much for sharing your detailed feedback! We are delighted that you appreciated the ambiance of our hotel and enjoyed the experience at our partner restaurant. Your comments regarding the location and room setup are also very valuable to us — they help us improve the comfort and safety of our guests.We hope to have the pleasure of welcoming you again and providing you with an even more enjoyable stay on your next visit to Samarkand.Best wishes,Savitsky Plaza
酒店回复: Dear Guest,Thank you very much for sharing your feedback! We are delighted to hear that you enjoyed your stay with us and appreciated the comfort of your room, as well as the charming balcony view. It’s wonderful that you were able to catch a glimpse of the evening music and light show — it truly adds a magical touch to the atmosphere around our hotel.Your kind words mean a lot to our team, and we’re happy that you had a pleasant experience. We always strive to make every guest’s stay as comfortable and memorable as possible.We hope to have the pleasure of welcoming you back again soon for another relaxing stay and perhaps an even better view of the night show!Best wishes,Savitsky Plaza
5.0分
带露台的标准房,运河景观
朋友出游
感觉挺不错的 还能在阳台上看看风景
展开
酒店回复: Dear Guest,Thank you for your kind feedback! We’re delighted to hear that you enjoyed your stay and the beautiful views from your balcony — it’s wonderful to know that you had a pleasant and relaxing experience with us.We look forward to welcoming you back soon for another enjoyable stay!Warm regards,Savitsky Plaza
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered regarding transportation and the hotel’s location. We understand how frustrating it can be when reaching nearby attractions or other hotels is not as easy as expected, and we regret that this impacted your overall experience.Regarding the fountain and surrounding areas, while the design and layout are beyond the hotel’s direct control, we appreciate your feedback. It helps us better understand our guests’ perspectives and allows us to provide clearer guidance for safe and convenient travel in the area.Your observations are very valuable to us, and we hope to have the opportunity to welcome you again under improved conditions, ensuring a more comfortable and convenient stay.Kind regards,Savitsky Plaza
酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations and that you were dissatisfied with the service received.Please accept our sincere apologies for any misunderstanding regarding the check-in time and for the impression of indifference from our staff. Providing warm and attentive service to every guest is one of our top priorities, and we regret that this was not reflected during your visit. Your comments have been shared with our team to ensure better communication and consistency in the future.We also apologize for the inconvenience regarding the room service charge and will review our internal procedures to make sure similar situations do not occur again.We sincerely hope you will consider giving us another opportunity to restore your confidence in our hospitality.Warm regards,Savitsky Plaza
5.0分
运河景小型套房 - 带阳台
商务出差
非常棒的入住体验
展开
酒店回复: Dear Guest,Thank you so much for sharing your feedback! We are truly happy to hear that you had a very good stay experience with us. Your satisfaction is our greatest reward, and it inspires us to continue providing the best service for our valued guests.We look forward to welcoming you again soon!Warm regards,Savitsky Plaza
酒店很不错,环境很好,可以直接看到园区的运河还有晚上灯光秀。设施都应该是目前在撒马尔罕住过酒店里比较好的,可以不需要转换插头,房间还有胶囊咖啡机。服务总体不错,因为我订的房型没了,还给升了套房,只是前台高峰期应对不好,客人入住办理时间太长,还有客房打扫不及时,也没有及时补水,所以没给满分,希望可以提升。餐厅服务不错,菜品也很好,选择比较多。其他还没有体验。希望下次再来!
酒店环境和国内五星差不多,不过酒店离景点距离较远,隔壁有希尔顿花园。两家酒店在一个园区内。环境OK,房间内还有门,一个人住不推荐,住宿晚上需留心需注意安全!!!
酒店合作餐厅很不错,价格合理可以冲
很棒的酒店,干净又漂亮。酒店为客人考虑周到,从拖鞋到发圈,各种小细节都准备得很完善。员工服务周到,乐于助人。酒店楼下还有一家24/7营业的啤酒餐厅,提供美味的鸡尾酒和超赞的芝士汤。最棒的是,从房间的露台可以欣赏到绝佳的景色!
房间还不错,有个小阳台 可以隐约看到晚上音乐声光秀
感觉挺不错的 还能在阳台上看看风景
接上条雷点5:酒店位置不仅偏远,打车非常难叫,交通万分不便利,离景点车程都在半小时以上。就连直线距离500米左右的希尔顿,别以为能走过去,走不过去,隔着一条河,得打车,10分钟。晚上回来晚点就很阴森,路上必经过一个喷泉,司机对这附近不熟悉的话,车窗开着你就会被浇一身,两边喷泉朝路中间对喷真的哪位大聪明的天才设计,人无语的时候真的会无语。莫找虐。
入住时间确认订单上写着14:00后,前台一位男的酒店工作人员说,"后"字就是代表要15:00才能入住,我们就把行李放在酒店准备出去玩,遇到欧洲人来办理入住,酒店前台就收了护照,因为车辆到了,我们就上车了,最后没注意能最后有没有入住,晚上在酒店房间打电话要一杯可乐,正常都是挂在房费,最后退房付款,这个大晚上呢一手交可乐一手给钱,这个酒店基本没啥服务,更没宾至如归的感觉,工作人员都是冷冰冰
非常棒的入住体验
这家酒店很棒,氛围和设施都很好。特别感谢前台的Sharofat,她帮我们预订了城市观光,即使在她休假期间也提供了很多帮助。酒店有24/7营业的酒吧和餐厅,食物也很美味。强烈推荐这家酒店给各类游客。
这是一家新酒店,离市中心有点远,但它的服务、设施和员工的服务都非常棒,弥补了地理位置上的不足。而且这里打车很便宜,所以偏远一点也不是问题。